Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery service, the food is fresher than other supermarket prices and booking slots is easy. Probably more expensive but worth it. Only criticism is that the drivers try to carry too many bags at once so shopping ends up getting crushed or leaks nearly every time. The drivers blame the packers but it's usually the drivers fault. They do refund quickly but it's frustrating and a waste of food.”

Helpful Report

Posted 9 years ago

Thanks for the great comments about the service Rebecca, it concerning to hear that your drivers are carrying the bags, as they should be bringing the bags in the red delivery boxes to you, to minimise damages. If you could email us at ocado@ocado.com and we can get this looked into and reported. Once again our sincere apologies, and we hope your next order is much better.

Posted 9 years ago

“Always om time and friendly and helpfull delivery personal . Thans you”

Helpful Report

Posted 9 years ago

“Why do I use Ocado for my grocery deliveries? Well, I have used other companies before, and been distinctly unimpressed with various aspects of their quality of service. Ocado's website is easy and intuitive to use, probably the best out of the big 3, once they'd got rid of the flipping Facebook posts which appeared on their front page at one point, the site is really easy to use and navigate. Quality of products - says it all really; the product quality is fantastic, the fresh fruit and veg last longer, and there are ranges/products which you don't find elsewhere. Delivery service - generally Ocado is very good at sticking to the delivery slot, even making heroic deliveries in thick snow, when even the local council refused to grit our road. On the odd occasion that they have been delayed, their comms have been good, and I have been offered either a later slot, or another day at my convenience. Damaged items are always refunded, and the main thing is the quality and courtesy of your drivers... OK, so the odd one is a bit taciturn or stinks of fags, but generally they are smiley and polite. Keep it up Ocado, and keep listening to the feedback! :)”

Helpful Report

Posted 9 years ago

“I do love the product range at Ocado it suits every pocket. However I have made a few product requests and they seem to fall into a black hole, it would be nice to get a response even if it is a no. Ocado drivers are unfailingly polite , reliable and on time. I feel Ocado acts with integrity most of the time and in concerned about environmental issues. I have had a few concerns about special offers perhaps not being quire as good as they should be e.g. if the original price seems much higher than it should be. It can be annoying when something you always buy is put on special offer and then is out of stock. I find the customer service staff are always very helpful and knowledgeable. Good is a fair rating at present”

Helpful Report

Posted 9 years ago

Hi Helen, it's great to hear that you like our product range, we can assure you that your product requests do go to our Trading team who look to see if we can stock the products for you. Sadly as we have so many product requests everyday we wouldn't be able to reply to every customer regarding their product request. We're sorry to hear that you are sometimes not able to take advantage of our special offers, sadly once they do go on offer we only have a finite amount of stock in our warehouse however, we do try to have good stock levels to cope with demand. Once again our apologies and we do hope that you continue to enjoy shopping with us.

Posted 9 years ago

“Ocado is very helpful to me as they save me time when I order our shopping and have it delivered when it is most convenient. Time is saved when choosing the products and by avoiding the drive to and from the supermarket. In addition, I save on fuel and avoid adding to air pollution. I am very happy to have Ocado to help reduce my domestic chores as well as providing good quality , fairly priced food for my family .”

Helpful Report

Posted 9 years ago

“The quality of food, delivery and staff is excellent. The only thing I. Really don't like are the vouchers that are sent that I can only use if I spend a lot more than my normal shop.”

Helpful Report

Posted 9 years ago

“Very reliable. Most products are of good quality but the substitutes are sometimes quite strange. I would like to see more local produce as I don't understand why, in June, I receive strawberries from Spain and cherries from France when I'm surrounded by them in Kent.”

Helpful Report

Posted 9 years ago

“Ocado exceeds all other online shopping experiences. Have tried them all and stayed mostly with Ocado for over 6 years.Nothing beats their service or their delivery staff. Ocado is starting to slip a bit however in their product line. The Ocado vs Waitrose product competition is not helping Ocado in my opinion.”

Helpful Report

Posted 9 years ago

“Always on time - or telephoned if late or early. Very rarely items unavailable or substituted. Good sell by dates. I have been using weekly for over 10 years - do I need to say more?!”

Helpful Report

Posted 9 years ago

“I've used all of the others and simply Ocado is the best. Why? Few substitutions, well packed, great range available. There are always one or two odd problems, but when they do Ocado resolves them quickly with no fuss”

Helpful Report

Posted 9 years ago

“Great products overall amd service from the delivery people. I think fresh fruit apart from bananas is a problem. Apart from that I never go to a supermarket”

Helpful Report

Posted 9 years ago

“Having used Ocado online shopping for over 7 years, I have always been extremely impressed with the variety of products available, the ease of shopping and booking. The 1 hour delivery slots are great and fit in around our busy lives. The delivery drivers are always helpful and polite. Refunds for damaged or missing goods are made without any fuss, and can be actioned by the driver if spotted at the point of delivery. All round brilliant service,”

Helpful Report

Posted 9 years ago

“The online website is very user friendly. The delivery service is reliable and the drivers polite. Unfortunately, fruit and vegetables are not of the quality I expect because they go off very quickly.”

Helpful Report

Posted 9 years ago

“Reliable deliveries, pleasant, polite drivers. A boon to busy families...couldn't do without Ocado!”

Helpful Report

Posted 9 years ago

“Have uses Ocado for few years, have used other online supermarkets but have found Ocaod the most reliable and the drivers extremely polite and useful”

Helpful Report

Posted 9 years ago

“Ocado delivery is always reliable and has been a lifesaver for me following an injury which has made shopping difficult. The drivers are always friendly, courteous and helpful. Will continue to use Ocado.”

Helpful Report

Posted 9 years ago

“As a long-term user of Ocado, I cannot recommend them highly enough. Great product choice, good pricing, friendly and professional staff, reliable, products you order get delivered etc etc. Occasionally I drift off to other delivery shopping brands but quickly return to Ocado.”

Helpful Report

Posted 9 years ago

“excellent service,...lovely fresh food. If there are any problems they dealt with promptly and efficiently.”

Helpful Report

Posted 9 years ago

“Have been using Ocado for many years. Good range of products including many Waitrose items. Always efficient service and have always delivered on time. Customer Service helpful on the telephone with any queries although sometimes have to wait in a queue to get through. No complaints!!!”

Helpful Report

Posted 9 years ago

“Unfortunately I seem to be last delivery & as a result many perisible goods are damaged, bruised fruit etc & sometimes items are missing. Perhaps a different packing system in the van could be looked into. With the exception of one bad tempered driver all the others have been very courteous & helpful.”

Helpful Report

Posted 9 years ago

Hi Dawn, we're really sorry to hear about the damages to your recent order. With regards to the packing, it shouldn't matter when your order is delivered as they are held in frames in the van separate from each other. We do hope that you put in a refund request for any damaged or missing items. If not please do email us at ocado@ocado.com and we can look into this. It's also as shame to hear that that your driver was bad tempered, as we can assure you that we do look into any complaints regarding drivers, if you haven't already reported this to us please do email us regarding this too. Our sincere apologies again for any inconvenience caused and we do hope that your next order is much better.

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews