Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,634 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter ordered party food for my 60th birthday party. She was originally going to buy from costco but as ocado had £20 off and free delivery this gave her more time to get ready and trim up the venue. The delivery waa 3pm, the party startee at 6pm. No food at 3.30pm so she checked her email and one from ocado saying cancelled!!!. Why didnt they ring the say before as obvious it was for a party. The family had to step in, shopping and making party food 2 hours before the party. Ocado have said it was due to not being able to verify her card through apple pay. - their system issue not ours. They have offered £40, everyone gets £20 on their 1st order so £20 for the stress and embarassment and it did have an impact on the party. Ocado have not done themselves any favours as all the guests wont be using them again either”

Helpful Report

Posted 2 years ago

“Sadly, I’ve had to conclude that Ocado no longer cares about customer service. After many years of using their delivery service, I’ve had to watch the downfall of their service, which has seen failure to deliver a booked delivery, failure to conduct a re-delivery as agreed, thus causing significant disruption to my own schedule, and a show of very little concern for the sheer inconvenience that I’ve had to suffer. Emails and phone calls got me nowhere, other than an apology and a voucher offer that does not cover my time and cost of items that I’ve had to purchase as a consequence of my failed delivery. I’ve been assured of follow-up correspondence, but it never happened, even with my chasing. This was over a couple of weeks. But eventually I did receive a final email, once again defending their incompetencies and showing next to no regard for my concerns, and saying that they will not take anything any further. It would actually be hard to make up a more atrocious example of customer service.”

Helpful Report

Posted 2 years ago

“Driver can't find the property. Calls, friend answers and says to driver "the recipient (me) can see you and is running to you and waving"... reply from the clown that can't read (delivery instructions) or see 500m... "i can't see him and cant wait" and hung up and drove off with me in the mirror running after him like some comedy. Worst part was i had already called and passed on a message i was with my terminally ill child and had no way to get out to get food. Never again. Save yourself the hassle.”

Helpful Report

Posted 2 years ago

“I have always found Ocado delivery service to be very good. Customer Service excellent as are returns and refunds. I used them on the odd occasion to start with but find myself using them more and more for all the above reasons. I've tried all online deliveries but Ocado do rate highly in my eyes.”

Helpful Report

Posted 2 years ago

“Excellent quality of food its always fantastic! and the delivery drivers are 5 star so much better than the other supermarkets! Highly recommend!!!”

Helpful Report

Posted 2 years ago

“I've ordered 5x5 litre=25lt of Ecover Zero Washing Up Liquid, but OCADO delivered 5x750ml=3,75lt Bio-D Grapefruit Eco Washing Up Liquid. So first of all, do the math, 5000ml=750ml it's not the same! Second, I've ordered Ecover ZERO, it has no any smell and that's what I've always used, liked and ordered from Ocado, so any other Ecover washing up liquid is not a substitute in this case. Very frustrated......”

Helpful Report

Posted 2 years ago

“. Avoid at all costs their online security is terrible only matched by their awful customer service.”

Helpful Report

Posted 2 years ago

“gone back to ocado after to many swaps at asda , the quality of the food is exceptional .”

Helpful Report

Posted 2 years ago

“I am fed up of missing, squashed and short self live products, drivers bung everything in bags and don't use crates to bring shopping to my door so shopping gets even more squashed. Last delivery the driver was in such a rush he left the cold bags in van last week had no frozen products I phoned Ocado to get them redelivered or refunded and because have speech difficulties the adviser refused to help me because I miss slightly mispronounced my name even though passed all other security questions. The prices are going up while service and quality is going down. Both myself and parents have ditched Ocado and swapped to Morrisons its better service and our weekly shop is half the price and fewer out of stock/subtended items. Ocado because of your appalling discrimination against my disability and constant failure to deliver quality, undamaged shopping and constantly sending substations you have lost a loyal customer.”

Helpful Report

Posted 2 years ago

“Fantastic friendly service the web site is. customer friendly and everything just works. Totally happy and satisfied customer. Not sure why all the bad reviews I can see speak as you find and I find first class 5 Stars.”

