Ocado Reviews

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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Get Answers to Your Questions

Ask a question and get answers from people who are customers of Ocado.

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

How do I contact Ocado?

Helpful Report

(1 year ago)

You can contact Ocado by Telephone, Email and Live Chat.

Helpful Report

(1 year ago)

73.23%

Industry Average

“ Thank you to Ocado great service to existing regular customers which is appreciated. ”

- Anonymous

“ I would recommend Ocado for their service and their products have always been of a very high quality. ”

- Anonymous

“ After a very shaky start to the pandemic, Ocado seem to have got things back to some sort of order, so thank you for that. Quality of the merchandise is super. Still can’t get some items, but most are ok. Thank you for getting back to the level of service you were. ”

- Anonymous

Ocado Reviews

Customer Service - Good