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On the Beach Reviews

3.4 Rating 1,232 Reviews
62 %
of reviewers recommend On the Beach
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On the Beach 1 star review on 5th November 2024
Jon Hopson
On the Beach 1 star review on 25th September 2024
Mark
On the Beach 1 star review on 6th June 2024
Mr G
On the Beach 1 star review on 18th May 2024
Terry
On the Beach 1 star review on 11th March 2024
Fck Onbech Company
On the Beach 1 star review on 22nd February 2024
Anonymous
On the Beach 1 star review on 22nd February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
I've booked a holiday via onthebeach back in February, 2 months within the timeframe set in April to get access to the vip lounge. They cancelled that booking in June, so I had to re book my holiday then. We'll, since this is outside the timeframe for the free lounge access, I am denied to have my voucher! I choose otb twice amongst all the holiday websites, and this is the treatment I got. I am gutted, I will never book with them in the future.
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Posted 2 years ago
We booked a family holiday to Spain (family of 5) arrived at our hotel to find that on the beach had booked the accommodation 10 days prior to our booking. When we arrived the hotel told us that they had contacted ‘On The Beach’ to tell them that we were a ‘no show’ but they failed to acknowledge the issue. After hours on the phone, (having been up since 2am, we were backed in a corner and offered 2 grotty alternatives (self catering) and one, bed and breakfast option. After saying that we weren’t happy they said that we needed to take one of the options or we wouldn’t have any accommodation (at this point it was 9pm local time and 8 hours of waiting). We took the option of bed and breakfast. This caused a mass of issues as we had booked self catering and planned cooking our meals to coincide with our children’s routines. We had to pay an extra €450 to go all inclusive, as we no longer had the option of cooking for ourselves, and eating in and around the area would have cost excessively more. On The Beach said they had done all they could and that we should be grateful they found us and alternative accommodation, however, we had wasted 2 days of our holiday sorting out the mess they created. We did make the most of our remaining 5 days, but having highlighted during all initial commotion that the transfer was booked from our original hotel and this needed to be changed, On The Beach strike again, having confirmed with the shuttle company (via the hotel) that we were being picked up at 09:25 we waited again and lo and behold, they went to the wrong hotel (nearly an hour away in rush hour traffic) therefore, we had to get the train to the airport having paid nearly €200 for the transfers. The staff are rude and never once offered a sincere apology or emphasised with our situation, just repeating that they had done all they could, or we had to wait to find out what the hotel had said (even though we spoke to the hotel manager and knew there were no self catering apartments on site). I would strongly consider using someone / anyone else, if you’re looking for a relaxing stress free holiday that doesn’t cost more in the long run.
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Posted 2 years ago
Worst holiday company ever. - hotel booked closed and found out myself. On The Beach refused to do anything about it until approximately a week before. Very stressful. - wrong names on paperwork - overcharged for direct debits - cost £75 when I called the phone number - travel insurance not included for all passengers when paid for - accidentally ‘cancelled’ my holiday. On the phone wait lines for 3 hours to try and sort. - Customer service haven’t responded to my complaint. - all of the above massively affected my mental health leading up to this ‘holiday.’ - they’ve opted out of ‘resolver’ ombudsman complaint services and ABTA protection. Worst company ever. Don’t book. (I communicated via live chat, email and telephone but you can only tick one)
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Posted 2 years ago
Love on the Beach! Easy to book and prices always competitive. Customer service easy to work with and amends to bookings done seamlessly. Holiday was amazing and all elements in place including the private taxi transfer - which we were worried about having booked as an add on but all went fine!
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Posted 2 years ago
Easy to book on a wide range of holidays and resorts. Was impressed when my 2021 holiday had to be cancelled due to covid, my full money was refunded within 2 weeks. Just returned from this years holiday in SIDE Turkey great location, great hotel, great holiday.
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Posted 2 years ago
One click booking for everything. Good price, slightly cheaper than booking all the elements individually, which was slightly surprising. I would have no hesitation in booking with OTB again, well, I've done it twice this year so far and each time everything has gone smoothly, without any mishaps whatsoever.
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Posted 2 years ago
Hassle free from booking right through to the holiday. Flight- no delays either way enjoyed the free lounge. Private taxi transfer - excellent on time both ways. Hotel -and room brilliant. Saved quite a bit of money on this booking compared to other providers. First time we have used On the Beach, will not be the last.
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Posted 2 years ago
On the Beach Very Good. Hotel Dirty, Staff very helpful, Would I stay again at Hotel No.
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Posted 2 years ago
this is the second time i have used on the beach and had no problems. our holiday went very smooth and had no issues. would use on the beach again.
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Posted 2 years ago
taxi shuttle. was a rip off. arrived at our hotel 3hrs late. and never picked up up on return. emailed them 6 times about my refund. no reply.
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Posted 2 years ago
We have used On The Beach on numerous occasions, And as always everything from start to finish has been excellent, ie great price, good destinations and of course the little extras, fast track vip lounge and free covid tests, we defo will use On The Beach for future Holidays
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Posted 2 years ago
MYB11267483B Overall the holiday was great. However, for the return journey home I had booked a private airport transfer through OnTheBeach. I even got confirmation the day before our return date (from Holiday Taxis/Golden Sea travel) via a text on my mobile that we would be picked up at 11:05am on the day. On the day of return we waited in the lobby for over an hour and the airport transfer did not show. During the wait the hotel reception/lobby staff and I made several attempt to phone the number we were given and it always showed busy. I even tried texting the company and all I got back in the reply was 'Let me check' and nothing after that. In the end I had to pay 80 Euros for another taxi to get us to the Antalya airport. The journey to the airport was stressful due to Saturday traffic and we barely made it to the airport in time. In the mad panic on arrival at the airport I forgot to get a receipt of the taxi driver and now OnTheBeach are being difficult in refunding the 80 Euros. I am prepared to forego the 80 Euros but I feel OnTheBeach should refund me half the cost (£78.66) of what I paid for the airport transfers. Despite emailing OnTheBeach customer services twice I have as yet not had a proper reply back. As yet we have had no contact from either OnTheBeach or Holiday Taxis as to why the airport transfer did not show up on the day. Extremely poor customer care. OnTheBeach \ Holiday Taxis- Poor show and customer services . :-(
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Posted 2 years ago
As always an easy and cost effective way to book a holiday, just what you need there is enough stress in the world at the moment.
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Posted 2 years ago
good choice of hols great prices easy to book all transfers on time the fast track through sercurity was great will be booking again with on the beach
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Posted 2 years ago
Excellent service and prices, superb selection of accommodation and destinations. Would definitely recommend
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Posted 2 years ago
I didn't know whether my online order had gone through so I called customer services. The lady identified that my order hadn't gone through but booked the holiday for me there and then. Very helpful. This is the third time booking with On the Beach.
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Posted 2 years ago
I was diagnosed unfit to travel on the day of the scheduled departure. I was unable to reach a person to speak to as the estimated wait time on the phone was over 2 hours, 1.5 hours before the time the office was to close. The cancel holiday button did not work on the website. I work as a programmer and still cannot work out how I got the cancel button to work. Note that this On the Beach book flights with Ryanair. Ryanair do not appear to like third parties booking flights with them. So, customer service: I cannot comment as I didn't receive any. Price: Probably ok for the holiday.
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Posted 2 years ago
Customer service non-existent after initial booking ... In fact, they closed their phone lines down completely. Cancelled booking and then re-booked same holiday with travel Republic afterwards and at a cheaper price.
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Posted 2 years ago
Customer communication, feedback and certainly price. The only downfall is the flight, which was with Ryanair, though that is totally out of the control of the OTB team. Excellent holiday after being couped up for a few years by the government and the various lockdowns. Description of the hotel, the destination, everything lived up to expectations.
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Posted 2 years ago
Customer service Zero Would give minus stars if available. Obviously OTB have major issues so many complaints
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Posted 2 years ago
On the Beach is rated 3.4 based on 1,232 reviews