O2 Reviews

1.4 Rating 1,018 Reviews

9 %

of reviewers recommend O2

Company Reviews

Questions

Metrics

1.4

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does O2 deliver? How long does O2 take to deliver? How is accuracy and good condition of items delivered by O2?

Returns

Customer Service

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How does O2 deliver?

Helpful Report

(3 years ago)

O2 delivers items by Postal Service and Courier.

Helpful Report

(3 years ago)

38.46%

Industry Average

“ Called O2 again, who said that it WILL be delivered, but to simply refuse delivery. ”

- Daniella Ramos

“ I was advided all I had to do is reject the delivery of the new phone with the courier as well as upgrade which would mean another phone would be sent out (the same make) which I would accept. ”

- matt

“ bought a phone from O2 ,due for delivery Monday ,delivery delayed !!! Rang up told it would be delivered Tuesday ,Guess what delivery delayed !! Does anyone know what they are doing at O2? SPENT 40 MINUTES ON PHONE TRYING TO SORT THIS OUT STILL NON THE WISER!!! Order number ms-309928718 ”

- MARK

O2 Reviews

Delivery - Slow