Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

“Opendoor sucked me in with the promise of an easy process--they'd buy my house (albeit at a lower amount than if I took the time to get it with a realtor, but this would be easier) and I would buy a house that we viewed with Opendoor. Everything was a go until 2 days later when SUDDENLY Opendoor would not buy my house (2 days earlier, they would?!), which I have put a lot of money into in order to sell so it's not like it's a junk property, and the possibility of an assumption of the seller's loan was unknown (somehow agents wouldn't give info to the Opendoor people?). If the assumption didn't work, I was prepared with a pre-qual letter from the bank for which I work. I work in the mortgage loan industry and know how the loan process works in my area--well versed in it. When I wanted certain things in my offer, I was told that they would not work. I was told 5 due diligence days was typical. That's not even enough time to get an inspector out, let alone get a report from one. A realtor is supposed to present my terms to the seller, not tell me they won't work. It's not his decision to make. It's not Opendoor who is selling the house--it is the seller who is a private individual. I was prepared for the seller possibly telling me that my offer was too low--that's what negotiation is supposed to be for. I was NOT prepared for the realtor to not even give the seller a choice. Many consumer protection issues here, and since I work in loan compliance, I'm going to hit up the CFPB about this. Consumers need to be aware of the shadiness of this business model and how it is implemented.”

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Posted 1 year ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 1 year ago

“Had Open Door come out to a property we own. They came out and took some pictures that took about 10 minutes and gave us a low ball offer… next day got an offer for $50,000 more then what was offered to us.”

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Posted 1 year ago

Your feedback is valuable, thank you for sharing with us. Please contact us at support@opendoor.com with your name, property address, and the details of your experience so we can investigate the issue further.

Posted 1 year ago

“Opendoor SUCKS. They quoted my wife and I an offer at $240k and gave my Real Estate agent an offer of $247k to lock in. Then they came to look at the house and only looked at the outside. They didn't go in the house at all. Then they told us they would offer $199k which is below what we owe on the house. They will give you an offer and then subtract repairs they THINK need to be made. You will actually be paying for repairs, not them. My guess is that most their reviews are from employees giving the company a 5 star rating. I could not find a way to write a google review on them.”

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Posted 1 year ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to support@opendoor.com?

Posted 1 year ago

“They attempted to remove wall paper and the decided it was too much work. Therefore they painted over wall paper paste and wallpaper. Their response times to offers and changes were incredibly slow. Wouldn’t recommend working with them even if you loved the house (as a buyer) because they probably covered something up in the goal of selling for a profit.”

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Posted 1 year ago

Feedback like this is truly impactful and allows us to deliver world-class home buying and selling experiences. We would appreciate the opportunity to learn more. Feel free to reach out to us at resolution@opendoor.com with your name and property address. We look forward to hearing from you.

Posted 1 year ago

“My husband and I recently purchased our home through OpenDoor (September 2022). Even though we had an inspection and of course an appraisal (2 actually), they failed to tell us all of the plumbing/water damage and HVAC issues in the house. The prior owners smoked in the house, I found cigarette butts in the floor AC vents in the master bedroom and bathroom, showing that a true and correct inspection was NOT done. They DID tell us there was water damage on the floor in the garage - and that they had to fix it...the damage isn’t and was never on the floor, it’s on the ceiling, nothing was fixed. They decided to forgo telling us of the water damage underneath the kitchen sink cabinet which is causing the cabinetry to crumble, the sink itself leaks in so many places - above and believe the cabinet - that it just gets water everywhere when in use, one of the toilets is not even installed completely, the tile in our living room has began to bubble & break, clearly it was not installed properly. I emailed the company about these issues and they responded saying flat out that they would not speak to me, only to our realtor, which makes zero sense as the house is already in our names. I responded and asked why and they have yet to respond. DO NOT BUY OR SELL YOUR HOUSE THROUGH THIS COMPANY!!!”

