Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company ever Bill is not clear at all, account system is mess. When I phoned up to customer service to ask clarify the reason the bills which I am getting, they pass me around three people and need to wait 45 minutes to get answer.First two was totally useless, who is paying their salary? its customer! such a waste of money!! The final answer they gave me is totally made up, and the guy explaining so fast he is knowing English is not my first language! All the time they just wanted to get rid of me not want to help. I am so happy we left this company.”

Helpful Report

Posted 7 years ago

“We were sent a bill for one thousand pounds.. we have never been supplied by npower.. they kept sending debt collectors letters to us.. the end they admited it was their fault but it caused me a lot of stress..plz stay away from this fompany.”

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Posted 7 years ago

“I dislike NPOWER for many reasons... they have caused me lots of problems over the years from wrong billing, delaying investigation, covering up wrongdoing, and compromising my consumer credit file report. The investigation team at NPOWER which are based up north are shocking, they do not listen and they tell lies. They are none customer focus, its not a wonder why they lost over 200,000 customers last year. Keep away from this company, the is a reason as to why they are lowering the bills, its because of the poor service they provide.”

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Posted 7 years ago

“One star is too much to give to Npower. they are bullies, manipulators, liars and frauds. Because of Npower I had to liquidate my business. They bill me for a year at out of contract rate, went to the Ombudsman. Npower took 3 months to accept the ombudsman remedies, guess what? they accepted the ombudsman remedies on the same day they disconnected me. Is that legal?”

Helpful Report

Posted 7 years ago

“This is a stupid company. I used them in the past then left and shutdown my account. I am a returning customer and they can not get my account setup correctly at all, They have no idea what they are doing and they just send you around in endless loops on their automated voice chat systems and on their live chat they are useless aswell.”

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Posted 7 years ago

“Staff thick as f@@k Piss poor service avoid like the clap”

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Posted 7 years ago

“ALL CUSTOMERS CHECK YOUR CREDIT FILE... THIS COMPANY RECORD ADVERSE DATA AGAINST YOU EVEN THOUGH THEY ARE INCORRECT.”

Helpful Report

Posted 7 years ago

“WHY NO ZERO RATING OPTION. Well N-Power I feel well and truly conned. I phoned them up on the 24 April to put me on new tariff. Obviously the staff in the call centre in my opinion are incompetent as I got a email through to say thanks for informing us of the changes. However, they hadn't put me on the deal. So its costing me as I went on a normal rate. Hmmmm sales tactics I think? Got a complaint ref number viewers 101246751 - I can only assume this is the amount of customers who have complained over the years? Changing providers - DONT GO THERE PEOPLE!”

Helpful Report

Posted 7 years ago

“Absolutely useless company. They Over charge and frighten you with bailiffs.. Nasty arrogant staff as well . that will keep you on the phone for hours 😡 . Stay away from these!! They've made me ill 😔”

Helpful Report

Posted 7 years ago

“They totally messed up the change of contract from Scottish power. Within about month of the contract commencing they sent me a letter threatening to break into my house, by applying to the court for a ruling to allow them to force entry and they would then charge me for the cost of the court order. This was because I had repeatedly refused to allow then access to my meter to allow safety checks to be carried out. When I asked them how I could have repeatedly refuse them access when I had only been contracted to then for such a short period they told me they had repeatedly requested access the previous year. When I told them that I did not have a contract with them the previous year, they told me that the requests were probably made to the the previous occupier of the property. When I told them that I had owned the property for 8 years I got no response. With about 3 months they imposed a standing charge on my bill, when one of the primary reasons I switched to them was to avoid a standing charge. After about 6 months I switched supplier to Ebico. Twelve months later NPower sent me an invoice stating that they had miscalculated my bill some 15 month previously. When I asked for details I was told it was because they had a computer error 15 months ago. I stated that if I buy a car I do not expect the garage to visit me some 15 months later and ask for more money as they had undercharged me initially. N power stated that I had not told them the initial meter readings when I commenced the contract with them, when asked how they ever managed to calculate the bills I was sent they said they used estimated readings, when asked what these readings were they could not tell me as there had been some confusion. I told them I would write to all of the consumer magazines I knew and publicize my experience ie the fact they threaten to break into my house etc etc. Then I was telephoned and offered about 30 quid as a gesture of good will if I did not attempt to publicize the facts. I said that I had a social and moral responsibility to protect others from an organisation such as N power. The money was increased to about £80. I then received a surprise parcel containing wine and a scarf, which was delivered to a neighbor, that I had had previous problems with , causing me further anxiety. Additionally, a gift of wine wine to a teetotaller is of no value, plus I suspected it may have been laced with God knows what. Do not do any business with this company as like me you will regret it for a very very long time. Plus no one believes your story, but I swear this is the truth . YOU HAVE BEEN WARNED”

Helpful Report

Posted 7 years ago

“Never had a contract with this vile disorganisation as I signed with a proper company, EBICO, but npower illegally fitted (no Court Warrant as required by Law) prepayment meters to my home when I was out at work. The Law states they cannot be fitted where a genuine dispute exists and where a disabled person is put at risk by any loss of energy supply e.g. no heating where cold agitates a medical condition etc, thus making npower’s actions illegal. So this evil company just fitted these illegal meters anyway. The illegal electric meter was stolen Sunday night 2nd April and npower refused to restore the supply until 4th April so the house had no electric for almost 2 full days. I went to their offices where they very nicely threatened myself with the police when I instructed them to restore the supply which the Law states must be done within 3 hours where a disabled person lives. They 100% refused to make any arrangement to restore the supply or provide temporary heating, lighting & cooking facilities as Regulations require if power is not restored within 3 hours; so it’s just npower living down to it’s reputation yet again as the worst company in the UK for now the 7th year running. Phoned their call centre and after a 26 minute wait, got through to a useless person that refused to put a manager on unless I admitted having an account with them (I never had or will). The person refused to arrange to restore the supply, get Northern Powergrid to come out & make the exposed wires safe, or arrange temporary heating etc as the LAW REQUIRES. Phoned them the day after and finally they sent someone who arrived at 8:05 p.m. with another illegal elec prepayment meter. BTW, the Citizens Advice disability help section contacted npower last month stating the meters were illegal but npower just ignored them. So par for the course again for npower that believes itself above the Law and just carries on with Criminal Damage etc (smashed the meter door cover off) leaving exposed electrics to get soaked in the rain. Oh, and the illegal gas prepayment meter was fitted with loose connections that leaked gas when the ON/OFF valve was opened. Then there was the first illegal elec prepayment meter they fitted January 2016 that shorted out frequently and was a fire hazard that npower totally refused to remove until they knew the Health & Safety Executive had been informed about it. There is a lot more but this latest update is enough for the time being. Is’nt npower wonderful.”

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Posted 7 years ago

“Appuling costumer service and awful value for money. On two occasions we have been lied too by two different members of staff! On the first occasion we gave meter readings when asked, on the second meter reading the computer system their end automatically changed our reading without informing us. We was made aware of this when we received a letter stating we was in over £700 worth of debt. We was promised we could never get in debt with them again as we was now on a payment plan and giving monthly readings. After many issues and upset we chose to change supplier. While the switch was taking place I contacted npower to make sure all was up to date which we was informed all is well and up to date. After chasing up out final bill we have now been informed we have another debt of £353.”

Helpful Report

Posted 7 years ago

“Worst customer service I have ever dealt with!!!”

Helpful Report

Posted 7 years ago

“Due to their prices going sky high against competitors, they are providing the same gas and electric as other companies I believe. They hiked my bill up to 93.00 a month I always pay by direct debit so paying has never been an issue, I switched to eon in February today I had a letter from n power saying my final bill is 227 pounds they are telling me I wasn't paying enough now someone tell me I belive this is out of order”

Helpful Report

Posted 7 years ago

“AVOID THIS BUNCH OF JOKERS LIKE THE PLAGUE. yOU HAVE BEEN WARNED”

Helpful Report

Posted 7 years ago

“Customer services are abosolutly disgusting there so eager to take money off us but when it comes to paying what is owed to us we have to fight for it. I left npower in January and am still waiting nearly 3 months later for my final bill and money that is owed to me.after numerous phone calls and online chats I am being told that I now have to wait a further 2 weeks for this to be resolved which most likely won't be.i would not recommend anyone to join npower as none of them are willing to help when we are owed money I am absolutely disgusted and disgraced with the service they have provided me”

Helpful Report

Posted 7 years ago

“I like everyone else on this site have had the worst experience with npower. I tried to leave after they announced that my bills were nearly doubling They have stopped my switch twice now and have hit me with a 800 pound bill despite me sending meter readings regularly and paying on time. I have been lied to by customer service they have admitted to messing up but can't sort it out ! This has already wasted so much of my time and it's not about to end any time soon. Avoid Npower at all costs they are crooks.”

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Posted 7 years ago

“Bought my house in Aug 2014, had all sorts of problems over two year period only ended when I sold the property, and even then it went on for six more months, I even had the ombudsman involved for over a year to try and solve the issues but even they had only limited success. I feel if I had not sold the property I would still be in the nightmare that is npower !!! After 59 years living on this planet npower are by far the worst company I have had the misfortune to be involved with.”

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Posted 7 years ago

“Mam passed away last year and we rented the property for a year, then from day 1 of moving to N- Power they could not sort out a simple error which they caused, giving us 10months of hell, just came off the phone to them ( 1hr 40mins call) after more reading problems. 2 complaints lodged - still no good. Worst experience ever. Will never use again.”

Helpful Report

Posted 7 years ago

“Poor customer service: conflicting information, take a long time to reply, difficult to get basic information. I don't see how it could be worse.”

Helpful Report

Posted 7 years ago

Npower is rated 1.1 based on 393 reviews