Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,349 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jack Bishop barely response to my email, I uplaoded all the documents more than half a months ago, but still, nothing happened. I emailed him, but he just doesn't reply to my emails and doesn't answer my questions. Superbad experience. I thought opendoor experience will be great, so I did not ask other agent and lenders, but for now, I think I have to switch to others.”

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Posted 3 years ago

Thank you so much for bringing this to our attention, Ray. We are really sorry to hear that your experience with us didn’t reach your expectations and we want to investigate this situation to make sure that it will not happen again. Could you please send us more information at contact@opendoor.com, so we can investigate further? We deeply apologize again for the inconvenience caused!

Posted 3 years ago

“Whatever you do...make sure your house is completely off the market before you engage with them. Trying to do both in parallel is too confusing for them. I received an offer viewing me as an Agent instead of the homeowner. Not only did they assign me to an “Experience Partner” that only “talked to Agents”, but I was told to take my house off of the market in order to talk about the offer with my original Experience Partner that performed virtual walkthrough. After paying to do so and jumping through various hoops, I was informed that my offer had expired and the new offer (made to me as the owner instead of agent) would not only have higher service fees (which I was fine with and understood), but would also be $30k less. The offer had expired literally the night before, and they would not honor this the following day after making me jump through hoops to take my listing down. What a nightmare and a waste of life. Best of luck!”

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Posted 3 years ago

Matthew, we value your feedback and take it seriously. We want to look into this further and we kindly ask you to help us improve our services by sending an email with the situation you have encountered at contact@opendoor.com. We deeply apologize for any inconvenience caused and we assure you that we will utilize your feedback to further evaluate and develop.

Posted 3 years ago

“Very untrustworthy, one of their inspectors broke into my home without my consent for an inspection that was supposed to take place on the exterior. I only found out because I viewed my cameras, and he admitted after I confronted him. I would not sell my home with this company, as they are not trustworthy, rude, and don't know what they are doing. The offer kept being delayed, and I had to cancel because they were dragging their feet in working with me.”

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Posted 3 years ago

“They began with a high offer, hid fees, had us paying their closing costs on top of it plus their taxes on top of their 5.5% service fee, then did a "walkthrough" of about 60 seconds, listed "repairs" to bring our 540,000 home to 440,000. When asked why a fully updated home of a custom home builder with new everything from Stainmaster carpets to fresh neutral outside paint to new pool and heaters needed tens of thousands in repairs, they refused to disclose them, stating they begin with their highest offer. This is in direct contradiction to their marketing materials which states walk-throughs increase offers. When asked to disclose, they said Opendoor wasn't likely for me. Of course it isn't when you lose $100,000 from appraisal and $68,000 from the best cash offer from a local investor. It was laughable at best. Costing 20% of value is for morons. Even if we had a mortgage instead of outright ownership, only fools would take this route. Or someone who die in a few months I suppose.”

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Posted 3 years ago

“Beware if buying a home from Opendoor to make sure you get everything in writing. Especially if they are offering incentives or discounts. It was a choir to say the least to get the purchase completed to my satisfaction.”

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Posted 3 years ago

“Open door is not a good company”

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Posted 3 years ago

“The final offer from Opendoor was about $73,000 lower than their preliminary offer. They ended up offering less than what I paid for the house several years ago, and I have put in over $20,000 in remodeling since buying the property. Their only explanation for the massive change in sales price was that the comps they used for the preliminary offer were not very good comps so they re-ran the comps and came up with a "more accurate" assessment of the home value. Their final offer price was about $78,000 lower that the Zillow Zestimate for my home and about $85,000 lower than what local real estate agents suggested my home was worth. They were definitely a waste of time for me.”

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Posted 3 years ago

“Did the whole zoom showing and was told I would hear back from the realtor 3-5 days, 14 days now after 2 emails asking for an update and nothing.”

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Posted 3 years ago

“They will not fix any repairs. Gave $ 500 credit on a $3000 repair bill.”

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Posted 3 years ago

“In may I had a offer from these people and they said needed 600 in repairs. I turned they offer down because fees and home didn't need no repairs. This week they made another offer and came back with 1400 in repairs. When I told them home didn't need repairs they came back and ask for receipts for the repairs. When I asked the to see what repairs they r claiming then today they come back with a lower offer and with no fees on nothing. I called them out on this and still asked for the list of repairs they claiming. .this is call bait and switch”

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Posted 3 years ago

“we tried to buy a house from opendoor they would not give us the HOA stipulations till we made an offer on the house they were selling the house way above what the house was even worth and it needed up dating and the whole yard had to be replaced because it was dangerous they refused our offer and would not give us hoas , my husband is a vet and we told them we really wanted to work it out but they want almost 450000 for a home that was never updated we didnt know if anything worked in the house and it had been on the market over a month my realtor worked really hard to just get info and they were very difficult to work with.. we also have dogs for ptsd for him and they wanted to pay escrow and have it inspected before they would give us an answer.. we are in a market where we pushed our limit to get the home but they would not back down..sorry they treated us like a number and not an interested customer..”

