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Octopus energy Reviews

3.4 Rating 3,288 Reviews
61 %
of reviewers recommend Octopus energy
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How quickly does Octopus energy resolve customer queries?
(2 weeks ago)
Greater than 54% of reviewers feedback is Octopus energy resolves customer queries within an hour.
(2 weeks ago)
85.04%
Industry Average
I have nothing negative to say about Octopus energy. It is very refreshing to be able to pick up the phone and speak to an actual person, and without spending an inordinate amount of time in a queue. The service I have received from them is fantastic. Spoke to Mandy recently who helped with moving home and it was all just very easy.
- Vikki Holling
Great customer service experience from Leila H, she really helped me understand how my new tariff works. Very happy with my experience and to be able to speak with someone patient and understanding.
- Anonymous
Excellent service so far. Eloise was fab and very helpful.
- Anonymous