Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,634 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just checked receipts from other deliveries I have had from acodo due to the suspicious way the driver just took 1 of the bags my shopping was in because it was double packed(completely unesseraly as was a light bag) only to find that I haven't paid for the 5 bags I have received but 13! I have been over charged on my last few shops by bags being added to the shop. I am housebound and I'm very worried they are doing this to lot's of people like myself. People please check receipts carefully.”

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Posted 5 years ago

“Quality of products and service.”

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Posted 5 years ago

“Great on the phone and delivery service, good quality food at my kind of prices .. will be planning on using their service again.”

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Posted 5 years ago

“V good service”

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Posted 5 years ago

“What a great service I received. From ordering on there very good website to a very professional delivery driver. Everything was open and honest and the produce looks really good.”

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Posted 5 years ago

“Great prompt service, Ordered Wednesday evening, Chose a time slot and my Royal Canin bulldog food arrived promptly Thursday morning, Excellent service.”

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Posted 5 years ago

“Ordered bulldog food Wednesday and arrived Thursday morning in a time slot that suited me, Excellent”

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Posted 5 years ago

“Ordered for the second time today and I can’t rate it highly enough. The food is good quality, the app is very responsive and user friendly and the price is not much more than our usual Aldi shop. I like having more time to choose what I want rather than rush round a crowded supermarket with very narrow aisles. You can add items if you forget them and both drivers have arrived on the dot and are extremely polite”

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Posted 5 years ago

“Reading recent reviews I wonder what on earth has happened to Ocado? I have been using them every week for 15 years and can honestly say I have never had a an issue with them. Polite, helpful drivers; rarely a substitute; almost always within the time slot, so why are so many people disgruntled with them? Personally I wouldn’t use anyone else for my grocery and pet food deliveries! Thank you, Ocado!”

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Posted 5 years ago

“Neil in the Onion van was an excellent delivery man. He was friendly and helpful, putting the bags where I could reach them easily. Simple things like commenting on my rather vociferous cat and having time to fasten back a stray branch of wisteria over the door made the difference between having a polite but robotic person and a genuine friendly chap delivering the shopping.”

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Posted 5 years ago

“Two failed deliveries in one week, no phone calls just standard emails in the spam. Sadly Ocado has fallen to pieces, it’s clear from other reviews that they are experiencing serious operational issues and yet even though I spent the day on the phone yesterday trying to resolve issues they said it was only an issue for me. That is evidently not true and it’s disappointing that they are so arrogant to think I would believe that. Not only did the delivery not turn up, the website was broken and I couldn’t check out the replacement order, the live chat was also down. The customer service team could do nothing other than chase IT for a fix. Despite being assured that the replacement order would arrive in time for a party, guess what it didn’t. I shop online because I don’t have time to go to the shop, I certainly don’t have time to do the order twice from scratch and spend a day on the phone. I will not be using Ocado again and I suggest you think twice about using them. What was once a good service has gone to pieces, not acceptable at all.”

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Posted 5 years ago

“Very disappointed with Ocado deliveries. We booked our groceries delivery between 8:30-9:30pm today. The driver never arrived, he didn't call or text, the Ocado app didn't update the details until 10:45pm - "unable to deliver"Really? I was at home all evening expecting the delivery to be able to cook dinner and feed my kids breakfast tomorrow morning! No groceries no breakfast and all shops are shut now. But who cares? Ocado doesn't. And guess what - apparently the driver was late and gave up on delivering to our house! On top of that the most unhelpful customer service! When we called to find out about the delivery - they said they are unable to redeliver and suggested rebooking for 4pm next day! 4pm! Really? I have no food to feed my kids before the school tomorrow! How appalling is that! I would have expected Ocado to aim to rectify the problem and at least deliver our groceries first thing tomorrow morning. They made no effort to address the problem and left the customer seriously let down. Very unreliable and unprofessional service. Be warned if you are considering signing up!”