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Posted 3 years ago

“Reading through these reviews I have to wonder if these are legit reviews! This is the absolute worst company we have ever dealt. Trying to buy a house through these people for last 3 weeks. Our closing is today by open door contract we signed. We are living in a hotel because these people can’t get their acts together. They accepted our offer with stipulation we closed in 21 days. So we are literally jumped through hoops to finish the sell of our house in Colorado for these people. So they have essentially left us homeless now, with no home! Veterans beware do not use this company! Will never use or recommend this company. Our Florida realtor has literally contacted the CEO of Open Door to rectify this issue. Still no communication”

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Posted 3 years ago

“What a joke... wasted my time sending pics and videos, had me waiting for weeks and then said they were not interested. Even left some gimmick lock at the door...”

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Posted 3 years ago

“I sold my condo to Opendoor. The closing date was 06/01/2021. After signing the closing document on 05/28/2021, we expected to receive $280522.42 that is the DUE-TO-SELLER amount shown on the closing statement. They called me on 06/02/2021 and told me that they made a mistake on one of their documents and asked me to sign an addendum. This addendum states to void $5000 credit to the sellers. They assured me that it was just for documentation purposes and nothing would change. I thought it was weird at first, but they told me that signing the addendum wont change anything. I trusted Opendoor. So I signed the document. They sent me $276721.09 on 06/03/2021. I was puzzled why there was $3801.33 short. They told me the reason was I signed the addendum. I was shocked! Even though it is not a lot of money, how can Opendoor just lie to their customers who are willing to try a new way to sell their property to them? I dont know how much $3801.33 means to this publicly traded corporation, but it means a lot to me. It means a lot to me, not only because I lost $3801.33, but also because I took their words for it and the Opendoor failed my trust. If anyone plans to sell your property to Opendoor, please be aware of how they practice their business. I am not going to disclose their employees' names here. If anyone wants to verify my comments, I will provide more details.”

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Posted 3 years ago

“Absolutely worst company to go through! Will NEVER do it again. I do not recommend”

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Posted 3 years ago

Thanks for letting us know about this. This is not the experience we strive to deliver at Opendoor. Please reach out at support@opendoor.com so we can look into this matter!

Posted 3 years ago

“Opendoor buys very low and turns around and sells very high without making repairs the penalized the previous owner for. They could careless about the everyday consumer.”

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Posted 3 years ago

Thanks for letting us know about this. This is not the experience we strive to deliver at Opendoor. Please reach out at support@opendoor.com so we can look into this matter!

Posted 3 years ago

“I recently had an offer I had to cancel because I was going to back out of the market because I kept getting out did. My agent finally found me a house I'm under contract I went back to opendoor to get an offer. I need what equity and getting out of this house to process my loan and it is taking over week with no expected date to get me my final offer, now i amhave to go with to different companies like offer pad and Marks Spain to get offers and do more walk through while packing and working 65 hour weeks. I chose opendoor for the speed and convenience however this doesn't not seem to be them any more. if you are looking for a quick turn around on an offer, offerpad gives your final offer in 24 hours. since we signed on a 4week closing I simply can't wait for opendoor to come back with an offer and possibly lose the house. the seller needs this set date and I've been outbid to many times to let go.”

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Posted 3 years ago

Thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 3 years ago

“They are a sham company. They want to buy for pennies on the dollar.DO NOT DEAL WITH THEM.”

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Posted 3 years ago

Maurice, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 3 years ago

“Awful customer service, everyone seems incompetent and ill equipped to answer questions.”

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Posted 3 years ago

Hi, sorry to hear that this was your experience with us. We always strive to provide a stress-free, positive experience with Opendoor, but if we've fallen short, we want to look into it. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 3 years ago

“Bought a house where they were the seller... completely unfriendly and impersonal experience and they were not negotiating in good faith. Getting a repair credit was like pulling teeth. Then, when the house didn't appraise they TOOK AWAY the repair credit and came back with a smaller price concession. When we countered they came back with a HIGHER before. price than before. Opendoor doesn't care about doing business with integrity, they only care about flipping homes for maximum profit, not taking care of the property or any damage inside it. I will NEVER do business or recommend them to anyone ever.”

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Posted 3 years ago

We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 3 years ago

Opendoor is rated 4.4 based on 3,349 reviews