Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,752 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Must say Tony from Poole standing in for Salisbury branch ,was ok but didn't realy listen to what we were saying or asking..just going by the sale sale chat...we knew what we wanted ..not really clued up about what we were buying. Once all was signed up very very smarmy chit chat with my wife ...anyway I went home with her and he went home with his commission.....bought a bed from there 3-4 weeks earlier didn't get his name a Scottish fella with no filter .....very bad sales with no respect”

Helpful Report

Posted 9 months ago

“5 months old suite paid £3000 one of the foam inserts has collapsed guy oak furniture land sent out said its the way your sitting on it normal wear end of story maybe for them but certainly not for me I would never spend another penny in oak furniture land”

Helpful Report

Posted 9 months ago

“Beautiful Montgomery sofa in green. Unfortunately woken up by delivery driver before 6:30 am saying they would be with us in 20 to 30 minutes. Text and email had advised 9:30 to 112:30 so we were shocked. The delivery actually happened at 9:40. We really didn't appreciate the unnecessarily rude awakening.”

Helpful Report

Posted 10 months ago

“Awful customer service , my mums drawer underneath the wardrobe from this place has broke. Very unhelpful staff member on the online chat , suggested to buy the handles online . Where it is impossible to buy them And it didn't meet the guarantee where it is suppose to be lifetime guarantee . A handle should last alot longer than 4 years . Will not be recommending you”

Oak Furniture Land 1 star review on 11th March 2024

Helpful Report

Posted 10 months ago

“We had a bookcase delievered on 23rd Feb last week, and had paid £30 for the room of our choice. 3 guys brought in the huge, but filthy dirty box (clearly had sat in a warehouse for months), took it to the room we chose, but then said that's it, we don't unpack. We were shocked. had just had the house decorated, and now they left, and we had to drag the box back out of the room to our hall, to have room to unpack it - not easy, and dispose of all the filthy packing and put the bookcase back - then we complain - oh and you can't leave a google review, they just use trustpilot (i.e. so they can avoid bad reviews, filter them and make things look better than they are)”

Helpful Report

Posted 10 months ago

“We bought a sofa for just under £2000. We had to order the additional delivery (£60-70) as the only standard delivery they offer is on a Monday and we both work all day on a Monday so this wouldn't work. When the item arrived we got half of the sofa in and the foot stool to then be told our other half isn't in the van. Not the delivery drivers fault as they didn't load the van. The earliest they could then redelivery the next part was the following Tuesday. Which isn't good enough when we have events planned after moving into our new home. When talking to customer services the best they can offer is a £50 voucher (which is less than our FAILED delivery fee) which will only buy one or two items at their store. When quite frankly I don't want to give them any money. Robert the customer service manager couldn't refund our delivery fee and now we're left with only option of waiting and then spending more money in there shop as we don't need the items the £50 voucher would buy. Atrocious service and we're discussing a full refund of the whole sofa and experience because you do not deserve our money.”

Helpful Report

Posted 10 months ago

“Delivered damaged furniture missed the date they promised too replace it .Failed to call back after promising to. I have sent pictures they have accepted liability I bought there insurance the table has been in my possession 21 days 18 days waiting for replacement.”

Helpful Report

Posted 10 months ago

“Disgraceful outfit - avoid like the plague . Failed to deliver furniture- bought and paid for . Used excuse of driver emergency - won’t deliver until next week - left with a cleared out room Customer services are a joke and it’s “like it or lump it “ and we’ve had your money - get lost 😡”

Helpful Report

Posted 10 months ago

“Bought a 2 and 3 seater from the store with extra paid for delivery and installation, delivery arrived at 7.30pm team had to borrow a knife to open the boxes and then brought the furniture into the house to discover one of the zips that holds the arm piece on was damaged, I agreed to sign the delivery note and accept the sofa which was a mistake I should have sent it back out with them as the customer service from store and head office is nothing short of outrageous a true case of we've got your money so do one avoid at all costs”

Helpful Report

Posted 10 months ago

“Failed deliveries, faulty products, shocking service apart from the delivery drivers who were very apologetic each time they delivered a poor quality/damaged item. Six items ordered,,delivered at various times over several months and had to be returned. A very long story which began in February and Finally ended in October. Won’t be using this company again.”

