Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely sneaky and dirty company. We booked a flight through them, paid the premium amount for no-fee changes and cancellations when done before 24 hours of the flight. We requested a change of date 36 hours in advance, got notified that it was underway, then they apparently called the next day very early from an unknown number. Of course no one answered since everyone was asleep. We got a no-reply email saying that they tried to contact us. No number to call back, no email to write back, no information about what they needed. Just a generic message. Then we call the airline as we had no news from Opodo, turns out they hadn't made the change and said that we now had to pay an outrageous fee. An Opodo call center in India with very aggressive and useless operators finally answered the call, said sorry, we didn't answer the phone so they didn't make the change. No information, no request to contact them, no nothing, and of course no refund. Scammers if there ever was one. Stay far away from Opodo.”

Helpful Report

Posted 10 months ago

“I would actually give 0 scam scam scam never book with Opodo it's a scam, I booked and they canceled my departure flight but charged me full price. SCAM”

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Posted 10 months ago

“This company is garbage, will steal your money.”

Helpful Report

Posted 10 months ago

“Keep away from these cowboys”

Helpful Report

Posted 10 months ago

“I was offered a free trial of Opodo Prime on first ever booking with Opodo as the only way to obtain the Opodo price. A months free trial. The next day they charged my card with an additional £69.99 and have refused to refund.”

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Posted 10 months ago

“ABSOLUTE JOKE. I HAVE BOOKED AND PAID WITH MY VISA. NEXT DAY THEY NOTIFY ME THAT MY RESERVATION WAS NOT CONFIRMED AND THEY ASSURED ME THAT I HAVEN'T BEEN CHARGED ANYTHING. AFTER FEW DAYS I WAS CHARGED IN FULL AND THEY REFUND ME BACK ONLY 30%. BY THE TIME THAT THE IT WAS NOT MY FAULT WHY I WAS CHARGED? AND WHY IS SO DIFFICULT TO SPEAK WITH SOMEONE THROUGH THEIR SITE? THEY GOT THE MONEY AND YOU CANT EVEN TALK TO THEM!!!! SCAMMERS!!!”

Helpful Report

Posted 10 months ago

“During the registration process, the price doubled for me, the support service is answered by a robot, the discounts that are displayed on the screen are not reflected in the payment and additionally they take a huge commission that you do not see in the bill, I do not recommend it, marketing is built on lies!”

Helpful Report

Posted 10 months ago

“Try to avoid buying tickets through this app. On 29 January I bought a ticket London - Amsterdam. Today (09.03.2024) I was charged 64.99 euro on my credit card,for OPODO PRIME ANNUAL BARCELONA ESP. Be aware! Search on Google ; Opodo Scam for more information about this scammers. Call your bank and block any payment requests from this scammers. I blocked my credit card,because it's possible that they charge you again.”

Helpful Report

Posted 10 months ago

“Worst travel company I ever dealt with. Messed up my flight details and then refused to refund my money and even worse they are making it as difficult as possible to leave their prime membership, which really is useless. Can’t understand how this company is being allowed to operate like this by regulators.”

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Posted 10 months ago

“Scam. Dark design signs you up for 80€ membership without real consent.”

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Posted 10 months ago

“they used my card details without my permission, they took 69,99 pounds, I will take them to court, I will not leave them alone. scammers. Send my message to the director oppodo I won’t leave him alone in court soon, I promise”

Helpful Report

Posted 10 months ago

“Dont sign up because the company is a trap. So they charge you for prime substription more than 75 euros and when it comes to refund they talk you into keeping your subscription and crediting you a voucher on your next flight. the strategy is deceptive and the company has bad service. So disappointing”

Helpful Report

Posted 10 months ago

“They took my money. Despite can elling ten days before the end of the trial period they took the money anyway. Then when the airline cancelled the flight I only got half my money back. DO NOT USE Opodo. Total scam!!!”

