Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had an issue, drives always friendly and polite and kept up to date with delivery times.”

Helpful Report

Posted 9 years ago

“needs better packing in to bag boxes to much in each bag”

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Posted 9 years ago

“Ocado are excellent. There is a wide variety of products available; the whole Waitrose range, Ocado's own brands plus a wide selection Ocado have obtained from around the world. Deliveries are in a one hour slot and the drivers are always friendly. There is a minimum use by date for each product so you can be sure everything you buy will last at least a set number of days - no more being delivered goods that are out of date on the same day!”

Helpful Report

Posted 9 years ago

“I rate Ocado extremely high - both for products and delivery - the drivers are always polite, helpful and cheerful. Shopping has come full circle from the 1940's when my mother would take her grocery list to a local shop and it would be delivered the same afternoon - now the list is in the computer and shopping is delivered on a particular day and at a particular time - Well done - may you long continue with your extremely good service. Many thanks, Barbara”

Helpful Report

Posted 9 years ago

“I have had continual issues with short shelf life and poor quality of fresh products and each time I contact Ocado, they seem indifferent to my concerns and it still keeps happening.”

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Posted 9 years ago

Hi there Judith, thanks for leaving a review. We're really sorry to hear of your disappointment with the shelf life on the products you've received, along with getting poor quality items from us too. This is definitely not how we want you to receive your shopping. We're constantly working behind the scenes with our suppliers to ensure that you receive the best quality produce. We do apologise that we've let you down on this. In regards to shelf life of the products, we display a life guarantee on our website under each item, which lets you know how many days you are guaranteed to get out of this product. Please be aware that our life guarantee does also include the day of delivery. If you'd like us to look into this for you, please email us at ocado@ocado.com and please put 'reviews.co.uk' in the subject line. Thanks Judith and our apologies again.

Posted 9 years ago

“Excellent service every time. Deliveries on time & good customer service. Not very often items not available.”

Helpful Report

Posted 9 years ago

“they send you food with very short dates on which is inconvenient and unfair. For instance, I got an apple strudel on Monday and expired a day later-and unfortunately my oven had broke on the Monday evening. This is ocado's normal practice”

Helpful Report

Posted 9 years ago

Hey Julie, thanks for leaving us a review. We're very sorry that you weren't able to enjoy your apple strudel which you bought from us along with the disappointment on the shelf life on some items you received. We do display a life guarantee on our website for the necessary items, to let you know how many days you are expected to get out of it when placing your order. We do also include the day of delivery in our life guarantee policy. We'll always make sure that you receive your products well within their promised life guarantee. Our apologies again and we hope that your oven is fixed.

Posted 9 years ago

“Try the rest, then go for the best which is Ocado! Great website, good choice of everything, prices competitive and service excellent. And no, I haven't been paid to say this! Thank you for making shopping that little bit nicer!”

Helpful Report

Posted 9 years ago

“We've been using Ocado for several years and highly recommend them. They have by far the best website - it's easy to find what you want and the stock is always up to date. We've only had substitutes once in a blue moon. If there are any problems with items they put it right and they price match against Tesco and give vouchers if a delivery would have been cheaper from Tesco. What's not to love? Great service, plenty of choice and good pricing.”

Helpful Report

Posted 9 years ago

“I love ocado. I've been shopping with them for years. The drivers are always very nice and helpful. The quality of the products is great and I love their new bags recycling system. I have used other supermarkets in the past and ocado is by far the best.”

Helpful Report

Posted 9 years ago

“Ocado offers a much wider range of products than my local supermarkets. The drivers are really helpful, friendly and polite and I like being able to track exactly how much I'm spending as I put items into the trolley. My only criticism would be the packing - sometimes I find my leafy salad veg at the bottom of a bag - hence the Good rating rather than Very Good. With my monthly Smart Pass, I get free delivery between Tuesday and Thursday which works very well for me. Overall, a much better use of time than pushing a trolley round the local supermarkets!”

Helpful Report

Posted 9 years ago

Thanks so much for leaving us a review Nicola! It's great to hear how happy you are with the entire service & we'll certainly make sure to keep this going. We're really sorry to read that your packing hasn't been to the best standards at times. Any time you receive poor packing and advise us of this, we pass on your feedback to the Warehouse Management team as this is something that we always want to improve wherever we can. Apologies again that your packing hasn't been too great. Hopefully on your next order, you'll see a much better improvement in this.

Posted 9 years ago

“Very Reliable. On rare occasions when delivery delayed because of weather or major traffic problems,I have been warned by phone. 1 hour time slot much better than 2hrs. Excellent range of goods and high quality stuff available. I started using Ocado primarily for their Waitrose produce which at that time was not available where I live. Not the case now but I still find Ocado has the widest range for food & groceries home delivery. Orders always correct. Except when I have a daft moment. Web site fast and reliable, Unavailable items (except for a very few products which I think are mythological) significantly less of a problem than other supermarket home delivery outfits. Damaged or substandard goods - rare - I have always had my money back. Drivers always helpful and courteous, and usually good natured. Most are good enough at customer relations to make it seem unforced.”

Helpful Report

Posted 9 years ago

“By using Ocado it has changed my opinion of on line shopping. I have been using Ocado for 11 months now. I have tried it with other supermarkets and was not impressed. I will continue to use Ocado for my weekly shop. If there are any delays (only one so far and that was due to problems on a motorway) the driver kept me informed as to when he would be arriving.”

Helpful Report

Posted 9 years ago

“I absolutely love receiving my emails and texts confirming my delivery and it makes me happy to see their lovely vans arrive with my food. The only thing I struggle with is that as you can't choose the fresh foods personally it means often have to use things up quickly as the use by dates come round quickly.”

Helpful Report

Posted 9 years ago

“I switched to Ocado from Tesco, after putting up with late deliveries and mediocre service for some years. Ocado shines, not only are deliveries always on time, their drivers couldn't be more helpful, pleasant and willing to put the delivery exactly where I need it. I also like the fact that they email me on the day of delivery, telling me that everything is there. I just got a 'birthday present' too, to celebrate two years as a customer. Keep up the excellent work Ocado, thank you!”

Helpful Report

Posted 9 years ago

“The quality of your fruit and vegetables could be better. An improvement would be the availability of daily papers. Your drivers are always very pleasant”

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Posted 9 years ago

“I have tried shopping on line with other supermarkets and always come back to Ocado. The drivers are always so helpful and friendly and on time so a good service overall. Well done!”

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Posted 9 years ago

“Usually very good but it is very frustrating when for example you have ordered 6 bottles of Pelorus and only 2 arrive with 4 Lindauer. The stock needs to be accurate or they are delivered at a later date when back in stock at the offer price”

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Posted 9 years ago

“Fabulous service, delivery guys are lovely and always polite and willing to help. Top quality at normal high street prices :-)”

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Posted 9 years ago

“The drivers are always very polite and friendly. 10 out of 10 always !”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews