Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service every time. Deliveries on time & good customer service. Not very often items not available.”

Helpful Report

Posted 9 years ago

“Try the rest, then go for the best which is Ocado! Great website, good choice of everything, prices competitive and service excellent. And no, I haven't been paid to say this! Thank you for making shopping that little bit nicer!”

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Posted 9 years ago

“We've been using Ocado for several years and highly recommend them. They have by far the best website - it's easy to find what you want and the stock is always up to date. We've only had substitutes once in a blue moon. If there are any problems with items they put it right and they price match against Tesco and give vouchers if a delivery would have been cheaper from Tesco. What's not to love? Great service, plenty of choice and good pricing.”

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Posted 9 years ago

“I love ocado. I've been shopping with them for years. The drivers are always very nice and helpful. The quality of the products is great and I love their new bags recycling system. I have used other supermarkets in the past and ocado is by far the best.”

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Posted 9 years ago

“Very Reliable. On rare occasions when delivery delayed because of weather or major traffic problems,I have been warned by phone. 1 hour time slot much better than 2hrs. Excellent range of goods and high quality stuff available. I started using Ocado primarily for their Waitrose produce which at that time was not available where I live. Not the case now but I still find Ocado has the widest range for food & groceries home delivery. Orders always correct. Except when I have a daft moment. Web site fast and reliable, Unavailable items (except for a very few products which I think are mythological) significantly less of a problem than other supermarket home delivery outfits. Damaged or substandard goods - rare - I have always had my money back. Drivers always helpful and courteous, and usually good natured. Most are good enough at customer relations to make it seem unforced.”

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Posted 9 years ago

“By using Ocado it has changed my opinion of on line shopping. I have been using Ocado for 11 months now. I have tried it with other supermarkets and was not impressed. I will continue to use Ocado for my weekly shop. If there are any delays (only one so far and that was due to problems on a motorway) the driver kept me informed as to when he would be arriving.”

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Posted 9 years ago

“I switched to Ocado from Tesco, after putting up with late deliveries and mediocre service for some years. Ocado shines, not only are deliveries always on time, their drivers couldn't be more helpful, pleasant and willing to put the delivery exactly where I need it. I also like the fact that they email me on the day of delivery, telling me that everything is there. I just got a 'birthday present' too, to celebrate two years as a customer. Keep up the excellent work Ocado, thank you!”

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Posted 9 years ago

“I have tried shopping on line with other supermarkets and always come back to Ocado. The drivers are always so helpful and friendly and on time so a good service overall. Well done!”

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Posted 9 years ago

“Fabulous service, delivery guys are lovely and always polite and willing to help. Top quality at normal high street prices :-)”

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Posted 9 years ago

“The drivers are always very polite and friendly. 10 out of 10 always !”

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Posted 9 years ago

“Very good service”

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Posted 9 years ago

“Ocado home delivery is amazing, I have shopped this way for over 10 years, have two deliveries a week and have only had my shopping arrive late once when their was a lot of snow and no access to my home. I have now added my father in law onto my home shopping and it has been a lifesaver as he can no longer go shopping himself. He writes the list and I deal with the ordering it saves myself and my husband so much time and ocado deliver to his flat within an old peoples complex the drivers are brilliant and so helpful. My father in law loves the quality and variety of the food which is better than where he shopped before. So all good and nothing bad about ocado, thank yiu very much.”

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Posted 9 years ago

“Been with Ocado a long time and it was one of the best things we ever did. After working long hours the last thing we wanted to do was go grocery shopping with the crowds. The relief of not having to do this coupled with the convenience of home grocery deliveries at an agreed time slot that suits us is a godsend. This plus the competitive price matching makes the whole exercise stress free.”

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Posted 9 years ago

“We are pleased with the service we have received.”

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Posted 9 years ago

“Ocado online shopping is always reliable in terms of time keeping, the website is easy to use. The van drivers are polite and very pleasant characters. Ocado offers a very wide selection of products, well sourced and of high quality. I often take advantage of their special offers too. There are rarely any substitutions and I mostly get all the products I've ordered. I receive a message confirming my order, and a text on the day of delivery from the driver, giving his name, details of the van, all of which is very reassuring. Delivery charges are reasonable.”

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Posted 9 years ago

“Great selection, good service, always timely”

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Posted 9 years ago

“Fantastic service.”

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Posted 9 years ago

“the website is informative and easy to use (subject to some hiccups with the payment section) and the ''prompt'' pages are helpful rather than intrusive. Aside from ''offers'', pricing tends to be rather high, only partially offset by ''free gifts''.”

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Posted 9 years ago

“Love all your health food products - Tiana, Koko, Biona (gomasio is fantastic) etc. Saves me doing a separate shop. Please could you sell seed sprouts ie radish, broccoli and chickpea as well?”

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Posted 9 years ago

“Excellent customer services”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews