Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete waste of time. Make a complaint and even that’s fobbed off. Had trouble with this company for weeks. Arrange to have a meter fitted, they cancel twice. Had no gas Friday night, top up didn’t register, ring them to be told it can’t be sorted that night as it was to late for the registered shop to replace the card, got told they’d been open since 8am, basically telling me I should have rang earlier, just finished a 24hr shift, not all of us work 9 to 5, couldn’t get a shower that night, grandchildren were there and the house was cold. Hey ho they don’t care. Can not wait to move companies. Was told they’d ring me next day to make sure I’d got gas, the next day being Saturday, they’ve just rang me, Monday 4pm!!!”

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Posted 6 years ago

“Been with them for 10 years but to them that don't matter your just a number Npower made an appointment with us to come and change our meters but on the day they didn't turn up and didn't even call us to say they can't make it my wife messaged them to say I could talk to them but they saying my wife never gave them permission to talk to me now they lieing to us saying there was no appointment arranged npower are the worst for customer services they will not sort out your problems even though it's their fault We are now changing companies because of this Would I recommend them for your energy supply like f**k would I I'd rather not have any please people change companies save all the Hassel with them”

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Posted 6 years ago

“Bad experience as they overcharged me and when I asked for a refund they didn't respond to my queries.”

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Posted 6 years ago

“No one answers the phone waiting time 30mins any time of the day, even their live chat is queueing, get more staff to answer the phones. They have a cavelair attitude, they know that we need to speak to them as that is the only way to get anything done, but they make it as awkward as possible, I am overpaying by 30% for no real reason gettting a refund every quarter why has that been set up except that Npower have more of my money than they need, outrageous, and if you dont want to hang on you can get a call back , in two days!!!”

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Posted 6 years ago

“Extremely expensive!!!!!”

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Posted 6 years ago

“Appalling customer service. Been attempting to resolve a gas meter issue for 10 days now. No response to email, 30 minute wait on phones and no response from Live Chat having waited for over 10 minutes. We are unable to submit a reading until someone contacts us. Wish that we had never left our previous provider.”

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Posted 6 years ago

“In this world of instant communication why do I have to wait 24 hours for npower to contact me to correct a mistake they have made? Even the instant chat on line is useless. I have so far waited 30 minutes for chat now on line. (CHAT NOW?). I am a new customer just starting with npower today. Not at all impressed with terrible customer support.”

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Posted 6 years ago

“just about everything and after three long phone calls and email to complaints still no response Would have rated zero if it was possible Still waiting their reply after over three weeks”

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Posted 6 years ago

“Below is an open letter I sent to Npower today. Needless to say they’re awful. Dear Npower, RE: How to treat your customers I am writing this letter to you whilst sat in my house with your Engineer. He's a lovely guy, he is. A credit to your business (GO NPOWER!). He came here to check out my (possible) my faulty meter, which in the last month, has seen me experience an increase to my electricity bill of 50%. The meter didn't show any apparent fault and so to help me keep an eye on my electricity usage and also try to spot where the fault is coming from, a smart meter was recommended. I was all for this as I'd already been told, incidentally, by someone who worked for you that we would be a great match for a smart meter (check your call records). He's now been here 2 hours and we've achieved zilch. Nada. Nowt. Well, hang on that's not fair. We have achieved something. We (collective sense), have wasted our time and resources and you've also managed to really 'F' me off. To cut a 120 minute story short, (I say short, it hasn't felt like it, especially whilst you're trying to entertain two under 5 year olds). I had an Engineer in my house who was ready and able to fit the Smart Meter which was sat in his van on my drive, however, the powers that be would not rubber stamp the installation. The reason being? I'm not eligible. Cue ringing you (yup, whilst the engineer was in my house) and being on hold for 25 minutes. Did I mention I had two young kids to entertain too? Fortunately, they chose the optimum time to poo in the toilet and also fill a nappy. I like to think of it as a physical reflection of my day. #livingthedream Inbetween cleaning poo, throwing random bits of buttered toast their way and just allowing my eldest to climb out of the living room window (groundfloor...), I got through to you! I explain and I'm told 'no'. Cue hold again. I'm then told that I can have one but I couldn't possibly have one today. Wait for it - you're gonna like this bit! I NEED AN APPOINTMENT! Yup. I need to book for Engineer to come to my house. Oh the irony. So, through gritted teeth the appointment is made. Oh wait, hang on. You then realise you need to cancel this appointment? Was it because you had an epiphany moment realising that this was, quite frankly, bonkers. Alas not. I'm told that I'm incorrectly registered on your database as being on a two rate meter. You need to update the system before you can make me an appointment and that's gonna take about a week to do. Then I'll be able to make an appointment to book an Engineer to install the smart meter (#letsjustforgetabouttheengineerinmydrivewithoneinhiscarnowbecausethatwouldbestooooooooopid) (FYI - this "#" is a representation of how I feel as your customer.) Oh, one more thing. I just wanted to extract your Core Values from your website. Titled "npower Critical Behaviours" 1. Customer First, "Getting it right for our customers" - CHECK 2. Driving Performance, "Delivering on our promises" - CHECK 3. Focus, "Prioritising where time and resources are spent" - CHECK There's a couple more. 4. Challenge, "Improving the outcome by giving and receiving ideas" 5. Accountability, "Giving and taking responsibility for our actions" I'm looking forward to seeing how you achieve the last two. Yours sincerely, Just one of your worthless customers”

