“AVOID Appalling customer service, website unusable to get boarding passes so got charged £110.00 at the airport to board and we were not the only ones, there was baggage issue so we had to book another bag at the airport. On the return home we could not access the website due to website issues, we again were not the only ones, On The Beach team advised us we needed to book another bag on the way home, their info was wrong..., but they don't care !!! So we had paid for 2 bags out and got told to buy another on the way home so we paid £24 for a 3rd bag that was not needed all because of bad advice from On The Beach Team , we book 3 holidays a year and have never ad this issue, if you book with this appalling company be prepared for the holiday to cost way more, ours cost an extra £134.00 the lady next to me had paid an extra £250.00. The worst company ever”
“On the Beach.com just phoned me to let me know that the holiday that we booked and paid for in full was no longer available. The family are in bits.They are a 3rd party booking agent who sell holidays that they don't actually have. Once you've paid your fee, behind the scenes they then try and book it for you and if they fail (and they often do) you get your holiday cancelled. What a horrible set of people.”
“Unacceptable behaviour by On The Beach who have kept the refund from the hotel but not passed back to me after I left the hotel as was a disgrace.
Calls recorded and when I asked for the taxi refund to go to another hotel have been blanked.
Shall have no alternative but to take the matter to ABTA and Small Claims Court.
Shall NEVER use this company again.
Utter disgrace as they are quids in as they got the refund from the hotel.”
“Stay away, people!
We've booked a holiday way in advance, and we had to cancel for work related reasons. Still, we had to pay hundreds of pounds unused airport transfers, even if we've cancelled 6 months in advance!!
Disgusting company - taking advantage of any situation!”
“I've used this website for booking almost all my holidays and always everything was excellent. Never had any problem with hotel or transfer. However one star less because if wanted to contact customer service before holiday there is only helpline and waiting time is really long. As this is online company there should be option for online chat or/and clear information about customer service email address.”
“I have used on the beach many times previously, but we weren’t happy with the holiday we have just returned from......I have written to them with no response at all, nor a retuned phone call as promised while we were abroad. Very poor customer service”
“Easy enough to book a holiday on the website, but a few weeks later when I tried to reserve seat numbers for the flights they wanted £80. I eventually managed to book the seats directly with the airline for around £30.”
“Very easy to navigate and use website.
Very good and affordable deposit scheme.
Great online account with a break down of each aspect of the holiday and easy to make and request changes if needed as well as easy to make payments.”
“Beware everyone that books through On the Beach. They are registered with ABTA, however when you get miss sold a holiday through false advertising, you get no response from these cowboys. And to top it off they then use a third party to supply your apartment. The trouble then comes when you find out the third party is not even covered by ABTA regulations. A total con and an absolute disgrace these people can get away from their responsibilities. Check all paperwork and ensure you are fully covered. Don't waste your hard earned cash on these incompetent fraudsters.”
“Started off great but as time went bye they failed to comunicate. Seemed once they got the full payment they didnt want to know. Family was left stranded in resort after failing to be picked up by transfer operator and had to take taxi at our cost. Transfer company wont reply and last email to On the beach was read and closed without any reply from them. Disgraceful attitude, rubbish customer service and they should be inverstigated.”
“If there was a very very poor rating it would be to good for this awful company. I am owed over £450 for a holiday THEY cancelled in November 2015. They originally advised 28 days but 3 months later still no money back and claiming it will be another 28 days minimum. They will take no responsibility what so ever and are blaming Easyjet for the problem saying they have not refunded them so they will not refund me !! Does this not tell you something about the company and maybe its financial status, do you really want to entrust your money to a company like this. Terrible company should never be trading.
Avoid at all costs.”