Helpful Report

Posted 2 years ago

“I am a new customer , attracted by a £20 starter voucher to give the system a try out. I do not use home delivery for anything until now. I was a Sainsbury customer of 20 years, completely fed up with their price rises , Nectar rewards now a waste of time, poor quality over the range , time for a change , I am now spending my £100 = per week with Ocado, screw Sainsbury !! The system is very customer friendly and works really well. the drivers are pleasant and arrive on time, the product range is second to none. Lurpac butter is now £5 at Sainsbury , Ocado £4 , and this seems to run through their range, also they stock lots of lovely unusual products , the French Picard range is great , impossible to buy tiny frozen onions for special dishes or a proper Croissant anywhere. Picard at Ocado have them both, I bought bottle of my favourite Marshino liquer at £5 off. My savings have been nearly £50 on my last two shops with vouchers. Speak as you find , who said that ? anyway I find Ocado superb , such a pleasure to find a company that works so well.”

Helpful Report

Posted 2 years ago

“Karl the delivery driver was very helpful and friendly. Arrived in the time slot and dropped the items in my kitchen. Great service especially after our return from a 6 week break away.”

Helpful Report

Posted 2 years ago

“Ocado damage my car and now the reapit will cost me £3000 they said then never damage it when i go videos and pictures of it , make sure you never order from ocado, is the workse compnay in UK, and they are a total reap off, and scamers”

Helpful Report

Posted 2 years ago

“Rubbish Placed an order just for free delivery… complete waste of my time,didn't get my 20 pound off, good job I didn't keep the order”

Helpful Report

Posted 2 years ago

“Shouldn't even be one star would select 0. The driver came 45 minutes late after the update said 10 mins late the driver will be spoke to customer service who offered a £10 voucher, like I'd want to shop with ocado again after. Then on top of this I ordered eggs on this order which came cracked and leaked onto to the tea towel they gave me. I asked them to put money into my account they were being funny and said they couldn't do this even tho they refunded m for broken eggs they couldve just refunded me for other items I ordered and this wouldve gone into my account but they didnt. Never using these again ridiculous business and overpriced items which come cracked and late.”

Helpful Report

Posted 2 years ago

“Ocado's delivery service is appalling beyond reason. For the third time, the driver lost and damaged half of my order. There is no point using this company when so many others are far better. Ocado equals poor quality and dreadful customer service.”

Helpful Report

Posted 2 years ago

“Dreadful website, dreadful app, robotic customer service responses, lots of last minute unavailability.”

Helpful Report

Posted 2 years ago

“So impressed with Ocado service and quality of the products. Have only recently restarted online grocery ordering after a break of 5 years but I’ll definitely stick with Ocado. Delivery and drivers 1st class too!”

Helpful Report

Posted 2 years ago

“OCADA DAMAGE MY CAR ON DELIVERY AND THEM DONT TAKIN RESPONABILITY One of the ocado drivers damage my car with the trolley and door doing a delivery in my street When I call Ocado they told me will be fine and they will sort it out, after 3 month of call and email they never try to sort it out, and the send me to the PLEXUSLAW, one of the worse LAW companies in UK, you only need to check the reviews on google to check what tape of peoples are those. This company will never pay you or help you, they only trying you to live it for impossible to sort it out, they said they will call you and they will never do, not replay to email and after they will say this never happen like this so you will not get your car sorted. So, I had to call my insurance, I did not want to do this because I have 9 years not accident discount on my cars, and I don’t want my insurance to go up and loose my 9 years, when my car was park on my private parking and the Ocado van when to a private land and damage my car. SO I have contact my insurance company to sort this out, and I’m going to take OCADO to court, so I’m looking for people on the same situation than me, and try to build a 2 to 5 million claim to get this company to pay all damage done to families, you can clen for every hr the car have not been fixed on compensation. Please contact me if you had any problem with OCADO”

Helpful Report

Posted 2 years ago

“Last week I was parked up and an Ocado van scraped the entire side of my car and also slightly dented the body above the rear wheel arch. Ocado’s insurance said I can either get it repaired or get the cash value of the repair paid to me. If the garage considers the car a write off would I get the full cash value of the car paid to me?dont want to take resposavilty and need to get my insurnce to sort it dont buy from ocado stay away from the, make sure you check google reviews about this company ocado before you buy form them”

Helpful Report

Posted 2 years ago

Ocado is rated 4.1 based on 2,634 reviews