Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the unfussy customer care and the efficiency & reliability of the delivery service. Small things like the delivery staff wiping their shoes on the doormat when they come in to drop off the bags make a difference. They are also quite responsive to customer suggestions - eg they supply a particular type of tea I like which I asked about as it is difficult to get all year round from other grocers and they put elastic bands round the egg cartons which I think is a response to customer suggestions . The website is also really straightforward to use and you can save money by identifying offers on yr favourite brands and checking yr trolley total too.”

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Posted 9 years ago

“Just one time delay, last time, always punctual. Products are very good.”

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Posted 9 years ago

“Would not shop anywhere else now and it's great value to boot”

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Posted 9 years ago

“In general the delivery persons are extremely good, polite and helpful. Keeping to delivery slots, while not perfect, is good. We have often had to complain about badly packed bags, leading to damaged fruit, leaky bags, cakes upside down etc. However, although I would rather have well packed and undamaged shopping, Ocado are very good about refunds. It is very rare to have items missing from your shopping and substitutions are infrequent. They sell a good range but I find it VERY annoying when they introduce something new, we try it and find it really good, then in a few months time, stop stocking it with no warning!! If something I buy regularly is no longer stocked I would like to be told about it and offered an alternative. Last time it happened, I decided to change to Sainsbury's but didn't go through with it as their website was such rubbish. Ocado's is much better, although when you look up offers, the back button takes you back nearly to the beginning of the page you were on and if you had been well down it, it takes ages to find your place again, which is very annoying. I have complained about it several times before but to no avail; it seems correcting it is beyond the wit of their tech department.”

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Posted 9 years ago

“Ocado should be as green as possible with reasonable prices. Also, working conditions should be good, and fewer emails etc with offers and promotions.”

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Posted 9 years ago

“The drivers are usually awesome, friendly and up for some craic.”

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Posted 9 years ago

“Online grocery shopping has changed our life but we constantly find that we waste food as items are delivered with short best before dates that do meet our menu planning. We have raised this direct with customer services on several occasions with no response.”

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Posted 9 years ago

“In my last shopping I received a jar where the lid wasn't closed properly and the seal was slightly lifted so I called customer service, I was on the phone only a few seconds before a I was connected to an operator which I thought exceptional nowadays. Normally I can't think of any thing worse than having to phone a customer service. This was very quick and smooth, well done Ocado! The person I spoke too was very pleasant and polite, he listened to what I had to say and took my complaint very seriously. Without hesitation he said he would file my issue and refund me and send me a voucher. It all didn't take more than 10 minutes. I was very satisfied.”

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Posted 9 years ago

“Generally a very reliable service. If there are any problems they are quick to rectify them. So great having groceries delivered to your door.”

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Posted 9 years ago

“Easy to use website, friendly courteous delivery drivers.”

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Posted 9 years ago

“A reliable and high quality service - a great range of stock and an easy to use app. Only occasional substitutions/unavailable items. Very pleased with the whole experience.”

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Posted 9 years ago

“Good packaging Friendly helpful staff Good choice of products”

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Posted 9 years ago

“Ocado is online food shopping like never before! And you can say goodbye to missing items from your online shop. In nearly two years of shopping with Ocado only a few items, yes a few, have been missing from about 50+ deliveries, which is fantastic as you don't have to visit a real shop to get what you need. I've tried online shopping with two major supermarkets but neither was as good as Ocado. My second favourite feature is that the time slots are 1 hour so you don't have to hang around for as long as you do with other supermarket deliveries. And only three times has the driver been late, which I think is very reliable. Ocado has a good website and app, and it's really easy to find and see items (including favourites and those you have purchased before) - and know how much you've saved. You can easily import your favourites from other supermarkets too. I love the way you can shop for food, gifts, beauty products, clothes, household items, all in the one place.”

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Posted 9 years ago

“Excellent range of products and excellent service. I have shopped with Ocado for over 8yrs and have enjoyed watching them grow, but they have still maintained the personal touch. Well done Ocado.”

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Posted 9 years ago

“very pleased with ocado. great service, good offers, very polite and friendly drivers, always on time. thank you ocado!”

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Posted 9 years ago

“Very pleased with service over last 20 months. One hour delivery window really helpful and drivers very prompt, helpful and cheerful. Substitutions really are very rare. I am coeliac and having spent time comparing various competitors decided Ocado had best range of gluten free products that I like. In the rare event of needing to speak with someone it is easy to get though and speak with a real person.”

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Posted 9 years ago

“Excellent service, quality, and delivery. The packing needs a bit more thought put into it though.”

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Posted 9 years ago

“I find the whole Ocado experience so convenient and easy to access with so much choice. The produce is always fresh; well packed into freezer, fridge and cupboard bags making it easy to unpack and put away. The delivery persons are always polite and helpful. The only criticism that I have is having to pay for bags-I know I could give them back and be reimbursed but I re-use them for rubbish. A suggestion to you is that you invest in strong paper sacks ( as the American supermarkets do) Overall you provide an excellent service!”

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Posted 9 years ago

“I truly believe that Ocado is the best grocery (and more!) delivery company. We decided to try it first about 6 years ago (after trying some of the supermarkets' deliveries) and we've never looked back. I think that Ocado excels in every point I can think of - my shopping is extremely rarely substituted or has missing items, deliveries are timely, drivers courteous, customer service helpful and caring and the website and app are just fab (and they keep improving). Very highly recommended!”

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Posted 9 years ago

“Pleased with the overall service. Delivery time always met, friendly drivers, rarely have missing items or substitutes. Easy to navigate the website. Occasionally use by dates are too early.”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews