Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

Visit Website

Write Your review

Tell us how Npower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only gave them one star due to their not being an option of 0. After setting up our gas and electricity to the wrong house, in 2013, we are STILL having issues. I have called them 34 times now, written to them 7, emailed enough to fill an inbox and still nowhere near to sorting out the issue. It has been, a complete nightmare. Their customer service team are incompetent, rude, aggressive and have display no knowledge, or care, about you, your account or feelings. I would wholeheartedly, go out of my way, to persuade anyone thinking about joining this awful company to NOT do it. It is a horrendous company, and I couldn't be less satisfied with anything about the service.”

Helpful Report

Posted 9 years ago

“avoid like the plague have tryed to sort problems with this outfit only to change from my father payeing the energy bills to me payeing thank god i have changed supplier but still getting e mails to say i owe them money after both accounts cleared and a credit repayed do not try to sort out your problems with ther customer services there untrained or rouges 1 option live chate and if on line copy it but be prepared to go to the media or hopefully like i have said avoid this may be shown”

Helpful Report

Posted 9 years ago

“I moved into my new house 15 months ago and had a welcome letter in my name from n power shortly after saying I'd get my first bill in 3 months. . After no bill been sent out I rang them as I was worried about getting into debt ...They assured me the problem was sorted .. several months down the line and several more attempts contacting and seeking to customer services j was still getting bills in someone else's name that off course I could not open ...every n power letter that came I rang n power straight away to try and sort it but they were saying my name wasn't on the acount ...iv now been given 2 weeks to pay 1500 in my name ....so for the last 15 months iv contacted them more than 8 times and now they finally have mu details j have a huge bill ...to me this doesn't seem fair ...as a single mum who's tried my best to resolve this problem and hours on the phone should I be elegance for this bill????”

Helpful Report

Posted 9 years ago

“They failed to send engineers to check the meter even though they gave me times and dates on two separate occassions and I took a day off work. Ignored complaints, years after being fined for their handling of customer complaints. Rubbish, unacceptable. Avoid.”

Helpful Report

Posted 9 years ago

“They really do not care. Had ongoing complaint over 9 months, 7 hours on phone, they accept responsibility but can do nothing to resolve it. Also rude and think it's fun to exploit vulnerable people.”

Helpful Report

Posted 9 years ago

“Dog excrement of a company.Voted the worst company in the UK time and time again for good reason.Iam one of its victims.Change supplier everyone.”

Helpful Report

Posted 9 years ago

“Npower have tested my patience.... And I'm losing! No bill for months on end, incorrect and duplicated bills then received. Opened a complaint/disputed and although they acknowledged that they had messed up (repeatedly), they couldn't put the situation right and put a default on my credit report! The staff are useless and often slag npower off themselves. I've switched supplier (e-on, who are much better), but npower are still threatening legal action on an account that is closed and satisfied (which they acknowledge). They are incompetent ameatures-don't put yourself through the experience! Even hearing their bulls**t adverts on the radio and tv agitates me now!”

Helpful Report

Posted 9 years ago

“11 years of my life you had - and in that time I gave you hard work and commitment - we had as a team worked to sort out all the back billing - and then you close the site down and send all the billing to India - and after reading all the reviews - it serves you right - the mess your now in is due to your greed and profit - instead of sticking by your loyal UK workers your now in a terrible mess - karma”

Helpful Report

Posted 9 years ago

“After not billing us for 18+ months we got a huge bill mid-last year. We had an odd 2-meter setup and had one removed because we wanted to switch companies. 8 months on they still cannot update the meter record and so we cannot switch. We seem locked into nPower whatever we try and stuck on the standard tariff. And now they are not billing again so we expect another large bill in, I dunno, 2 years time maybe. We want to switch to dual fuel with another provider but no chance - tried uSwitch to SSE and got told that as we have a non-standard meter setup (because nPower cannot change the data!) we cannot switch. How difficult can it be! I wonder if this Omid Djalili guy knows exactly what he's put his face on...”

