“Just had call this morning with Owen at Octopus Energy as I’ve decided to move energy suppliers. I’m very pleased with Owen’s advice and support and our call only took 20 minutes with Owen answering all of my many questions. Also, not only will I get a new, free in-house monitor but I was also able to take advantage of the £50 referral for both myself and relative - result! Well done Owen, you’re clearly very knowledgeable about your role and you made switching providers a super simple process for me. Thank you.”
“Really helpful phone customer service from Tom - Octopus wins every time for me with their easy to understand information and intelligent staff. Plus : the ethos and prices are very attractive.”
“I am new to Octopus and I had a few issues to sort out and Pete was very helpful and patient with everything I needed help with. Pete was very pleasant and nothing was too much trouble, 'a breath of fresh air'.”
“Switching to Octopus proved to be a bit difficult initially. I was on hold for a while on the phone so tried on email. That method was shocking. I should knock a star off for the email system. However, when I did get through to Octopus on the phone, Radhika was very helpful and knowledgable. She gets the 5th star!”
“The person I spoke to, Dexter, was extremely polite, helpful and patient.
Nothing was too much trouble- he had to wait on the line for ages, whilst I checked out my previous deal with another provider. Thank you so much, Dexter. I am so glad to have switched to Octopus energy- and my son ( who recommended Octopus Energy to me) also gets £50.00 for doing so! Amazing!”
“Hi spoke to a wonderful lady called Sammy who was the most helpful person. Nothing was to much trouble, as we encountered a few problems trying to transfer. She sorted it all gave me step by step guidance and made feel comfortable about transferring from my current supply to Octopus.
Can’t recommend this company highly enough.
Thank you Octopus”
“Had a octopus engineer fit us 2 smart metres , gas & electric . The engineer was called Lianne crofts and she was brillent . Keept us informed of time to install , made no mess , polite and plesent , and showed us how every thing works .”
“First time arranging utilities so was unfamiliar with process. Mollie was very patient and took the time to explain things to me, I am very grateful for her help! Very easy to deal with over the phone and made the process very enjoyable. Thank you very much for the help, I really appreciate it.”
“Not to long to get to speak to an advisor.
Izzy was extremely helpful and patient with me, I am an older person and not very techie, she helped me out with that thank you, didn't feel at all pressured and was able to go at my own pace. I look forward to joining octopus energy,after 30 years of not switching, so it was a big deal for me, so far everything has gone very smoothly thank you once again izzy.🙂”
“Jasmine did a great job! Professional, coherent, well informed and great customer service on her part. Why can't I find this level of service in various other providers I wonder.”
“Spoke today to Owen about taking over an electricity account on a property I am buying. He set me up with an account in a very friendly and professional way. He also gave me advice on how to arrange for the gas account to be moved to Octopus should I wish to do so in the future.”
“Rahim was excellent and able to answer all my queries. He was able to provide summaries of all tariff options, allowing for a quick decision to be made, providing all that was required to quickly progress the transition from British Gas to Octopus without further intervention from myself.
Excellent service with a smile and great sense of humour. Thank you Rahim!”
