Onecom Reviews

3.9 Rating 383 Reviews

74 %

of reviewers recommend Onecom

Company Reviews

Questions

Metrics

3.9

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Popular Questions:

Delivery

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Customer Service

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How quickly does Onecom resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 74% of reviewers feedback is Onecom resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

55.00%

Industry Average

“ Avoid,!!!!! customer service... Non existent Missold.. Definitely Charged us £156 for no service ptovided No line fitted by open reach!!!! No router!!! After being in business for 20 yrs, I have never seen another business with so many bad reviews I( fact I would say the good reviews they wrote the selves) Sez it all They Will be hearing from OFCOM /CISAS SCUMBAGS ”

- Carl

“ since being unhappy with their service i have tried to get cancelation fees to which i have been told i did not need two vox lines??? the story has now changed telling me i agreed to it in the contracts so therefore i have to pay for them both. ”

- Hayden Anthony

“ We were cold called by a Onecom salesman who promised to provide mobile phone service for us for less than the £15 per month we were already paying our provider at that time. ”

- Edward

Onecom Reviews

Customer Service - Average