Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been an Ocado customer for over 12 years now and am extremely pleased with the service I have received over that time. I find the products I order have been carefully selected, be they fresh goods or otherwise and things are not just about to reach their 'sell by' dates, as can happen with other supermarket online services. The drivers are always courteous and friendly. They are helpful, informative and really seem to take an interest in me as a customer...asking where I would like my order putting, explaining any substitutions (a rare occasion) and requesting any used bags. I like the text and email advice I receive and being kept informed if the delivery is going to be delayed. The only thing I can criticise is sometimes things can be packed in a hurry...or so it seems as items such as 'Fresh Tiramisu' can be packed on it's side and not horizontally and so the dessert ends up squashed into a corner and quite unappetising. Otherwise I am extremely happy with Ocado's service and look forward to continuing our excellent relationship.”

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Posted 9 years ago

“There is lots of choice, usually good offers and excellent delivery. I like the fact the bags are colour coded which makes unpacking easy. Would recommend Ocado.”

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Posted 9 years ago

“Excellent service, always polite. A few problems recently with late deliveries but text messages are really helpful. Really like the reserved slot that we have and smart pass. Tried many supermarkets and just don't get the quality. We live in an area where Waitrose don't deliver so having found Ocado we get the best of both worlds.”

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Posted 9 years ago

“Generally very satisfied with quality of food and delivery, although sometimes packing shows lack of thought (eggs upside down with tins on top). However, refund procedure is fair and customer service friendly and efficient. On a little down note: it was such a lovely touch to remember each joining anniversary with a £10 voucher- leaving us free to make a choice (in our case Niederegger dark choc marzipan bars!) this year the gift is money off Prosecco, which we both don't drink. Although I realize it is your generosity to give us anything, we would have prefered the choice... Greetings, Elizabeth”

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Posted 9 years ago

“Generally excellent - reliable and easy to use. Availability of items can be an issue for extended periods I would recommend it as a service”

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Posted 9 years ago

“When it works ( which is 99.99% of time) is fab. Drivers are all polite and courteous, rarely get substitutions and love the advance text messages with the van details etc. Food always fresh, and when anything is sub-standard or damaged, refunds are fast. Would be 5 stars, however a couple of times when I have been either a couple of minutes late to my house or unable to take a delivery early we have been let down ( and unable to contact the driver who 'wasn't answering' despite passing them 500yards from my door) - and then the system seems to fail - as get told 'you can have it sometime tomorrow'.. That said - I get 2 deliveries a week, and have for years so perhaps I should have given this a 4.5 star :)”

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Posted 9 years ago

“Delivery on time and if it is going to be early I have received a call to ask if it is convenient..Excellently packed in labelled bags depending on where the food etc is stored..The shopping list is divided into date use by which is brilliant so if something is going to be too short of life you can hand it back no questions asked..Drivers are very helpful and polite ..Food is fresh and of great quality..Any problems are soon sorted and refunds given if requested..Best delivery service of all of the supermarkets”

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Posted 9 years ago

“Maybe there could be a check on the fragility of goods before they are packed into carrier bags. It would be good if the more fragile could be placed in a more rigid container to be transported from van to house. Thank you.”

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Posted 9 years ago

“Excellent reliable service which delivers on all levels”

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Posted 9 years ago

“Great choice of products, hardly ever any substitutions. Drivers are all friendly and polite. Very pleased with this service. As a Mum of a young one, I rely on Ocado as do not have the time and toddler does not have the patience to shop in the supermarkets!”

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Posted 9 years ago

“Great service - only negative is that when a delivery is late needed more text updates say hourly”

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Posted 9 years ago

“Ocado staff are always helpful, friendly, and make me feel valued. I recommend them to people all the time as they are so reliable.”

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Posted 9 years ago

“Used to be my supplier of choice by miles, but in the last month or so, every delivery has been running over an hour late, and they seem ti have sold out of so many of the items that I wanted (particularly those on offer.) And the rest of the pack is improving and quickly overtaking them.”

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Posted 9 years ago

“As always I find Ocado to be extremely efficient and it is very unusual for them to not have the items I have ordered. I love the gifts you receive. Well done Ocado.”

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Posted 9 years ago

“Efficient, helpful service”

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Posted 9 years ago

“Sometimes issues with the freshness of some products.”

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Posted 9 years ago

“No complaints. Efficient friendly delivery drivers. Easy to book a slot at short notice. Huge choice. Happy customer ????”

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Posted 9 years ago

“Have been very pleased with the delivery service and the drivers are always polite. Sometimes however I feel that the shopping could be packed a bit better. Have had broken eggs, and milk that has leaked over my carpet on delivery. But always pleased with customer services, when I have had to speak to them. Problems are always dealt with very quickly.”

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Posted 9 years ago

“I've been an Ocado customer for over ten years and have always found them absolutely brilliant, from the great selection of food to the prompt deliveries and great customer service. We have a big family and run our own business and having our weekly deliveries makes life so much easier for me. I also use Fetch and am really pleased with the availability of the good quality pet foods and treats I usually find hard to source, and the fact I can add those to our weekly shop is so handy.”

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Posted 9 years ago

“I would like more incentives to spend money with Ocado! Smart pass deals are generally good but only if you need to buy wine or unessential items. An anniversary 'reward' or once you spend over a certain amount consistently. I spend £70 a week with Ocado and since joining I've had the odd smart pass offer but nothing substaintial”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews