Onecom Reviews

Name: Onecom
Rating: 3.93

3.9 Rating 383 Reviews

74 %

of reviewers recommend Onecom

Company Reviews

Questions

Metrics

3.9

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Write Your review

Tell us how Onecom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has missold me a second vox licence. digital lines. forcing me to pay for two of the same product which one of their team told me i needed.... since being unhappy with their service i have tried to get cancelation fees to which i have been told i did not need two vox lines??? the story has now changed telling me i agreed to it in the contracts so therefore i have to pay for them both. disgusting con artists they dazzle you with amazing prices at first.... then when u question additonal costs that u didnt know u could've opted out of they tell u to refer back to the contract u signed. absolutely disgusting... i will be taking this to the onboardmen as these crooks will upsell u and drop u init without any assistance no gestures of goodwill... NOTHING! these companies are the reason smaller companies fold... do not use them.”

Helpful Report

Posted 1 year ago

“We are a small charity. We were cold called by a Onecom salesman who promised to provide mobile phone service for us for less than the £15 per month we were already paying our provider at that time. We have the recording of the conversations with their two salesmen in which they told us no less than 7 times that we would pay less if we transferred to them. Unfortunately, they were telling barefaced LIES and when the first bills for their service arrived we discovered our 36 month contract was not going to cost less than we were paying at the time but 8 times MORE. Onecom do not deny their salesman lied to me but refuse to cancel the contract unless we pay them £6000. Please, please do not answer calls from these people - you will regret it if you do.”

Helpful Report

Posted 1 year ago

“All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is £10500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying £75 for each of these “Free” add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!”

Helpful Report

Posted 1 year ago

“Have not been able to make or receive phone calls for a month. Contacted onecom several times and still not working. Anyone considering changing to them should think very carefully about this.”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“A very devious, corrupt company who take joy in miss-selling customers. Be very careful checking your contract with OneCom, I verbally signed up to an £18 a month contract (cheaper than my previous deal). After a month my first bill arrived at nearly £200 !!! I called to cancel and was quoted a fee of about £5000+ to get out of my contract as there was no cooling off period. After 2 months the telecoms governing body CISAS instructed OneCom to cancel my contract, refund me and send me a letter of apology. Google the words OneCom and SCAM or FRAUD and get a true picture of this company. My advice would be run for the hills and don't even entertain a conversation with them or it'll cost you x10 what you're expecting.”

Helpful Report

Posted 1 year ago

“DO NOT BOTHER with this company, its the worst company ive ever dealt with in my life, they are seriously rude,there has been so many things that have gone wrong i dont know where to start, the biggest issue being they offer cashback but then keep your money!!! u get all this jargon about consumer rights etc and its just all BS,no one will do anything and they expect u to be out of pocket for years while they decide to resolve disputes, i am never ever going for cashback on anything again, i even had a guy put the phone down on me and say he didnt want to talk to me! if your foreign you will have problems here (know what i mean)”

Helpful Report

Posted 2 years ago

“Avoid this company!! After polluting me for months to come onboard and move from my current company to them . My termination fee was £8.5k which they said they’d pay ( Alex Naunton!) they paid £6.1 and left me with the remaining to pay.”

Helpful Report

Posted 2 years ago

“Avoid like the plague!!! They use misleading sales tactics to sell phone contracts without a cooling off period. They mis represent the cost and discounts, they don't tell you the discounts do not last the full contract length and they don't state the full monthly figure inc VAT on the contract that they hard sell you over the phone. You end up paying way more than stated. Terrible, unscrupulous company, please avoid ONECOM !!! I am waiting on a deadlock letter so I can take it to CISAS, I wish I had seen the reviews prior to answering the call!”

Helpful Report

Posted 2 years ago

“Never heard of them until I received a dubious email from them with a load of links. Looked up their website which mentions integrity and monthly checks for cyber security and GDPR. Rang to ask them what it was about, tried telling me I was Vodaphone cusotmer, then told me they didnt have my email address on file so they dont know what it is and are not interested to investigate further. Bloody great for an IT security conscious firm. Onecom Welcome to the OneCloud, xxxx. Below are your account details. Please change your password after logging in. Customer name: xxxxxxxxx Email address: xxxxxxxxxx Password: $Tvv_15M Please click the link below to verify your email address: Verify If the button above doesn't work, paste this into your browser: https://portal.onecom.co.uk/account/confirm-email?c=Nx2nXdJF5%2f14i5GeUPvpij79lTD04RugKXzO7P%2fdYHp1m7W538yKkEwnsvPvnOFheh9WDPOSJs1N%2bTlJLl5bLqquww%2bg6I%2fc3W1pl%2fFDqBw%3d Terms of use: By signing in to your OneCloud account you agree to the terms of use detailed in the User Terms and the Customer Agreement. The Onecom Team Go to the OneCloud”

Helpful Report

Posted 2 years ago

“This is from a Norwegian customer. After 3 days of waiting for the technician where I had been promised by your customer service to be visited later the same day. I gave up after following up my case for 2 days now and I am still waiting. It is a simple finer optic terminal which has to be replaced.”

Helpful Report

Posted 2 years ago

“Awful customer service. They owe us ~£240 and are refusing to acknowledge or address the issue. This has been ongoing since November. Avoid at all costs. The deals / discounts are not worth the hassle at the end of the contract.”

Helpful Report

Posted 2 years ago

“Having been with onecom for many years when renewing my account over a month in advance of its expiry date I requested that a second phone linked to my account was not renewed as it belonged to my daughter who is leaving for Australia in a few months. They agreed and I renewed my phone only to be continually billed for hers. After recancelling it I had to pay extra to get rid of the extra bill. When I tried to talk to them they responded by cutting off my phone until I paid the ransom. Bunch of Rio off merchants, don't use them, I am getting out of their clutches as soon as possible.”

