“Jacob was calm, polite and clear in explaining what had happened with my energy switch. He also said he would keep his eyes on my account and ensure that the problem was resolved quickly. So good to talk with someone like him. Thank you Jacob and Octopus”
“Jacob was so helpful... calm, professional & able to give me a clear explanation of how my Octopus account stood. Also assured me he would relook at the account to ensure all we discussed had been implemented. Thank you Jacob”
“I simply find their knowledge and quick methods of calculations really refreshingly transparent! I was querying whether I was on the best tariff and had beaten the price hikes. Leila was able to tell me exactly how much changing to another tariff would cost/save over a year, based on my current usage - genius - that's all I needed to know, not 3 decimal points of a 6p rate:) Octupus are consistently friendly, amenable, good humoured, fast, knowledgeable and I have never yet come away from a call with them where I am have been annoyed, frustrated or any other range of negative emotions! This is almost a miracle in today's customer service. Wish I could say the same about car insurance providers! Thankyou Leila and thankyou Octopus!”
“22nd November 2024
I called Octopus Energy to register with them as my Electricity Provider.
I was attended to by one of their advisors Ms Dominikam.
The phone call was quite calm approach between Ms Dominika and myself. She was a good listener as she paused to allow me expressed my reasons why I was switching from my previous Energy Provider.
We had a good rapport such that I was free to put in good sense humour in our conversation.
Ms Dominika explained calmly knowledge-based informations about their current promotion of tariffs. Therefore I had sufficient informations to make my decision about my choice of fixed tariff. She allowed me to ask questions and gave answers to them accordingly. Advisory Dominika took me through the process to set me up as new customer step by step friendly&polite approach.
I had read the meter reading that day before I called Octopus Energy .
My readings was submitted to Ms Dominika and informed me Octopus will be contacting my previous Provider with those readings for my final bill.
Overall it was happy switching experience without flaw to complain about.I hope my future phone calls to Octopus Energy will remain customer satisfaction experience.
Thank you &well done to Ms Dominika for her warm & patient listening skill, not pressurising for me which made me feel relaxed & enhanced my Switching Decision positively”
“Isabella K, was super friendly, helpful and very knowledgeable, she was very patient and took the time to explain everything to me. Helping me to understand and offering some solutions to assist me and my circumstances.”
“Your member staff was exceedingly helpful, very polite and knew exactly what was happening
Thank you very much. It is wonderful talking to a human being.”
“Joy’s customer service was absolutely splendid! She helped and explained everything I need assistance with on my query and got everything resolved! Thank you!”
“I spoke to Joshua to switch over to Octopus Energy from my current provider, SoEnergy. Joshua was very easy to speak with and made the process so simple, quick and easy. He was very pleasant and polite and is a true asset to the company. Overall it was a seamless and excellent experience.”
“It was very clear and expedient working with Niamh both today and yesterday. She had a clear understanding of our problem and worked diligently to sort it out in a very pleasant manner”