Helpful Report

Posted 9 years ago

“I moved out of my house august 2014 and thought i had settled both electricity and gas in october when after hassling them they finally produced a bill. Thought it was all settled but it turns out they had not settled the gas. They omitted to mention that. Why on earth i would settle one and not the other is beyond me. In January!! yes 6 months later, i got a bill for £40 (interestingly it was dated may 2011) i was way working for the first three months so got back to messages from a debt collection agency which was the first i heard about it Just spoke to npower who would only reduce it by £25 instead of wiping as any normal company would have done after being 6 months late with a bill - just paid it but will put this story on as many websites as possible so people understand how incompetent and inept this company is. Avoid them at all costs.”

Helpful Report

Posted 9 years ago

“I wish we had NEVER gone with npower! We have a MASSIVE DEBT now because of them. When we moved house we called npower to pay our final bill which we had been waiting for, for about 8 months because they hadnt been able to bill due to a problem with their systems. We were unable to pay and called on numerous occassions however npower could still not provide us with a bill. 2 years on and we have received many bills all of which have been different to the next which we have disputed, we have had bills for periods we were not living in the property, bills with different account numbers and the wrong address. It has been to the complaints department 3 times and all 3 times the complaint has been closed without my knowledge. So I took it to the energy ombudsman who to be honest werent really much help as we were hoping for the bill to be written off as n power have never been able to produce a correct bill in the last 2 years so we are not at all confident that the final bill they 'say' is now the correct one is right. The ombusdman suggested to npower a small amount of compensation, an extended re payment period to suit our needs (which actually isnt any different to their standard repayment period) and now we have another bill, to pay each month of £50 which we would never have had, had n power taken payment from us when we tried on the numerous occassions to pay and then they had the cheek to turn around and say "well you should have kept the money back" .... in two years alot can happen and circumstances change, we had the money then and THEY wouldnt take it, 2 years on we dont have that sort of money now and we cant afford an extra bill of £50 a month either. We are still not confident the bill is right and demanded our account to be reviewed through the back billing code of practice which n power did not seem to want to do atall and took my partner alot of arguing with them to say they would do it, this is our current situation at the moment and we hoping something comes from this otherwise I have no idea where we go with this ... I am so angry at n power that we are in the position we are in at the moment and all because of them, their fault not ours. I would NEVER use n power again and i certainly will not be recommending them to anyone in the future.”

Helpful Report

Posted 9 years ago

“moved into a new house in June 2014, up until today I still haven't received a bill. it has been problem after problem, firstly the opening reads given to them by British Gas, they couldnt get right and apply to the account correctly, took them 6 months to get the account correct and the serial numbers for the meters confirmed with thier "bak office team"!! I was expecting a bill in december in line with their direct debit 6 month billing cycle, but could see online, bill wasn't going to be generated until April 7th 2015, rang to be told that there was a problem with the account and there was nothing they could do!? Bearing in mind, this account was a brand new account, with a new house, with opening reads given to them, bi-weekly meter readings sent to them by myself, and yet they still couldnt generate a bill. 7th April came, SMS received to say there was a problem with the account (surprise surprise) and they would fix asap. log in to online account to see next bill is due 1st July!?!?!?!?! Rang to find out why this was, billing department rang their complaints department who fixed something on the account which was apparently minor. Cue the complaints department swapping the elec and gas readings round, screwing my bill and the past 10/11 months of meter reads gone! Only found they had made the mistake of swapping the reads round when I asked why I owed them £225, after working out I owed approx £600, account in credit by £850!! Rang back after getting cut off, to be told by billing that it would be 10 days to investigate (their) mistake on the account, after speaking to the web team and speaking to a very helpful Simone, readings have been rectified today and bill should be generated 3-5 days. After all this, this is no way to, A) run a business and more importantly, B) treat your customers. There's no excuse for the ineptness on N-Power's behalf and all the apologies in the world cannot make up for being left in the dark, not knowing whether you've over/underpaid your bill. bearing in mind these show up on your credit scoring, its extremely important they don't mess anything up. The £50 exit fee per fuel is looking extremely attractive as I'm not sure I can hack another 2 years with N-Power. Avoid like the plague!!!”