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Posted 6 years ago

“I got a cheque in my old surname then rung them up to change it or get some help how to sort it then they told me on the phone that they can put the money in my account 3- 5 working days , I know it was the bank holiday so everything was messs up . But it should be in today which is Friday but it has not gone in yet , I will ring them at 8am in the morning if not sorted out I don't know what to do please help”

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Posted 6 years ago

“Every single week I have issue with the accounts department. (We have many clinics, they supply electricity).Event you did a payment, anyway I receive a disconnection letter. Then you call them they asking many of the security questions and transferring to other teem to confirm about payment receive and then again security questions. Never ever switch to N POWER!!!!!!”

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Posted 6 years ago

“Worst Company ever to deal with, stay away and save the hassle....”

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Posted 6 years ago

“It took them months to finally send me a bill but that was not correct, over the next couple of months I received nearly 15 different bills and threatening letters. I then managed to speak to someone who apparently gave me the correct amount to pay, once paid I was told the acccount was closed. A month later more and more bills started to come again. In all I received well over 20 bills, 10 different amounts to pay and also affected my credit rating. I have sent this to the energy ombudsman to help try and sort out. Resolution was disappointing, £75 rebate and a letter of apology.”

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Posted 6 years ago

“Would rate them 0 Ripped me off won’t give me my money and won’t get back to me.”

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Posted 6 years ago

“The most shambolic company I have ever had the misfortune to deal with. Even the seemingly simple matter of setting up a new tariff has been beyond this company .To add insult to injury I also received a letter saying that they has looked into recent bills which were " incorrect" and they would be sending a further bill - even though I had paid in full every quarter. I have now received the additional bill comprising of approx. 29 pages - and the sum requested was 1Penny ! Avoid. Avoid.”

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Posted 6 years ago

“there a shambles, no matter what time of the day you call 40 minutes to get through, online chat takes 20 minutes plus to get to an advisor billing is a shambles, totally incompetent”

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Posted 6 years ago

“Why do you have to award a star when no star is warranted. Npower must be the worst energy company that's ever existed. Their customer service dept is as much good as a chocolate fire guard. I've complained about the same issue for very nearly 2 years and nothing as changed. This is definitely the worst company I've ever had to deal with. It's never their fault but they're always sorry, easily said but in my opinion not meant. As I said ...... 1☆ is far above what they're entitled to, which I could award NO STAR.”

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Posted 6 years ago

“Npower are crooks and charlatans. They sign you up to a reasonably priced tariff and after a month or so they more than double it and rip you off mercilessly. I think this is their business model. Get new customers,rip then off until they have enough and leave,and repeat. I advise everyone to stay away. I live in a one bedroom flat and my monthly cost went from £40 to £100 a month. Considering a never use the electric heating and use minimal appliances it's blatant theft. For contrast OVO energy now charge me £45 a month and I'm not overusing energy of going above my tariff. Do yourself a favor. AVOID. AVOID. AVOID.”

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Posted 6 years ago

“Massively over charged. Basically crooks. Stay well away.”

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Posted 6 years ago

“Check your bills! I live alone in a one bed flat out all day and my direct debits were £80 a month and constantly owing them money! I went through all my bills and my monthly energy usage costs I found that my bills did not match the cost of usage I was using and they were clearly plucking a random higher figure our the air so I was overpaying and STILL saying I owed money Never again... do not use them”

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Posted 6 years ago

Npower is rated 1.1 based on 393 reviews