Helpful Report

Posted 2 years ago

“STAY THE HELL AWAY FROM THESE PEOPLE We are a scaffolding company based in Iver i got a call 2 or 3 times last year that an engineer is waiting at our yard when I am the director and I am the only one authorised to place orders if we wanted anything or not. Our yard than it was far to small so we were thinking of moving from there so no way we were going to install a broadband I didn't even know these crooks existed in the first place. They wanted to charge us for their attendance. Long story short I got another phone call today since some time has passed the man called himself Max presentet himself as being from BT reach and not Onecom. Did not agree to anything until I thought I would see the reviews and I was amazed how these people do business when every 10 worse reviews one is good. DO NOT TRUST THEM STAY THE HELL AWAY FROM THIS UNSCRUPULOUS CROOCKS. Hope my review will stop people falling in to their spider net called ONECOM. You will be forever sorry. Thank you”

Helpful Report

Posted 2 years ago

“I was cold called by onecom a month ago. I usually never answer sales calls, but this came from a local number and the man on the phone inferred he was from EE looking to upgrade my tariff. They promised me £15 pound a month for unlimited data and an entertainment package. Sounds great! What isn't CLEARLY stated is that this is a middle man company who partially reimburses you for the cost of a contract with Vodaphone. And £15 is the price BEFORE vat ON THE FULL CONTRACT. Which means I'm actually paying £40 a month! I would've never agreed to this had they been clear about costs. Also I distinctly remember the guy on the phone saying you're tied in for 18 months - looked at my contract and it's 36??? What actually happens after 18 months is that I will have to pay the full contract price at over £100!! I cannot afford this. Looking at my bill from Vodaphone I'm being charged for 2 numbers. This is because the salesman said he could include a WiFi dongle. I thought this would just be using my existing number, but no, I'm now being charged for 2 numbers. Again this was not stated. And because they call it a business contract (I have a tiny limited company that makes me a part time wage) I have practically no consumer rights. Appalling.”

Helpful Report

Posted 2 years ago

“Warning to all - Avoid 'OneCom' at all costs (a 'middle man' mobile network provider). I got a very long cold call from OneCom. They talked me into changing networks and to a business tariff on my mobile (I didn't know B2B consumer laws do not offer the same rights as a private buyer) Follow this link for more info on B2B contracts:- https://reducer.co.uk/blog/understanding-business-to-business-contracts I did sign up for the mobile tariff they offered me after over 30 mins of hard sell but changed my mind 3 days later and tried to cancel (within the 14 day cool off period!) I have been told there is no 14 day cooling off period for business customers! So I am pretty much stuck with this bad contract for at least 2 years if not longer. The Deal: OneCom offer you an expensive phone tariff (i.e. £44.81/per month/ sim only) then give you a monthly discount of £35 making the total plan £9.81 (sounds good!). This was the price I was quoted (I missed they said it was ex VAT !). Ex VAT – Not Plus VAT which is more understandable terminology! What they don't tell you is you pay VAT on the full amount (£44.81 + VAT = £53.77) not the quoted plan cost of £9.81. So my actual monthly cost will be £18.77 (+ £8.96 VAT on the £44.81). This is never made clear, double the amount I was quoted. The contract is with OneCom for 2 years with a tariff review at 18 months. The discount is only for 17 months. So if you don't call for the tariff review the price bounces up to the full expensive price for the remaining 6 months of the contract. If you DO call them for a tariff review you can negotiate a new tariff BUT essentially you may be signing up to another 2 years! Please:- do not use this company do your homework before signing up to a new contract (especially business customers) always look at the One Star reviews on review sites. OneCom have lots of disturbing one star reviews on Trust Pilot https://uk.trustpilot.com/review/www.onecom.co.uk?stars=1 I can't tell you how very stupid and annoyed I feel with myself right now. I have now recieved a deadlock letter from OneCom to take this matter to Ofcom/ CISAS. One Com use CISAS instead of Ofcom you can call them on 02075202814 to lodge you complaint.”

Helpful Report

Posted 2 years ago

“I realy wish i had read the reviews before signing with this company -”

Helpful Report

Posted 2 years ago

“Ollie from Onecom has been very special… Ollie from Onecom has been very special to our company. She fulfilled all our requests/ queries and problem on time even under pressure. We are very satisfied with the service from onecom.”

Helpful Report

Posted 2 years ago

“Poor customer service I upgraded my phone and broadband to voip and on the day of switch over onecom cut off my phone and left me without phone so as a business customer I was losing business. When reported staff were not interested and were rude and we were told its not there problem and followed by putting the phone down.”

Helpful Report

Posted 2 years ago

“After dealing with company for a business deal back in June2021 I still don't have the phone line internet as was offered. I also obtained two personal mobiles that took more than two weeks and several phone calls to sort out with numerous problems along the way including the lack of communication between departments, leading to different information every time contact was eventually made. The last straw was when four SIM cards were sent for two phones and two tablets with no information about which cards where for which product causing confusion with setting up phones one of which was for my grandson. I am still waiting for the internet router and have already had a BT engineer arrive to install the necessary for a system we do not have!!!!!! I will not be recommending Onecom to anyone in the future and now six months later still do not have the promised fibre internet deal that I have been told was cancelled by a previous account manager who had left the company. Now I'm told that we cannot have fibre where we are located. What a complete farce the whole process has been.To add insult £222 has been taken from my personal bank account!!!!!! For what I have no idea. What a shambles of a service.”

Helpful Report

Posted 2 years ago

Onecom is rated 3.9 based on 383 reviews