“I received the wrong product. Ordered 30ml Medik8 C Tetra Luxe, but they sent the cheaper product 30ml Medic8 C Tetra. I tried to contact them many times by email but the message came back as request failed security, so I've resorted to sending them a letter!!! Just wish they could be contacted by telephone. So frustrating and disappointing.”
“Found a Michael Kors beautiful ladies watch it was a excellent price. The watch looks better than the picture. The whole experience was excellent, the watch was well packed & the delivery was very fast. I will be using OneBuy again. 5 stars 🌟”
“Bought a 120 inch projector screen sent it back to the seller in the uk as instructed and paid for the postage now being asked to pay another £34.60 which I am not responsible for trying to contact onbuy.com is a nightmare you go on to there website it says contact onbuy keeps coming up saying error so no way of contacting anybody regarding this issue and still no refund of £197”
“I recently ordered 40 rolls toilet tissue through OnBuy.com
Three days later I received only 20 rolls by Amazon.
I complained about it.
Then, I had an email from E commerce Enterprise’s Sophie.
She apologise it their error, however I haven’t received the missing 20 rolls yet. She didn’t give me any reference number.
How can I communicate it?”
“Impossible to contact On Buy following nil delivery of wire fencing product L8/15/50. Requested by On Buy to submit submit review despite previously making them aware of product delay and receiving wooly response about Hermes despatch from seller LMstarZ.They duly omitted my review. Not very professional. I intend to persist with this non delivery issue until On Buy formally responds to my query and product is delivered.”
“Came across this site unexpectedly, ordered three items, arrived on time, in perfect condition, kept informed all the way, found using onbuy, easy, quick, with no issue's!
Have looked at other reviews which are very negative, which has surprised me, had I looked at these before using onbuy, I would not of proceeded to use, however, my experience with onbuy, has been very positive, and I would use this site again!”
“I was told if I contacted the seller and no reply, that I was to contact onbuy direct as jacket bought won't even close on my husband I think it must be sized for Chinese men not Scotsmen, anyway all onbuy cust service do is tell me to contact the seller , when all I want is a return slip and my money back , and completely ignore the fact that has been done I really don't think they can read June Hamilton very unhappy never again cutomer”
“Don’t shop!! I ordered I was sent pillows that was terrible and flat after a month
They have agreed to refund me my money but I have to pay to package 4 pillows and pay to send back to get my money back! Sham company don’t bother”
“I placed an order with onbuy which never arrived. I went through their contacts process to try to track this down with the supplier who initially didn’t reply. After raising a complaint for no communication and non receipt of item, the supplier finally replied to say the item was with a local depot which wasn’t much use to me as I didn’t know where that was, or who the carrier was and my package was well overdue by then. I have still not received my money back or the item. This has been my first buying experience with onbuy and I won’t use them again. Buyer beware.”
“I have received an iron at an excellent price earlier than expected so very impressed with the item and service. The price was more reasonable than direct from the manufacturer.”
