One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,923 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service by GN3 came out within the hour and got me back on the road”

Helpful Report

Posted 3 years ago

“Genevieve was extremely courteous and helpful on the telephone, concerned that I was in a safe place to wait and organised help to come to rescue me with minimum difficulty. The breakdown team arrived within 45 minutes and I was on my way again within 30 minutes. Thank you, I would be confident to recommend your service to others in the future.”

Helpful Report

Posted 3 years ago

“Very efficient and polite on the phone, so helpful,”

Helpful Report

Posted 3 years ago

“Service was excellent mechanic very friendly and helpful thank you”

Helpful Report

Posted 3 years ago

“quick response- great service all round really took the stress out of breaking down”

Helpful Report

Posted 3 years ago

“Was there within 15 mins!!!! He was so lovely and polite. Magical touch to fix it. Many thanks”

Helpful Report

Posted 3 years ago

“Great service over all, very proficional.”

Helpful Report

Posted 3 years ago

“Once again I have had fantastic service. Right from a lovely lady that took my distress call to fantastic Michael from MKR recovery who called to let me know he was on his way and safely got my car home thank you! I can’t recommend this service highly enough”

Helpful Report

Posted 3 years ago

“Excellent service from the guy that came out to me, very helpful and explained exactly what had happened, a credit to your company. But the call service, gives you a link to go on, and when i went on it it didn't work, had to ring back which took more time, forget doing the link and book people in as an when they ring, if you do that your service would be excellent, but the link you give is rubbish.”

Helpful Report

Posted 3 years ago

“I was on my own with puncture at hospital dropping off supplies for mum. Breakdown tire people came in about 20 minutes put spare on. Didn't realise my breakdown cover didn't include tryes paid upfront for insurance. The call handler helped keep me calm and tyre man was very helpful.”

Helpful Report

Posted 3 years ago

“The recovery company arrived within the time predicted, the engineer was polite, friendly and reassuring. He undertook temporary repairs which allowed me to drive the car. I was less happy with being directed to a website by the call centre to log the repair as my phone battery was dying and I had to phone again to ask them to log the repair rather than use the website.”

Helpful Report

Posted 3 years ago

“Arrived quite quickly and very pleasant and helpful”

Helpful Report

Posted 3 years ago

“Phoned me back straight away and picked up within 50 mins of breaking down I could not have had better service wonderful thank you all and the pick chap was brilliant .😊”

Helpful Report

Posted 3 years ago

“The man who came to my rescue was excellent resolved the problem but gave me sound advice which I took on board and he put my safety first and he arrived with in less than 25 minuets having been told by the call centre 60-90 minuets so was very pleased and he communicated with me via text so I knew how long he would be ,such a lovely man Thank you”

Helpful Report

Posted 3 years ago

“The driver who came out to assist was really excellent. He not only managed to get my van started, he also provided a work around for the problem and explained everything he was doing. He was a very friendly guy and I think a credit to green flag.”

Helpful Report

Posted 3 years ago

“Excellent service and polite very helpful nothing too much trouble for him”

Helpful Report

Posted 3 years ago

“Brilliant service. It was minutes waiting for them to pick up which was good as I didn’t have much battery left on the phone. The lady was helpful and very professional. I had to pay a small charge as I only had the basic cover but my could would not go through so I was able to do it later. The breakdown was local so only ten mins away. He was professional and within ten mins he had my car on the back of the wagon and I was home within twenty minutes. With One Call using local breakdown I did not have to wait. Something I’m not sure would have happened if I had been with one of the two big breakdown services. Thanks One Call. Your car insurance is great and your breakdown brilliant👍🏻”

Helpful Report

Posted 3 years ago

“Their response was quick, courteous, reassuring and helpful. They acted quickly to get a breakdown vehicle to me and the breakdown service themselves phoned within literally a minute or two to find out my exact location. The time estimated from the initial call was 60-90 minutes but they said it would be more accurate on text. The text was for less than an hour but they actually arrived within 20 minutes. The breakdown service was great too, even though he had to find another tool to fit my wheel. It was really quick and he advised me that as my flat tyre had a nail in it he said I could get it repaired rather than have to pay for a new one. So I was really pleased with the service from beginning to end. I'd also just finished my shopping after a very long and extremely busy night shift so I was extremely grateful that it turned out to be so much less of a drama and delay than I ever could have expected.”

Helpful Report

Posted 3 years ago

“Car breakdown going to work at 5PM on a monday evening. I thought it was going to be a nightmare as I've never had to use breakdown service before. Scared incase they wanted info like insurance policy number etc. However, the lady on the other end of the phone couldn't be anymore helpful. 2 or 3 questions and that was it she informed me that someone will contact me within 90mins. As a result, whilst I was calling work, and partner about breakdown. The man arrived to take me home. He was very friendly, approachable, considerate, understanding, reassuring and knowledgeable re issue with car. Whilst getting towed home, he called me on bluetooth to ask if I was ok and if I had any questions. I was towed for about 25miles mostly on motorway for which at the beginning I wasnt looking forward to it. However, I quickly got confident as he took his time and it all went like clock work. Lastly, I can only say, thankyou for delivering an excellent service to me. Much appreciated.”

Helpful Report

Posted 3 years ago

“This service is great . I contacted ONECALL breakdown service as my car broke down @ work , the rest of the call was done online to book a recovery vehicle it was very easy & the guy was with me in less than one hour . Really great service thankyou .”

Helpful Report

Posted 3 years ago

One Call Rescue is rated 4.6 based on 1,923 reviews