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Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“This is an updated review. After I posted the last review, I was contacted by Opendoor, in which they asked me for my number. I gave it to them. They claimed they would look into the problem and give me a call back. I am still waiting on the call. So I am going to keep posting this review until I get a call back. Avoid Opendoor at all cost. They have the worst service imaginable. We moved into our home 2-3 months ago. And have since had considerable plumbing issues (to which they are responsible for). After having 5 separate plumbers come out, it was determined that the plumbing issues are a result of foundation repairs that were previously completed on the house. After reaching out to the foundation repair company, it was revealed that they had FAILED the plumbing test, and informed Opendoor, in order for them to repair the issue. This was not done. Opendoor swept it under the rug, lied on the documents they gave to us, and revealed that they had no knowledge of any plumbing issues. We have full intentions to take legal action if necessary, if Opendoor does not fix this. Now, they are ignoring any calls, and won't return any communication back to us. I completely regret using Opendoor and will never go back once this is resolved. IF this is resolved. Please do yourself a favor, if Opendoor shows up when you are buying a house, RUN.”

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Posted 1 year ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 1 year ago

“Avoid Opendoor at all cost. They have the worst service imaginable. We moved into our home 2-3 months ago. And have since had considerable plumbing issues (to which they are responsible for). After having 5 separate plumbers come out, it was determined that the plumbing issues are a result of foundation repairs that were previously completed on the house. After reaching out to the foundation repair company, it was revealed that they had FAILED the plumbing test, and informed Opendoor, in order for them to repair the issue. This was not done. Opendoor swept it under the rug, lied on the documents they gave to us, and revealed that they had no knowledge of any plumbing issues. We have full intentions to take legal action if necessary, if Opendoor does not fix this. Now, they are ignoring any calls, and won't return any communication back to us. I completely regret using Opendoor and will never go back once this is resolved. IF this is resolved. Please do yourself a favor, if Opendoor shows up when you are buying a house, RUN.”

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Posted 1 year ago

“Worst buying experience ever. Mostly with communication with Opendoor. Their selling agents are not transparent at all. I have an fha loan where the appraiser required Opendoor to address 3 issues before they can clear loan to close. 1- make sure heat works 2- make sure hot water works and 3- repair rotted front door frame. It’s now almost 3 weeks we’ve been waiting and NONE of these repairs are done yet. My realtor contacts them everyday with little to no response or with a new date of completion pushed back. My loan officer, loan processor and the closing attorney are all just waiting for Opendoor to take care of these things so we can get fha approved and close the loan. Julia Padgett is the Opendoor seller agent. We will most likely have to back out and start looking at the market again and waisted time and money.”

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Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“A property owned by Opendoor next door to me is currently being occupied by squatters and repeated requests to the company have yielded no results in rectifying this situation. As an elderly widow living alone, I am afraid to leave my house in the evening since I don't know the intentions of these unauthorized "neighbors."”

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Posted 1 year ago

Thank you for this candid feedback Karen, we appreciate it. If you could reach out to us at resolution@opendoor.com with your name, property address, and additional details, our team will look into this and get back to you as soon as we can. Thank you!

Posted 1 year ago

“We just bought a house they were selling and have found extensive termite damage that is costing us thousands to address because studs and support beams are crumbling like paper mache. We're having to gut and essentially rebuild nearly a third of the house on top of replacing the hot water heater that isn't up to code and the defective flooring (there is a bunch of weird padding under the laminate that's making it spongy and pop apart when walked on). When we were house hunting we drove 45 minutes to self tour a house and got there to discover they wouldn't let me in (we'd looked at 3 of their houses previously (over a period of weeks) with no issue, I'm guessing they blocked my access because I politely let them know that one of the houses had a back door that was essentially unlockable because the latch wasn't long enough to reach the door frame, the wind could blow it open).”

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Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“Such a disappointment! I had no idea of their fees and what they would charge for repairs! Absolutely, a hoax! I have met with realtors and other cash offer companies. I was initially impressed with the ease of getting an offer.....a virtual walk through and an outside assessment. Then the REAL offer came in. I work in home services, and I'm very well-versed in home repairs and updates. I will NEVER recommend this company!”

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Posted 2 years ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to support@opendoor.com?

Posted 1 year ago

“This company is the absolute WORST. After lowering their contracted offer by $70,000 one week before the close date (which was rejected), they then failed to cancel the transfer orders … resulting in our electricity, internet, water, and gas ALL being cut off over the course of the next 2 months … a total lack of integrity and competence … would highly recommend AGAINST ever using this company!!”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

“man because of you I always feel bad my mother does not even want me now”

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Posted 2 years ago

Jonathan, thanks for taking the time to share your feedback with us. Could you please email resolution@opendoor.com with your name, property address, and experience details? We will review and get back to you.

Posted 2 years ago

“Part of reason they low balled me was they said I need a new roof. It is relatively new and looks new. Waste of time. I would not recommend them.”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

“Today in Duarte CA, I try to view a home with the open-door app and the house did not have a key pad lock or a lock box. I called opendoor and they did not know if the house had a lock box. They gave me the number of the listing agent and they did not answer the phone. They have no idea how to sell a home in California. I am surprise they are still in business. This was the second home I try to see through open-door and couldn't get in.”

Helpful Report

Posted 2 years ago

Feedback like this is truly impactful and allows us to deliver world-class home buying and selling experiences. We would appreciate the opportunity to learn more. Feel free to reach out to us at resolution@opendoor.com with your name and property address. We look forward to hearing from you.

Posted 2 years ago

“I'm not happy with OpenDoor. I had already decided to go with them and understood they'd come in a bit lower and that I had to pay commission but it was worth it to me, especially that everyone had an amazingly easy time. The process went smooth until the walkthrough where we didn't even get the video portion because I was told the highest I'd get for the home was somewhere in the range and nothing more. This caught me off guard. Nothing else including all my upgrades, my oversized lot, pool, spa, desirable zip with only 3 comps on the market etc. None of it even came into consideration. Once I was told this and having the high come in at 2019 prices for a 20 year old home (I did the comps) I didn't bother with the walkthrough. EXTREMELY DISAPPOINTED. Using their range it's almost 110k off the most recent comps. INSANE.”

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Posted 2 years ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to support@opendoor.com?

Posted 2 years ago

“I bought a house in San tan valley Arizona from Open door they tried to put a Band-Aid on on it when we found out about the black mold black mold in the kitchen they extended the f****** I'm closing for a freaking extra month I wouldn't buy anything from open door until you have a thoroughly checked out they tried to band a s*** in the kitchen I mean f*** once I got the house and put my love on it it's nice but before you deal with Open door you make sure you got a thorough inspection and make sure your loan officer and your realtor all over them because they tried something and it backfired I would have never bought the f****** house I could have bought a house in my neighborhood where I live but I didn't feel like paying an extra six $700 a month Open door stay away from they're they're garbage they just buy houses they say it was 1,500 ft it wasn't it was 1150 which is fine with me but the way they handle things I wasn't too happy with them over I had too much time invested in it or I would have walked away and that's just how I feel they don't do s*** they just buy it they don't measure it they don't do nothing they just go by the records recorded”

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Posted 2 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 2 years ago

“They will send low ball offers, is better to sell it through a realtor that know your area.”

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Posted 2 years ago

Your feedback is valuable, thank you for sharing with us. Please contact us at support@opendoor.com with your name, property address, and the details of your experience so we can investigate the issue further.

Posted 2 years ago

“Recently bought open door house. They took their lock and stuck what ever lock they had on the door.I was told to get my own lock to match or cover the door paint on a $424000 house.”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

“Stay away from Open Door, They will Screw you in a Second, They Suck and care about Open Door only. It was such a Done Deal the Lock Box was sent to me and they said No since the market crashed, Do not trust anyone there, Especially Julio Fernandez, He does not know what he is doing, He cost me $25k Dollars, Stay away from Open Door”

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Posted 2 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 2 years ago

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