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Octopus energy Reviews

4.4 Rating 9,904 Reviews
85 %
of reviewers recommend Octopus energy
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How quickly does Octopus energy resolve customer queries?
(2 weeks ago)
Greater than 69% of reviewers feedback is Octopus energy resolves customer queries within an hour.
(2 weeks ago)
89.40%
Industry Average
Excellent customer service with Ben explained the situation and delt with it with curtsy and efficiently.
- Mrs Murray
Rachael sorted my messed up bills and aligned the billing period with the Smart meter / IHD. All so simple and straightforward now. Quickly done too, whole process done in one short phone call. Excellent service. Thank you Octopus, thank you very much Rachael
- Phil
I spoke with Sammy COV-15 on the 7th January as we wanted to go back onto Agile Octopus. Sammy was amazing and sorted this right away!. I used to swop suppliers every year however we have been so happy with Octopus and the service we receive - we have stayed with yourselves since 2023! With staff like Sammy - you continue to provide excellent customer service along with great tariffs - thanks!
- Kerry Banks BEM