Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use app Amazing customer service and polite staff on the phone or delivering the food Lots of choice of food Could be improved by better dairy produce (had issue with the milk),”

Helpful Report

Posted 9 years ago

“Ocado home delivery has been a godsend for our family. The products have been of excellent quality and the choice and variety is very good. I can even buy my favourite Swedish products. We have had a couple of occasions where the packing in the warehouse has not been good and items have arrived in a broken condition and spilled over other items in the same carrier bag, i.e. coleslaw, cream and eggs. I also wonder why Ocado don't send out vouchers to loyal customers as do most supermarkets? Prior to payment, there is always the option to enter vouchers, although I hardly ever have any vouchers to enter.”

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Posted 9 years ago

“Have always been reliable, punctual and polite. Great if you have any problems. Rarely are there missing items or substitutions and whenbthere have been they have beenbdealy with well.”

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Posted 9 years ago

“I have been a n Ocado customer for awhile now and the reason I have stayed is because I am alwAys confident when I place an order I very rarely get substitutes I can plan menus with confidence”

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Posted 9 years ago

“The service is excellent! The drivers are always on time, they are always polite, and the goods very good. I would definitely recommend this service.”

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Posted 9 years ago

“We have used Ocado for the past four years, throughout this time we have had received fantastic service from the drivers and customer care team. We recommend to all our friends and family.”

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Posted 9 years ago

“Need more care when packing cleaning items”

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Posted 9 years ago

“I absolutely love this service. The app is easy to use and I never had any problem. The quality of food is very good and the range of products available is great.”

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Posted 9 years ago

“Charming chap that delivrred my shopping, as are all the delivery guys. Delivery was on time, had one substitute (which is rare in my experience), othr than that, all goods ordrred eere present, well packed and cold. Hassle free service, happy customer, long may it continue!”

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Posted 9 years ago

“We are very happy with Ocado because there are always offers on what We buy every week,plus they are generous with insentive's including a £10 voucher for wine this week we don't feel our custom is taken for granted they work to keep us and we like that.Any issue's are always delt with promptly over the phone.Drivers are very pleasant and helpful.I would recommend that the smart pass is taken up it really is value for money.We are retired now so have a budget and we feel the quality we get from Ocado make's us feel that we are actually not cutting back.We keep waiting for the customer service to slip and it has'nt so long may it continue.”

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Posted 9 years ago

“I love the great customer service, awesome app, friendly drivers, wide range of quality items and cheaper than Tesco! Very happy”

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Posted 9 years ago

“Fantastic... always on time, well packaged and saves wasting time shopping!”

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Posted 9 years ago

“Always on time , lovely delivery people . Food always fresh . Rare substitutions . Love it x”

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Posted 9 years ago

“Quick & easy to order your shopping, with a huge range of products available & good value for money! Consistently cheaper than elsewhere so I save money with ocado. Such polite, friendly & helpful drivers, & excellent customer service”

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Posted 9 years ago

“ocado remains the best website for online grocery shopping. It is easy to use, you can shop easily by promotions, have access to your favourites and there is a huge variety of food to chose from including international varieties. The time slots are excellent and the service has always been polite and punctual. I pay for a smart pass, only bug is the differentiated costs that people pay. Often advertised as free for mid week or discounted for newbies. Rewards or small discounts should also go to loyalists. Overall though, excellent”

Helpful Report

Posted 9 years ago

“Always on time. A comprehensive range of products including some very innovative ingredients. Reasonable pricing.”

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Posted 9 years ago

“Excellent reliable service. Good value. Hardly ever substituted items.”

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Posted 9 years ago

“Always find the service I receive brilliant, the website is easy to browse through. The delivery drivers are always very polite and helpful, should there be any problem, the customer support team is always happy to help.”

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Posted 9 years ago

“Always a great service from ocado,used many times,will use many times again.”

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Posted 9 years ago

“Signed up for 12 months, now realise it's much more expensive then tesco, so now have to pay £10.99 a month not to use you..... Far too expensive, which is a shame because the service and choice is great.”

Helpful Report

Posted 9 years ago

Oh Wendy we are very sorry to hear this. We would certainly like to look at what we can do for you regarding the cost. If you can contact us by emailing ocado@ocado.com with the subject of Reviews.co.uk, we'll certainly look into this for you. Our apologies again Wendy, we look forward to hearing from you soon.

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews