Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is good. Delivery slots are usually available and there are rarely any substitutions.”

Helpful Report

Posted 9 years ago

“I am a longstanding customer of Ocado because the service I receive is absolutely beyond compare and the convenience of shopping online with a trusted company fits in well with my busy family life. The excellent website and iphone app are incredibly straightforward and user friendly. I love the one hour delivery slots, and being able to rely on drivers to make that slot. The drivers are always exceptionally friendly and helpful, as are the customer service team and, on the very rare occasion that I have encountered a problem, it has been dealt with promptly and with a mind to complete customer satisfaction. And last, but most certainly not least, I love the fact that I rarely have substituted items in my shopping order and when I do, they are sensible substitutions. I always recommend Ocado to my friends and family, all of whom have subsequently commented on what a great service the company provides.”

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Posted 9 years ago

“I use ocado as they have a good selection of products, nearly always on time, and rarely and substitutions. The ability to do pet food etc at same time as a definite plus”

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Posted 9 years ago

“Ocado raises the bar for my expectations around how any online retailer or service operates. I do all of my grocery shopping from my mobile app, in less than 5 minutes. That is a massive time saver over what is ordinarily a tedious activity! Ocado is also continuing to develop new features and capabilities on the app, which is also great to see. On the odd occasion when i've had an issue, (missed a flight home) Ocado has been excellent at reorganising my delivery, taking the stress out of those unforeseen issues. I have already recommended Ocado to a number of friends, who are now regular customers. I would highly recommend them.”

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Posted 9 years ago

“Always excellent service and on time. Drivers always polite and pleasant.”

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Posted 9 years ago

“LOVE Ocado! Have tried all the online grocers over the years and always come back to Ocado. App is great and you can shop on the go using your phone, super user friendly. Drivers are always absolutely lovely, so friendly and helpful and customer service is excellent. My first big worry when moving house out of London was 'will I still be able to get Ocado'. Luckily I could, phew!!!!”

Helpful Report

Posted 9 years ago

“Great range of products. Convenient time slots and excellent customer service. Ocado app is easy to use and navigate so shopping is easy - particularly like the bar scanning option. Have been using Ocado now for a number of years and will continue to use them very impressed.”

Helpful Report

Posted 9 years ago

“On the ocado app there should be a way to ask for refund. It would be absolutely amazing if ocado could deliver marks and spencer food as well! There is no delivery service for food by marks (business potential for ocado) and most people would be in agreement that marks has better quality for food.”

Helpful Report

Posted 9 years ago

Hi Amireh, thank you so much for your feedback. Our super techies are working hard on improving and developing our app and so a refunds option is currently an idea they are working on. Keep your eyes peeled for that ;) In regards to Marks and Spencer food, we will of course pass this suggestion on for you. We can't guarantee this would happen in the future but we can certainly pass on your comments for consideration. We hope you continue to enjoy shopping at Ocado.

Posted 9 years ago

“I have tried all the supermarkets and ocado is the best grocery delivery service by far The packing is occasionally haphazard (for example a bottle of coke sqashing a cake) but even this has improved recently. Items are sometimes forgotten, but whatever the problem (squashed cake or missing item) ocado will give you a refund at the click of a button! I love the one click additions option too!”

Helpful Report

Posted 9 years ago

“Been shopping with Ocado for more than 10 years. Consistently excellent service and great quality food. Rare issues are dealt with speedily and very fairly. Make my busy life a little bit easier!”

Helpful Report

Posted 9 years ago

“Polite helpful drivers. Fresh good quality fruit and veg. Like the fact not 'handled' by a 'picker' around the store. Good range. No quibble refund. Helpful customer service. All good”

Helpful Report

Posted 9 years ago

“The drivers that Ocado employee are true professionals, always friendly, helpful and polite. Products received generally of a high standard and good shelf live. My only criticism would be you are constantly offering big vouchers to new customers but never much incentive for existing loyal customers.”

Helpful Report

Posted 9 years ago

Hi Denise, we're very pleased to hear that you are loving our service and especially our wonderful drivers. We will be sure to pass on all of your fantastic comments. We are however, sorry to hear you feel that we only offer vouchers to our new customers. We can assure you this is not the case. All customers are given £20 discounts when joining our service. Our Marketing team do work hard to treat all of our customers and offers lots of different perks to regular shoppers and Smart Pass holders. We do have lots of different loyalty schemes and perks so keep your eyes peeled on your emails. Thanks again for your feedback.

Posted 9 years ago

“You r never late, rarely have omissions on my order & remind me by text of delivery in plenty of time”

Helpful Report

Posted 9 years ago

“We love Ocado and have a for some years now. However, they have really come into their own since we had a child. With a newborn it was just easier to have someone bring all we needed to the house. Now , with an autistic toddler, its a lifeline. My son cant cope with the supermarket and Ocado means he doesn't have to. The choice available is fantastic, allowing us to buy exciting gluten free options for our sons gf diet and discover products from all over the world as well as every day favourites. The website is so intuitive. I once tried a competitor, but the layout of their site made no sense to me and I gave up! Your drivers always bring the bags into the house for me and any issues have been resolved so quickly and professionally I simply cant fault the service. You guys rock!”

Helpful Report

Posted 9 years ago

“Words are inadequate fully to express my love for Ocado. But I'll try! Ocado is simply wonderful. I use it about twice a week. It saves lots of time of course, and money too: - if I drive my car to Waitrose, then pay to park, that would certainly cost me more money. The app on iPad and iPhone are great too. I always get these to show me all my 'favourites'. This means I can go "click - click - click" on what's needed in a few seconds - without even getting out of bed. If I ever move house, I'll first check to see whether Ocado delivers there! I won't buy a house where it isn't available. Malcolm Messiter”

Helpful Report

Posted 9 years ago

“Love, Love, Love Ocado! Living in a rural community it's a long drive to my nearest supermarket and then when I get there they often don't have products that I consider "basics". In order to find slightly different ingredients it's a 30 mile round trip, which I loathe. Fortunately Ocado stock pretty much anything! I regularly check the prices of my regular shopping with the other big supermarkets and Ocado are usually cheaper too (yes really) and the quality is almost always spot on. On the very rare occasion when I receive a substandard product Ocado refund without question and in three years with Ocado I think I've received three substitute items! My shopping arrives on time, every week with a smile and I never need to set foot in a Supermarket again if I don't want to ... What's not to love!”

Helpful Report

Posted 9 years ago

“I have used Ocado several years now. Excellent service, that I can rely on to be consistant. Deliveries even in bad weather. Rare to have substitutions. Longer dates on than most items found on a supermarket shelf. A couple of products come a bit worse for wear: raspberries, and curd cheese. I would recommend Ocado to anyone.”

Helpful Report

Posted 9 years ago

“A fantastic service. Lovely delivery drivers.”

Helpful Report

Posted 9 years ago

“Convenience - of note are the 1 hr delivery time slots; the app that makes shopping simple; Reserved time slots; annual delivery charges; good communication from delivery drivers. Excellent customer services. A great range of products (not just groceries!). Why go anywhere else?”

Helpful Report

Posted 9 years ago

“Ocado remains the grocery go to in our house for convenience, reliability and choice. We love treating ourselves to the many specialist products alongside weekly staples that are always competitively priced. From Christmas shopping to preparing for the arrival of a new baby and everything in between, Ocado remains our number one favourite.”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews