Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lot of people think that it's not worth taking the time to start online grocery shopping and at first so did I but once I had a few orders under my belt it became very easy to do and I no longer have the nightmare of arriving home having forgotten to pick up the most important thing that I went for as when I think of something I need I either flick my tablet or phone alive and add it to my shop. I tried out a couple of other online retailers at first but found that they don't compare to the level of quality and service you get with Ocado, the freshness of food and the customer service at every level is second to none.”

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Posted 9 years ago

“I have used Ocado for many years ? 9 years. The service is good generally on time and they ring for an earlier or late time. It is rare to have a substitute item or no item at all. I have also used Fetch for dog items which is delivered with my shopping. I would and do recommend Ocado.”

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Posted 9 years ago

“I've used Ocado for over 10 years and am extremely pleased with the quality of goods and of the service recieved. They have very good special offers which I always take advantage of so I'm happy with the cost too. I couldn't ask for more- thank you Ocado.”

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Posted 9 years ago

“I am rarely disappointed with Ocado. I have tried other delivery services but I find Ocado's website the best, I hardly ever get substitutions or omissions and if (unusually) the delivery is going to be late then I get a phone call or a text. Hard to fault the system really”

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Posted 9 years ago

“There is a comprehensive range of goods on the website and ordering is easy. Delivery is timely and the drivers always polite and helpful. I can't fault them.”

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Posted 9 years ago

“I find ocado to be the easiest online supermarket to navigate when choosing/building a shop. In addition the quality of the food delivered is high. The drivers are consistently friendly and well informed as to contexts of your shop and any substitution options. I recommend ocado to anyone who wants a hassle free online solution to the weekly shop!”

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Posted 9 years ago

“It's a really good use of your time. Having someone deliver at my convenience has got to be good. Gives me more time for all those other things and importantly for ME”

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Posted 9 years ago

“I have been using Ocado for a few years now.they are brilliant. The drivers are courteous and nearly always offer to bring the shopping through. Sometimes things have to be substituted and usually the alternative is ideal, occasionally it isn't, so you just hand it back to the driver and a refund follows. On occasions when I have phoned head office,I have found the staff to be very helpful. I always recommend Ocado to people I know!”

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Posted 9 years ago

“Reliable, reasonable price, friendly delivery people. Always refund products when requested. Good recycling bag system.”

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Posted 9 years ago

“Easy to shop on line, good offers, good delivery slots, drivers are always helpful and polite”

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Posted 9 years ago

“Love it, ordered my shopping every week for 6 years ( since my daughter was born and can't believe people still look around supermarkets, I still get deals and save more no wY because I'm not tempted by things I'm not looking for !”

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Posted 9 years ago

“Our family started to use Ocado after we were disatisfied with service of other online food store and we never looked back. Service is impeccable and online orders are easy to put together. We have been recommending Ocado to all our friends and family for years.”

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Posted 9 years ago

“Always courteous; (almost) always on time, or early (and if going to be late, always contact me); great products (if you haven't tried Ocado own brand items, you don't know what you're missing). I can't recommend Ocado enough!”

Helpful Report

Posted 9 years ago

“I am happy with my Ocado shopping and would recommend them to my friends and family. The delivery drivers are always polite and helpful. Substitutions are quite rare but when they happen the item is usually substituted with something sensible and I generally accept it, unlike some other supermarkets i've used. Quite happy at the moment but wish they'd get Frozen Seafood Selection back in stock as OH is missing his seafood pizza.”

Helpful Report

Posted 9 years ago

“Very convenient with great quality products. After watching Hugh Fernley Wittingstall discussing food wastage, farmers, produces and supermarkets on television the other day, I hope you are as good to your producers as you are to your customers? And not too finickity on appearance of the vegetables and fruit.”

Helpful Report

Posted 9 years ago

“Iv shopped with several other big name supermarkets and found the result to be hit and miss at best and entirely unsatisfactory at worst. OCADO has been different. Its very rare that I get a substitution and on the whole the quality of the food is extremely good – as good as if Id picked it myself. The deliveries are also on time. Its very rare that they arrive late, and in both cases where this has happened Iv been called by the driver to warn me. I really wouldn’t consider having my shopping delivered by anyone else.”

Helpful Report

Posted 9 years ago

“One hour time slots, Waitrose food, Tesco price promise. What's not to like? I've been an ocado customer for over 10 years and I love it!”

Helpful Report

Posted 9 years ago

“Good availability, few substitutions, generally polite and helpful staff.”

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Posted 9 years ago

“I have nothing but praise for Ocado. Excellent service - cheerful, helpful delivery people, wide range of products and offers, always on time unless call with explanation.”

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Posted 9 years ago

“Everything is outstanding!”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews