Ocado Reviews

4.1 Rating 2,622 Reviews

77 %

of reviewers recommend Ocado

4.1

Based on 2,622 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Ocado deliver? How long does Ocado take to deliver? Does Ocado deliver on time? How is accuracy and good condition of items delivered by Ocado?

Returns

Customer Service

How can I contact Ocado? How quickly does Ocado resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Ocado.

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

How quickly does Ocado resolve customer queries?

Helpful Report

(1 year ago)

Greater than 38% of reviewers feedback is Ocado takes over a week to resolve customer queries.

Helpful Report

(1 year ago)

73.23%

Industry Average

“ I used Ocado initially to get a sparkling water abruptly discontinued in Supermarkets and thought last year the service was excellent . I had my last delivery in February and it will remain my last one as I haven’t been able to access the site since then with repeated rubbish cyber excuses as to why not . The proof of a good service is being there when you really need it . ”

- Julian Burgess

“ Really good customer service response times even in this highly demandly time. Refund process was quick and simple. 100% of my basket turned up with no missing items. Great service, thank you Ocado! ”

- Anonymous

“ I have always had excellent service, great choice of good, lovely drivers and no issues. ”

- Stef

Ocado Reviews

Customer Service - Good