Openreach Reviews

1.7 Rating 236 Reviews

16 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	22.75 minutes

Popular Questions:

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How quickly does Openreach resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 48% of reviewers feedback is Openreach takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

82.76%

Industry Average

“ that is 110 days later than service was supposed to be on. ”

- Kevin brayshaw

“ My engineer, Peter Chard, called out to us this morning at 8.30 am - first class service, helpful and contacted me 3 times to keep me updated - cannot recommend his expertise enough. Thank you Nikki B ”

- Nikki B

“ I was very happy with the service I received. Amend was courteous, efficient, and very quick. He should have had his hi-viz jacket washed, though! ”

- Helen

Openreach Reviews

Customer Service - Good