Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,752 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service and support, ordered two sofas and stool, paid upfront in August, agreed a delivery over the quoted time to allow for the pandemic, even though all the adverts and websites say you can have it in 8 weeks, we are now at 15 weeks, two delays lots of apologies but no sofas, Alex Fisher you have work to do here, I’m sure trading standards may have an interest in mis-information and mis-selling, however we have cancelled the order and simply taken our business else where. I would suggest any one else who is thinking about ordering anything put it on your Santa list as it got more chance of coming from him than Oak furniture land.”

Helpful Report

Posted 3 years ago

“Delivery lets the company down. Looks like I am not the only one. Delivery hasn't shown up today and have had no update after being told it will be delayed 90 mins, which has now past. Have had to take time off work and move old furniture. A joke.”

Helpful Report

Posted 3 years ago

“Ordered 1200 worth of furniture arranged a delivery date 26th Nov paid for flexible which cost 60 no text or email so rang after waiting 45mins to get through only to be told will be middle of January 22”

Helpful Report

Posted 3 years ago

“Recently bought a whole new set of bedroom furniture. Sad that the salesman had no authority to make discounts given the size of the purchase however the price was clear. I think a business shows it’s true colours when things don’t go to plan. The goods were delivered on the agreed day (purchased in August, delivered in October) and with preceding emails and phone calls to keep me informed. Once I had unpacked it all I realised the bookcase was too big. It all fit, I had measured, but it didn’t look right aesthetically. I rang the company and asked if I could return the big bookcase and have the smaller one instead. This was no problem. There is a returns fee clearly posted on the website which was knocked off the refund of the price difference between the two items but I was not charged another delivery fee. The day after delivery/collection I had an email saying my refund had been processed but may take a few days to appear. The next day it showed on my credit card account. The whole process was so smooth. I would definitely use this company again and not hesitate to recommend them. The furniture itself is gorgeous and I’m really happy with it.”

Helpful Report

Posted 3 years ago

“Worst company to deal with! Give you a date months down the line and still can't adhear to that date. Don't email you to tell you it won't be delivered and expect you to call up and arrange a date. I ordered a sofa and a dining table, the sofa got delivered in August and we are still waiting for the dining table 3 months later. Sales staff in the shop are happy to take your money telling packs of lies just to get a sale.”

Helpful Report

Posted 3 years ago

“Ordered 3 piece suite May.due Oct.then delayed 6 more wks..arrived today 30thNov..minus 2 chairs..no reason.nearest due date for chairs 4th April 2022..Disgraceful.”

Helpful Report

Posted 3 years ago

“Ordered dining table 10 aug21 delivery given as Nov 30 no contact from oak furniture land delivery now 30 Jan 22 had to find this myself no table for xmas dinner as disposed of mine diabolic company would not recommend cannot reach customer service”

Helpful Report

Posted 3 years ago

“We brought 11 items of furniture from Oakfurnitureland under two years ago. We have had problems with the leather armchair, headrest paint coming off leather in several places. As we have 5 years insurance cover for leather, electrical mechanical faults, purchase from Oakfurnitureland. When the marks appeared over a year from purchase we went through the insurance policy, to get the marks repaired. The insurance company sent a Homeserve technician to inspect the damage to the armchair, his report sighted hair oils and perspiration staining which are not covered by the policy. Which I deputed this no staining only paint missing on leather in various places through normal use.( Headrest for heads). The insurance company sent out second technician from Homeserve to inspect the chair, he rubbed a damp cloth in the arm crease where we did not have a problem of course no paint came of no wear there. He said to me hair oil staining and not covered. I again disputed him saying where is the paint and no staining. I said it could be a scrape because there were straight lines. The technician went to his van for a piece of leather and tried to demonstrate what a scrape looked like but he cut it, he lost his temper and left, very professional ? He said with 21 year of experience. Both men here for less than five minute. We also reported loss of resilience in the armchair seat which is covered in the policy, the technician put it down to wear and tear and not covered by policy only One year six months really? That is why I wrote a review this policy sold by Oakfurnitureland is not worth the paper it’s written on CUSTOMER BEWARE. The leather must be of poor quality to mark up through normal use and a short period of time.”