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Posted 5 years ago

“Terrible service! This is the first time I have used Ocado and never again. They completely cancelled my order and refunded me 10 minutes before the food was due to be delivered saying there was operational issues. I think this is totally unacceptable. In way of compensation, they offered me a voucher for the same money that I was also getting off from the shopping I had ordered - that is not compensation at all! Very disappointed”

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Posted 5 years ago

“The best online shopping experience, amazing service and no doubt the best offers ever. The App feature is the best.”

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Posted 5 years ago

“it is the worst service in the world, I booked a slot on the 4th of June from 3:00 pm to 4:00 pm, the order arrived at 9:11 pm now, and I called Ocado customer service at 4:30 pm and they told me it will be there in 5 minutes the driver is in my street, and at 4:36 the driver called me and explained he made an accident and he will be late 15 more minutes, I called them again at 6:36 and the customer service said the driver is in my street and he will be there I 5 minutes, and I called them back at 8:29 and their response was the same and again at 8:57 and they told me he was walking to my address and he should be there in less than a minute but the drivers phone was not responding and the customer service told me all I can do is whether cancel the order or I should wait, and i waited down and it was raining for more than 10 minutes only because I had my family over and I needed some stuff from the order and they made me order food from delivero and it costed me 70£ and thier customer service was so rude and this is the first and last time i will order anything from ocado( the icecream was all melted, the beef was so warm and meat can have bacteria in room temperature so fast and everything was wet as if he was walking with the food in the rain for hours and the service is purly the worst)”

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Posted 5 years ago

“Website so easy and the driver was so polite and pleasant. I am in a wheelchair and his help was so appreciated”

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Posted 5 years ago

“Driver was rude and in a hurry, he didn’t want to carry to kitchen and didn’t wait for the bags.”

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Posted 5 years ago

“So i'll start by saying I am not an Ocado customer but a lot of my neighbours are and that is where the problem with deliveries begins. We live in a very urban area with predominantly street parking hence finding a space is always difficult BUT we are fortunate to have our own driveway which we share with the property next door. The constant problem we have is with delivery drivers thinking this is a driveway for anyone in the street and then proceeding to either park across or drive onto our drive despite us clearly displaying a " Private Driveway - No Parking " Sign. The driver today - Sun 19th May 2019 was very rude almost bordering on arrogance as to why parking for a few minutes on OUR drive would be an issue to deliver to a house 4 doors away. I asked him if he was delivering to a house with a drive but no room to park his van would he park on the neighbours drive next door or opposite to which he smirked and replied " Of Course Not" Then asked if he really needed to move..I was so annoyed at his ignorance that I said Yes and asked him to move..He sat in his van for 5 minutes not moving when my partner arrived home and needed to park her car so he reversed off but waited in the street clearly.aiming to pull back on so my partner left her car in front of the drive and asked him not to use.our drive..He later parked in the street blocking all traffic to complete his delivery which was the only solution but that is an occupational hazard of delivering in mine and the surrounding streets in Westcliff-On-Sea , Essex. So to summarise Please ensure your drivers check before parking on a private drive or blocking people in and also politely remind them that when they are asked to move 99.9% of the time is because they should.not be parked there!!!!”

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Posted 5 years ago

We do apologise about this. We appreciate the frustration this must have caused you. Please could we ask you to contact us either on 0345 656 1234, or by email on ocado@ocado.com, or on our Live chat service. We can then track the driver in question and have this looked into. -Megan

Posted 5 years ago

“We are very happy with our delivery. Thanks to our delivery driver Daniel. He was so nice and helpful. We will order again.”

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Posted 5 years ago

“My delivery was 40 mins late it turned up at 10.40 pm I wasn't informed it was going to be late when I telephoned ocado customer service they apologized and said they would give me a voucher. But I never received it.”

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Posted 5 years ago

Hello there. We're sorry to hear that your order was running late, this is a shame as we understand this ended up arriving fairly late in the evening. We understand you were offered a voucher which you are yet to receive so would like to check this over. Can you call us on 0345 656 1234, email ocado@ocado.com or pop up on live chat, thank you. - Meg

Posted 5 years ago

Ocado is rated 4.1 based on 2,634 reviews