Openreach Reviews

1.7 Rating 214 Reviews

17 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 214 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Avg Email Response Time	22.75 minutes

Popular Questions:

Delivery

How does Openreach deliver?

Customer Service

How can I contact Openreach? How quickly does Openreach resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Openreach.

Visit Website

How quickly does Openreach resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 51% of reviewers feedback is Openreach takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

84.00%

Industry Average

“ My engineer, Peter Chard, called out to us this morning at 8.30 am - first class service, helpful and contacted me 3 times to keep me updated - cannot recommend his expertise enough. Thank you Nikki B ”

- Nikki B

“ I was very happy with the service I received. Amend was courteous, efficient, and very quick. He should have had his hi-viz jacket washed, though! ”

- Helen

“ I had a phoneline cut through accidentally during plastering work. They came next day and fixed it in about forty minutes. The only thing I'd say was I didn't no they were arriving so I almost missed them as I was going out. Excellent service overall. ”

- Richard

Openreach Reviews

Customer Service - Good