Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been an Ocado customer for ten years and can recommend the service especially recently as most of the time, there are no missing items or substitutions. The drivers are pleasant and courteous.”

Helpful Report

Posted 9 years ago

“I can't fault the service from Ocado but what i am disappointed about is that most shops now are showing many items that i want out of stock, I find this really frustrating when shopping online as i almost give up with the shopping if there are too many things in one shop that are not in stock.”

Helpful Report

Posted 9 years ago

“I LOVE: The choice of products The App, It's so easy to use The offers and that it's easy to see when your favourites are on offer 99 percent of drivers are polite and helpful I HATE: When they repeatedly make packing errors, either by packing heavy items with light ones causing leaks Or by just sending the wrong item. I'm hoping they continue to make improvements because when things go right its the best online grocery shop...and I've tried them all!”

Helpful Report

Posted 9 years ago

“Great service, great stock availability, only thing that lets them down is the packing. items often squashed or damaged.”

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Posted 9 years ago

“Until a recent in interaction with your call centre I would have put very good. I had a very bad experience with a very rude person...... One of the managers sorted it out, but after seven years of using you it did make me question my further relationship with you.”

Helpful Report

Posted 9 years ago

“I use Ocado because it's online service is reliable and I know I can rely on quality. Plenty of hourly time slots , drivers are always punctual helpful and polite and only very occasional grocery replacements . I like Waitrose products and the availability of fresh deli and fish etc . I find the website easy to use and the 5p for each returned bag is good policy too!”

Helpful Report

Posted 9 years ago

“On time and good quality.”

Helpful Report

Posted 9 years ago

“Excellent own brand. Easy to use website. Friendly efficient drivers. Fair prices.”

Helpful Report

Posted 9 years ago

“Overall the service is very good. The drivers are always cheerful and helpful and bring my shopping in when my hands are full of baby! My only criticism is the packing. Nearly every week something leaks and cannot be used and damages other things. Last week carpet cleaner was put in the same bag as kitchen roll. It leaked ruining the kitchen roll. Although I got a refund I then had to go to a shop to buy kitchen roll which defeats the object of getting my shopping delivered. It costs me more in time and nuisance. Another week I had cream leak everywhere including my carpet which the bag was placed on. I then had to spend time cleaning as well and did not have the cream I needed for that nights dinner. A lot more to me and energy wasted. Please rethink your packing guidelines and maybe put more delicate items such as cream separate to heavy items.”

Helpful Report

Posted 9 years ago

“Ocado listen to customers and ensure they can do something to fix a problem or query. Food is all divided and receipt has dates on with to help you plan when to eat the food. They let you know if they will be late or even early. Very secure payment and great to have a text to who will be delivering with details of the van with registration.”

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Posted 9 years ago

“Reliable and nothings too much trouble. Even if I've missed a delivery, they'll do all they can to re-deliver.”

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Posted 9 years ago

“Ocado are simply a pleasure to deal with. The website is easy to use and has lots of features to make the process as quick as possible. Prices are competitive too. Customer service at the delivery end is great. Drivers are friendly, helpful and keep you informed. Have been using them for 4 years and have never looked back.”

Helpful Report

Posted 9 years ago

“The easiest supermarket to shop online with in my experience. It makes such a difference to me not to have to go into a supermarket to do my weekly shop. The quality of Ocado produce is nearly always excellent.”

Helpful Report

Posted 9 years ago

“Just wish the vegetables were in a better condition :-( . Also the packing can use a bit of help!! But thanks for a good service anyway”

Helpful Report

Posted 9 years ago

“I enjoy shopping with Ocado but find the sell by dates are often too short with a number of items running out within 2/3 days - no good if you're trying to plan meals for a few days. Packing raw meat with chilled items is not good and packing 1 item in a bag then charging 5p for it is ridiculous!”

Helpful Report

Posted 9 years ago

“All about customer service... Excellent door to door service. Deliveries always on time and if early a phone call is received to check its convenient to deliver. Any problems no quibble refunds. I wouldn't use any other online supermarket now! :-)”

Helpful Report

Posted 9 years ago

“always helpful and polite, our house is very difficult to find so they always call to let me know if they are lost or need directions.”

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Posted 9 years ago

“Very good service. Always in time slot. Drivers professional, understanding and polite. Good range of products all of which usually available. Good range of substitutions when required.”

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Posted 9 years ago

“I love the convenience of Ocado in 3 ways - online shopping that turns up when you book it for with minimal substitutions means more quality time at the weekend with the family: the breadth of new products is really interesting; the meat from the butchers facility is as fresh as a high st butcher and a lot better than packaged supermarket meat. Thanks!”

Helpful Report

Posted 9 years ago

“No quibble on refunds good service, drivers on the whole polite and friendly quality of food a very good standard we are a foodie family cook from scratch always lovely and fresh veg and fruit meats etc”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews