It is nice to see when you have £300 credit in your Octopus account and how many customers are in this same boat and there are probably more with a larger credit but where and to who are they distributing the interest gained on our money sitting in their Octopus Bank Account and yet still they charge all customers with daily charges.
I’ve had solar panels installed and started exporting electricity to Octopus last month. The last bill doesn’t state the amount of electricity exported and the money Octopus should have paid us (15p/kWh). I’ve sent three emails but didn’t get an answer. I’m seriously considering to move to another electricity provider-Octopus customer for quite a few years)
I am on a pay as you go meter, currently paying £50 a week,I can't understand why it is so expensive,I live on my own hardly using any electric is there a better cheaper option
Why do Octopus energy not respond to emails. They state "At Email Octopus, we are available every day, with limited support on weekends. We respond to all support queries within 24 hours, although in most cases, it's much faster" . This is clearly nonsense as I've now been waiting 10 days for a reply to my email. Does anyone know what the actual time is that they take to answer emails.
They are completely rubbish at responding to emails especially if it’s requesting credit back or you’ve been overcharged.
They do respond to formal complaints usually.
Do energy companies have to supply invoices that should Show How they have calculated their charges by law as they take payment via direct debit, and the amount taken just don't add up to my usage and they refuse to give me a break down
Thanks
Hey, they take your money, reduce your balance on their dashboard but don’t credit the closing balance on the current bill…. Check ‘view my balance history’ online to see what’s actually going on and cross check with your bills online. You can also submit a DSAR to get all your bills. Hope this helps… they are a bloody nightmare!
Take photos of your meter each month as evidence and submit online regardless if you have a smart meter.
Then submit a SAR for all your information including accounts through the ICO website- they have 30 days to comply.
They only respond to formal complaints!
Has anyone else had a sudden and unexpected debit since switching to Octopus? I was very much in credit but suddenly on switching they reversed that to a massive debit. I know this is not the case but I am the one who has to sort it out. I only ever switched once before and exactly the same thing happened then. It would appear companies use switching to make money from their customers.
I was thinking off changing my gas and electric suppliers to octopus.after reading the reviews I think I have changed my mind.at the moment I am with shell energy which was first utility. I must admit I have had no trouble with them.i even choose what I want to pay each month.its certainly made my mind up I'm staying with them I know exactly what my bill is each month.as I have smart meter
Well Joyce, in my opinion that is probably one of best decisions you will ever make, to stay at shell. OE are not fit to operate. I amsupposed to be on PSR but it counts for nothing. The greg@ mail address i think is a big con because any reply, if you are lucky enough to get one at all, just comes from customer support ...... obviously intercepted. Please avoid at all costs. Might try Shell myself.
I recently moved in to a property where supply is by octopus energy. I already sent the move-in details, till now there is no response. I am unable to set up new account as well, not accepting my email id? Why so?
probably ran out of excuses to rip customers off . even when they had one you either got a foreigner that couldnt understand English . and operators that were dam right rude i got transfered by offgem when ovo went down never again i didnt even want there services yet got lumbered and no matter how hard you try to move from them to another service they block you im still waiting for a signed contract between both parties i know there isnt one so i stopped all payments till they can produce one . ive already told them i dont agree with there terms and conditions they just dont want to listen maybe they will when it gets to court .
ive just recomended a neighbour sheila smith 663,camelot gardens.su,sutton on sea. lincs / do you stll get £50.00 for doing this
.from p bolon 61,camelot garden,sutton on sea lincs..
why have you got sIo many bad reviews? It seems tat only the bad ones are genuine. i HAVE JUST SIGNED UP WITH YOU,BUT AM ALREADY BEGINNING TO HAVE SECOND THOUGHTS.Time will tell,but the outlook is not looking good.