Helpful Report

Posted 9 years ago

“Took 20 months of constant requests to get a bill and then it was clearly wrong. Gave us 3 different account numbers during this process and a starting balance of -£800 that never existed - we were new customers with a £0 balance ? Regular 30-40 mins plus on hold while trying to get through and talk to someone, countless promises made to resolve our complaints then open complaints closed down with no warning. They lost our meter readings and couldn't even tell us which tariff we were on ! After 26 months we have still got nowhere, our case now referred to the ombudsman. HOW IS NPOWER STILL ALLOWED TO TRADE ? THIS COMPANY IS AN ABSOLUTE DISGRACE !!”

Helpful Report

Posted 9 years ago

“Trying to phone them to enquire about a unusually high estimated bill and my partner has now been on hold for over 1 and half hours. Still waiting as im writing this! Why the bills are estimated as our meter box is outside. Dont they have meter readers anymore?! All my bills have been estimated. Yet again another company just trying to get all the money they can out of you. Im going to swith from npower.”

Helpful Report

Posted 9 years ago

“SHOCKING! Absolutely appalling - billing, customer care, boiler maintenance care packages (a joke!) - avoid at all costs.”

Helpful Report

Posted 9 years ago

“Avoid at all costs - if I could have given zero stars I would have. Once you realise that they are a bunch of clowns and leave them they will pursue you for fictional bills years after you have switched from them. The unhelpful, ignorant and downright rude customer service staff will not help you to resolve the issue.”

Helpful Report

Posted 9 years ago

“Don't go near them. I complained about not getting a bill for about 18 months. All my telephone complaints got lost so I started to send them by email. My first two email complaints (according to Npower) didn't count as they didn't give me a complaints number although I got a email reply headed 'Complaint' from them. Then I got a number and was told my bill would take 28 days to generate but my complaint would expire after 10 days. No bill arrived so I started again, and again and again. After five complaints and still not a correct bill I wrote to the Chief Executive. Even then no one read my complaint - still they ignored all my concerns, I even when gave them the readings I had taken regularly over the period (now two years). The executive complaints team re-did the calculation again still using the wrong dates and the wrong meter readings and concluded I didn't have a complaint. For information I did discover that the not charging for electricity if they haven't billed you for over a year only works if you pay when your bill arrives. If you pay by direct debit then they still keep the amount you have paid on account they just don't charge if it would have cost more. Hence my neighbour got £450 knocked off his bill and I got £13. I have given up trying to get Npower to understand the simplest of complaints and I have moved to another supplier, no they weren't much cheaper but at least when I ring them then something happens.”

Helpful Report

Posted 9 years ago

“Given them one star as you can't give less. Currently in dispute with them as I brought to their attention that I hadn't had a bill for over 18 months and was over £1700.00 in credit. They cannot bill u for energy used over 12 months old so in theory, only need to Bill me for the last 12 months. They are now trying to tell me I have used nearly £3000.00 in energy in the last year and that I am in debit to them for £700. Have started the switch today to go elsewhere. This is meant to be going through ombudsman who quite honestly, are nearly as bad! Don't go to npower!”

Helpful Report

Posted 9 years ago

“Npower has got to be the most dishonest company I have ever dealt with. After leaving them and settling my account. I have had many demands for further payments of different amounts. Do not switch to them you will come to regret it.”

Helpful Report

Posted 9 years ago

“I was with npower for just over a year. During this time I was paying £68 a month for a 2 bed flat where I lived alone. A few months in, I was sent a bill saying that my direct debit was going to be increased to £200 a month!! I contested this and it was put down to a computer default. And returned to my normal rate. Towards the end of my tenancy I was sent a bill to say that I was £700 in credit. I called to collect this money, but was told that it would be refunded to me on the closure of my account or if I continued with them as a provider, my payments would be reduced next year to included this money. On closing the account I was sent a final bill for £770.06! For a years worth of electricity and with paying direct debits. I contested this, but was told it was correct. I went to the financial ombudsman who investigated and told me the calculations were correct but a goodwill gesture would be taken off, if I was to accept that the bill was correct. Today, 13 months after leaving the property I have been sent a bill from npower for £4.62! After all this time they have readjusted my bill and actually looked at my usage over the year instead of trying to grab my money. I have paid his amount and will never again use npower as a fuel provider. If I were you, I would stay away. Nothing but stress and worry about the extra money...which I do not have!! I should sue for this stress and worry!!!!”

Helpful Report

Posted 9 years ago

Npower is rated 1.1 based on 393 reviews