Helpful Report

Posted 11 months ago

“Bought two reclining sofas 2 years ago happy with them until the one chairs foam started to lose its shape and not reform. Having taken out additional insurance which states we are covered for " Loss of resilience to foam and fibre interiors." I asked for the cushions to be replaced so the sent out an inspector who reported that it was fair wear and tear. I complained and they sent another inspector out (Mechanical Breakdown & General Insurance Services Ltd ) who told me that the foam had failed and he would report that and we would be contacted on how a repair would be carried out. He also mentioned in the report that I was of middle built stature. After a few weeks I emailed again and was told claim refused as it was fair ware and tear .. I have asked where to go from there and waiting for a reply. Got to ask...What is the definition of fair wear and tear on a sofa. We sit on it for 3 hours on evening and I`m middle built stature. Surely that`s a low average. We have no kids to jump on it and no pets. Our insurance is for 5 years ...should the sofa last that long before the foam fails ? Claim Reference: 410622”

Oak Furniture Land 1 star review on 7th February 2024

Helpful Report

Posted 11 months ago

“A member of staff greeted us and asked if we were looking for anything in particular. We told her sofas and coffee tables. Fine. She showed us an online catologue of coffee tables. Which we had already seen at home. We then said we would like to browse the store. The assistant followed on our heels around the store. Whenever we stopped to discuss an item she very rudely butted in on our conversation with her opinion. When we finally decided to think about the items needed the assistant quoted What is there to think about you must know what you want.!, We were so insulted and intimidated by the pressure to purchase.that we would never go into the Tunbridge Wells store again. If the staff are trained to do this then I feel that more customers will walk away.”

Helpful Report

Posted 11 months ago

“Don't buy if you live in northern ireland. Cause they won't deliver to you. Worst company I've ever dealt with. They were good enough to take my money.After waiting weeks for my furniture it was cancelled twice Cause of my address. Got a full refund. Not a happy customer.”

Helpful Report

Posted 11 months ago

“Visited the store in Uddingston and ordered 2 bookcases at nearly a thousand pounds and paid nearly an extra hundred for delivery into the room and take packaging away. My wife returned to the store the next day and ordered six dining room chairs and over a thousand pounds and again paid the extra for delivery, unpackaging etc. Same salesman said he would put it on the same order and so they would be delivered together. Result thinks I! think again - 3 guys pitched up in a van that looks as though it had come off the scrap heap but no chairs on board! They unwrapped the bookcases outside and then carried into the study and proceeded to put the handles onto the doors. As they were about to leave, I had a good look at everything before signing off only to find a handle not screwed in properly. Why do we pay these goons to do such a poor job. The fault sadly lies with the salesman who had not put both items on the delivery sheet due to a computer issue and he forgot to go back to it. No apologies and now waiting for the second delivery of chairs - I can hardly wait. I won't be buying from this organisation again. They really need to look at their service including obviously the sub contractors who deliver with unmarked vans!”

Helpful Report

Posted 1 year ago

“Simon the sales person at Worcester Blackpole was absolutely brilliant in explaining all aspects regarding what we wished to purchase. He advised us and there wasn’t any pressure on us to buy anything so we felt so comfortable in our time at the store . I hope this will get back to Simon and the company as they both deserve praise. We will definitely be shopping there again when other furniture is needed. Regarding any score that would be asked about our experience, it would be 30 out of 10 as we have never received such excellent service and we are both Seventy Years old.”

Helpful Report

Posted 1 year ago

“unfortunately the customer service is very poor. also the quality of service is not really efficient. i hope i never ordered anything to them.”

Helpful Report

Posted 1 year ago

“I bought a mirror which took 2 weeks to deliver, when it arrived my husband was working away so I had to wait for him to return to put the mirror up which was 2 weeks after delivery, the mirror is to heavy for the wall, so I tried to return it and explained but they said they couldn't cause I had 7 days to return it, which wasn't long enough. Now I am stuck with a mirror I don't want.”

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Posted 1 year ago

“Can you imagine spending Christmas on the floor? If no then order sofas from Oak furniture. My sofas supposed to be delivered today but instead I get a text this will be possible after Christmas. Oak furniture, you ruined my Christmas. Never ever again. 😡😡😡”

Helpful Report

Posted 1 year ago

“The sofa is 3yrs 6mth it looks well passed its years colour is peeling on the area at the armrest cushions are failing and collapsed at the middle the insurance is worthless told us wear and tear 2 people live here so wear and tear is not a viable reason for the way this sofa is looking I have bought a few items from oak furniture land and I will never purchase another thing the quality and service is not acceptable”

Helpful Report

Posted 1 year ago

“My partner and I order 2 Evie sofas which eventually arrived after 2 cancelled delivery dates , 4 months down the arm on one has a but completely broken off ( so much for there non wobbly non creaking solid made by professional carpenters with a life time frame guarantee ) went in to the store to make a complaint , salesman sent email , since then now 4 weeks later a 5 phone calls we are still waiting for an appointment for a engineer to come and have a look at it . The arm is getting worse every day at this rate it will be unrepairable by the time they get here ! Very bad after service so far .”

Helpful Report

Posted 1 year ago

Oak Furniture Land is rated 3.8 based on 1,752 reviews