Helpful Report

Posted 3 years ago

“Worst customer services No promise kept. I have placed order 10 months ago and they have changed delivery date 4 times and now I have been told it will most probably mid next year.”

Helpful Report

Posted 3 years ago

“Terrible!! Furniture was supposed to arrive within a 6 weeks obviously it didn't I received an email informing it will arrive within another 4 weeks! After cancelling the order money still not in the account a week later!! Absolutely non existence customer service!!!!!!!”

Helpful Report

Posted 3 years ago

“Ordered 2 June for delivery Sept. Told a week before that delivery was delayed. Rescheduled 30 Nov. Tracked order has just removed that date, says I can reschedule for mid January but order has not even shipped! Meanwhile item is advertised in the sale for £25 more than I paid and with 6 week availability- joke!”

Helpful Report

Posted 3 years ago

“After recently moving and deciding to buy mainly new furniture which I bought from Oak Furniture I ordered a bed in April delivery dates come and go still no bed next delivery date was December they can’t give me an explanation as to why I won’t be getting it so the bedside tables and chest of drawers have now been colllected and sent back.Not impressed with spending 30 mins to an hour on the phone trying to speak to an adviser either and the situation left unsolved.”

Helpful Report

Posted 3 years ago

“Ordered in March for delivery in August. Was told in August would be December. Now being told in December will be the following April. No one knows a real date, they just keep putting off 20 weeks a ago in the hope it will be ready by then. Absolute joke. Blaming COVID. They don't have a clue whats going on.”

Helpful Report

Posted 3 years ago

“Bought furniture 2/5/21 delivery date was given for 5 months later, cancelled twice finally told they had attempted to deliver a part order but we hadn't answered the door. Offered us 10% off if we would wait another month but wouldn't guarantee a full delivery. Cancelled the order. Rubbish company on every level”

Helpful Report

Posted 3 years ago

“Ordered and paid for my furniture at the beginning of August due to be delivered beginning of December. Received am email today can only now deliver February! Telephoned their dedicated customer service number in queue for over 40 minutes then asked for refund put in another phone queue. Would not recommend this company to anyone. Appalling. Let's hope I do get my money back. Happy Christmas to you too Oak Furniture Land.”

Helpful Report

Posted 3 years ago

“I ordered 3 piece suite in August and was given a delivery date 16th December phoned today to check on order and no delivery date. Appalling”

Helpful Report

Posted 3 years ago

“Ordered furniture in July and was due to be delivered on 22nd November. Less than a week before due date it was cancelled without any excuse. The next available date for delivery is 12th January, 6 moths after order. Would never use them again or refer to anyone else. Useless and can't be contacted. E-mails not answered and phone goes unanswered.”

Helpful Report

Posted 3 years ago

“To all prospective customers of Oak Furniture Land….Shop elsewhere! Three months ago I spent £700 on a bed only for the company to then cost me a further £1200 in lost earnings (I am self employed) as they proceeded to screw up my initial delivery date, and then only delivered half of the bed when they did eventually come. Since then I have told my story of woe to three different customer relations people AND twice in emails to the CEO himself. I have been offered the risible amount of £100 in in-store vouchers, which I have politely refused. Never before have I been treated with such indifference. Once they have your money they quite literally couldn’t care less!”

Helpful Report

Posted 3 years ago

“We took delivery of some bedroom furniture in August this year. When we examined it there was a split in the wardrobe door an oil stain on one of the drawers, they sent someone to look at both items the guy that they sent took the drawer to his van sprayed it and the drawer is a completely different colour now,he said it would darken but hasn't we are still waiting for a new wardrobe door and it's now November!!! We have emailed and had no reply! Shocking customer service will never buy from.them again.”

Helpful Report

Posted 3 years ago

“Delivery was meant today delivery driver reportedly says it wasn’t safe to park and went away we have had numerous deliveries from other companies never had any problem .we are now without a sofa or armchairs for nearly a week while they arrange another delivery customer services are not very helpful at no time was we ever asked about difficulty parking so if you live in an apartment block beware”

Helpful Report

Posted 3 years ago

Oak Furniture Land is rated 3.8 based on 1,752 reviews