Helpful Report

Posted 10 months ago

“Terrible Experience with Opodo Prime Membership Dear Customers, I regret to share my disappointing experience with Opodo Prime membership and their abysmal customer service. Recently, I encountered a distressing situation where I was charged for Prime membership due to a fault in Opodo's system. Despite canceling my Prime membership on time, I was billed the full amount. Upon raising the issue, Opodo assured me of a full refund, attributing the error to a system glitch. However, it's been over a month since mid-February, and despite multiple communications, I am yet to receive the promised refund. Initially, Opodo refunded only 65 EUR, promising the remaining 20 EUR would be credited within seven days. Regrettably, this amount has still not been refunded. It's disheartening to witness Opodo's reluctance to refund a mere 20 EUR, which might seem insignificant to them but holds significant value to customers like me. It's concerning to imagine how many others might be affected by such deceptive practices. I urge potential customers to exercise caution when considering Opodo Prime membership. Their failure to honor refund commitments and tendency to withhold funds under the guise of system errors is unacceptable. My interactions with a Customer Agent named 'Arsalan' only compounded my frustration, as promises made regarding the refund were not upheld. In conclusion, I advise against engaging with Opodo Prime membership, as the risk of financial loss and poor customer service outweigh any potential benefits.”

Helpful Report

Posted 10 months ago

“I booked flights with you going and coming back , both in evening. Woke up in the day of our flight ( due to fly at 19.45) only to print boarding passes out and it’s says 12.00 midday. We were shocked as no one had warned us. Opodo was still saying 19.45. We were nearly late as found out at 8am when we got up. Same on return flights were at night 21.30 printed boarding passes off and it was 11.25 that morning. Il never use again it mucked our whole holiday up. Very stressful. Don’t ever use they are appalling.”

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Posted 10 months ago

“Nous avons réservé un vol aller-retour avec des suppléments de plus de 160€ pour changements de dates et remboursement, où il était précisé que tu pouvais faire tes changements jusqu’à 24h avant. Au moment nécessaire ils nous dénient les deux actions parce qu’ils disent qu’il fallait changer la date du vol de retour 24h avant notre vol d’aller MAIS CE N’ÉTAIT ÉCRIT NULLE PART ! Nous nous retrouvons coincés à la destination et à payer un autre billet et perdre le notre en ayant déjà payé une somme importante justement pour que cela n’arrive pas ! Je ne réserverai plus jamais via opodo et je ne vous le recommande pas du tout, faites directement avec la compagnie aérienne, comme ça pas de problèmes ni d’arnaques !!!”

Helpful Report

Posted 10 months ago

“Ultra bad customer service, hotline no answer after 10 min waiting, online useless chat bot which asked the same questions and no answer. Impossible to change flight departure destination online. They advertise with a refund for cancellation 80% if you get the prime super vip abonnement which is actually kidding people and nothing more. because they obviously lost the skills for professional customer service. The 80% refunds are calculated wrong. In fact its only 62% of the amount.”

Helpful Report

Posted 10 months ago

“Before signing up, try to find where you can cancel your so-called "prime membership" on their website. Hint: You can't. It doesn't exist. ~They say keep scrolling down, but more and more offers come up, until you hit the end. `there is no one-click option. In fact there is no option at all. You must call the numbers above. Then when you do, and are put through to some criminals in India, who promise you they'll cancel it for you, rest assured this time next year you're charged again. The you call, and they refuse to help you -- and when you ask them to cancel the subscription and refund you, they instead offer 'vouchers'.... Avoid like the plague, as they will continue to charge you every year. You will never escape unless your credit card company blocks them or you cancel that credit card. Absolute 100% scumbags thieves of the lowest order. The worst kind of misanthrope humans clearly run by psychopaths”

Helpful Report

Posted 10 months ago

“Charged me twice for a booking and used my card to make the booking that they should have made with their own payment system. Clearly holding customers card details including cvv codes. Poor customer service took 55 minutes to get back some of the money and unfortunately made it very difficult to get a refund.”

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Posted 10 months ago

“I needed an invoice for my trip and the auto generated one was with wrong itinerary. So I decided to contact them. Firstly the robot is not efficient at all. Then I waited 15 Minutes to be contacted with a person, but this is no where to see if you are on the waiting list and what’s going on. After the contact the operator lied that I will receive my new invoice automatically in 24-72 hours. This never happened. I had to request it myself in the app. Again the itinerary was wrong, but differently wrong. Again 20 Minutes waiting. Then slow responses with no solution. The operator send me as an „invoice“ free text in docx, without even the data from the company. Customer service is disaster”

Opodo 1 star review on 23rd February 2024

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Posted 10 months ago

Opodo is rated 1.0 based on 1,770 reviews