O2 Reviews

1.4 Rating 1,037 Reviews

9 %

of reviewers recommend O2

Company Reviews

Questions

Metrics

1.4

Based on 1,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How quickly does O2 resolve customer queries?

Helpful Report

(3 years ago)

Greater than 44% of reviewers feedback is O2 takes over a week to resolve customer queries.

Helpful Report

(3 years ago)

72.37%

Industry Average

“ After years with 02 I ended my contract with this company as the customer service is appalling and non-existent. O2 customer services will not have a clue how to deal with simple complaints ”

- Anthony Allen

“ Outstanding customer service at theTrowbridge O2 store from Ethan the team leader and Brad. Nothing was too much trouble for them helping me set up my new phone and transferring all of my information. The Trowbridge team made me feel welcome and were extremely efficient and helpful. ”

- Hazel

“ Attentive, helpful service. ”

- Sue Faith

O2 Reviews

Customer Service - Good