NuBrakes Mobile Brake Repair Reviews

Name: NuBrakes Mobile Brake Repair
Address: 2028 E Ben White Blvd, #240-9317, Austin, Texas
Rating: 4.95

5.0 Rating 2,919 Reviews

99 %

of reviewers recommend NuBrakes Mobile Brake Repair

Company Reviews

Metrics

Info

5.0

Based on 2,919 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Customer Service	4.9 out of 5

About NuBrakes Mobile Brake Repair:

NuBrakes is a mobile brake repair service with operations across Austin, Dallas-Fort Worth, Houston, and San Antonio. Our mobile brake techs come to you and replace your brakes at your home, office or apartment for up to 40% less than taking it to a local brake shop. Need a repair? Get a free quote online in minutes!

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NuBrakes Mobile Brake Repair 5 star review on 1st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was perfect fast efficient and a great guy.”

Helpful Report

(Houston) - Posted 1 year ago

“I used NuBrakes previously and everything was great. I had to use my warranty twice. I used them again in October this year and my warranty was expired so I had to pay full price. I wanted to initially do a split payment so I used a card online. I then decided to use a different card for the full payment over the phone and I asked them to refund my other card for the partial payment of 267.67. The person I spoke with assured me my refund was processed. I waited a week and still no refund. I contacted them again through text and they said they processed the refund from their end and to keep them posted. I contacted my card company and they said to wait 10 business days. I waited again and still no refund. I contacted NuBrakes through text and let them know I still hadn’t received my refund and that I would have to file a dispute against them. They completely ghosted me after that, no response to my text messages, completely unprofessional and shady. I contacted my card company and filed a dispute and my card company issued me a refund within a couple of days while investigating the situation. They lost me as a customer! I will use a different mobile brake company next time. Also my brakes squealed many times after they replaced the front pads and rotors and they had to replace them twice. Caveat emptor! Buyer beware!”

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Posted 1 year ago

“Easy to work with - clear communication, easy to schedule and comes to you! Prompt and clean work…this is my 2nd time utilizing and highly recommend”

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(Dallas) - Posted 1 year ago

“Super great technician great communication skills and attitude I highly recommend Jeremy as a go to tech.”

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(Dallas) - Posted 1 year ago

“EDGAR, he’s so nice & helping me with every question I need! My car run very good now , I denitely refer to a friend if they’re need the service done. THANK YOU”

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(Houston) - Posted 1 year ago

“Service was fast and extremely convenient. Instead of having to get a rental, borrow a car, or spend the whole day sitting in a shop, I was able to get service right at my workplace. Kayne was really polite, prompt and did a great job. I would completely recommend Nubrakes.”

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(Chicago) - Posted 1 year ago

“Great experience. On time. On point. Professional & knowledgable. Highly recommend.”

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(Dallas) - Posted 1 year ago

“Very fast and professional. Would definitely use again.”

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(Chicago) - Posted 1 year ago

“Excellent communication and service! Price beat all competitors and super convenient doing this at the house! Highly recommend!”

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(Dallas) - Posted 1 year ago

“Chandler came out to look at my brakes and immediately diagnosed the problem. He was honest and extremely knowledgeable on explaining the issue. Very professional too. Would highly recommend Nubrakes!”

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Posted 1 year ago

“NuBrakes service is convenient and the Technician made it better. Jake was personable, knowledgeable, and transparent.”

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(Dallas) - Posted 1 year ago

“My grandson drove my car from Daytona to St Petersburg for Thanksgiving. He is in college there and has to return on Sunday.He told me Friday that the right front brake was squeaking. I scheduled an appointment with NuBrakes to come on Saturday Nov 25, 2023. They were supposed to arrive between 12:30 pm and 5:00 pm. When they didn’t show up I texted and said have you forgotten me? I got a text immediately that said we tried to get in touch with you. Our tech has an emergency and can’t come. Another representative texted and said we are sorry but we are one tech short so we can’t keep the appointment. Juan and Brian had two different stories. They didn’t get their stories straight. Was it an emergency or not enough techs. Why did they schedule me if they didn’t have enough techs? I didn’t get the notification until after 5:00 pm. They aren’t the only game in town. I could have contacted other auto service companies. Tomorrow my grandson will drive my car to Daytona with faulty brakes and probably ruin the rotors so instead of $255 to replace the pads it will be over $500. NuBrakes may have the best mechanics, the best prices, 100% Happy guarantee but actions speak louder than words. If they don’t show up, all of the talk means nothing. If you schedule an appointment with them you probably should call every hour to make sure the techs are coming. They may decide they don’t want to drive to St Petersburg late Saturday afternoon so they just cancel.”

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Posted 1 year ago

“Fast service on the Holiday Weekend”

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(Dallas) - Posted 1 year ago

“We were traveling over Thanksgiving weekend with our RV and noticed the brakes started to grind. I booked online with NuBrakes late Wednesday and they had a tech out early Friday morning to replace front brakes and rotar for our F250 at our camp site! Our tech, Jospeh, was so courteous and helpful and kept me updated on his arrival, the repair, and final costs (which was exactly as given to me prior to booking). NuBrakes saved our holiday and helped us make sure our trip home was safe. I will definitely use them again for my other vehicle needs back home.”

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(San Antonio) - Posted 1 year ago

“Communication is excellent through out the process. Technician is knowledgeable. Inspected the car throughly. Made honest recommendation but no hassles. And best of all, rate is very competitive.”

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(Chicago) - Posted 1 year ago

“Kanye was professional,polite and punctual on time, and explained what he was doing in detail. I would recommend him ,to friends or family.”

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(Chicago) - Posted 1 year ago

“Amazing online response time, updates and at home service.”

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(Dallas) - Posted 1 year ago

“Great service”

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(Dallas) - Posted 1 year ago

“These guys are superb! I had a full oil change and rear brake job done on my 2018 Audi A7 and couldn’t be more thrilled with the service from Kayne Jackson. Super thorough and explained things in detail. So done being ripped off by the dealer. Try Nubrakes!! U won’t regret it. Very professional and great pricing. I have had many nice cars which I have loved and always feel robbed after service appointments but I don’t feel like that after this service experience. D.H.Hanson, DDS, MD”

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(Chicago) - Posted 1 year ago

“As always great service and technicians. Corporate side is changing adding lots of terms that were not there before but as long as the service remains this high quality there needn’t be a reason to worry. They’ve got a long term customer in me.”

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(Dallas) - Posted 1 year ago

NuBrakes Mobile Brake Repair is rated 5.0 based on 2,919 reviews