Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,743 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer BEWARE : I bought Ryan flights through Opodo website (150e) later disovered a ***32 Euro*** "Opodo booking fee" on my credit-card for this privilege. SIMPLE LESSON LEARNT : If you use Opodo to search/compate flights, ALWAYS mage sure to go direct to Airline website for booking - not via Opodo.”

Helpful Report

Posted 4 years ago

“I paid over £400 for 3 tickets from Exeter to Jersey by debit card for June flights and the next day Flybe went into administration. I paid Opodo using PayPal, they said speak to PayPal. PayPal said to speak to my bank Nationwide. Nationwide said to speak to Pay pal. All these organisations refuse to accept any responsibility to their customer, me. They are all a disgrace.”

Helpful Report

Posted 4 years ago

“This is a terrible company. My flights out were cancelled due to a storm. But, as confirmed to me by their operator, I would receive a fully refund as I took out the additional insurance. I contacted them the next day and asked for email confirmation, which was provided, including the exact amount and a timescale of 7-would days. After 14 days I chased and was told my case had been escalated and I would receive a call within 24 hours. Two days later I chased again, and was told, again my case had been escalated and I would be contacted within 24 hours. The next time I chased I was told that my insurance backed refund was delayed as the hotel had not refunded Opodo.... not my problem that’s why I paid for the insurance. I was also told that the team it had been escalated to were unlikely to call me. They the. Offered to escalate to the head office in Spain and I would definitely hear with 72 hours... guess what nothing. Their approach seems to be to keep fobbing you off in the hope that you will allow them to keep your money. As it stands I have lost circa £1000. Do not use this company unless you are happy to risk losing all your money and not have a holiday.”

Helpful Report

Posted 4 years ago

“WORSE COMPANY EVER TO DEAL WITH - AVOID!!!!!!!”

Helpful Report

Posted 4 years ago

“Opodo withdraw funds out of my v/c without my approval ( Fraud) They communicated to me once I got through to them which took 4 hours wait on the phone there system had a glitch and they have IT working on system to correct If you knew that, why didnt I receive email or a call communicating this mishap Under the circumstances , which it was your system that illegally processed and withdraw funds from my account without my approval . Your policy is VOID, illegal transaction was completed without my consent. Waiting for the money to be returned to me in full I will forward my complaint to the Legal Department and Fraud Police Department in your Country and start a inquire into internet fraud”

Helpful Report

Posted 4 years ago

“can't make a call at all for a refund when flybe shut down the uk flights. please do not use this travel agency”

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Posted 4 years ago

“For me It was impossible to cancel flight booking in Opodo application, even some weeks before flight! Robot in app says that it can't cancel flight and proposes to chat with alive operator, but queue lasts for some hours. And in case than I call to the Opodo office, it is impossible to reach the operator - line always is busy.”

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Posted 4 years ago

“Customer service is awful. I have been trying to solve a problem for months. I have talk to sandeep many time and he and his colleagues always say the same thing. We will contact you in 24 hours.”

Helpful Report

Posted 4 years ago

“Appalling customer service. I booked Flybe flights with them and Flybe have gone into administration. You'd think they would have some clear messaging about this for their customers... No-one answers the chat service - I've spent 4 hours on it, and just get bounced off after an hour and have to start again. I called, waited 56 mins listening to music, got a human and he didn't speak to me and then put me onto an automated Satisfaction Survey! I was going to ask them to help me with changing the flights to another company but now I just want a refund and to have nothing to do with Opodo ever again!”

Helpful Report

Posted 4 years ago

“I had booked my flight though Opodo and then Flybe went into liquidation and I phoned OPOdo several times and once holding the line for over 50 minutes when an operator said she would put me onto other team for refund and then was cut off Just silence . They are giving all silly excuses and telling me to contact Flybe for refund when they know that its gone into administration. I also had paid £36 cancellation fees to Opodo so not good company to book with . Opodo has no intention of paying me back for the Fly be flight. difficult to get refunds and poor customer service. Call centre in India ! Asked whether it was Atol protected and she would not answer . Talked rubbish about Fly be will refund !”

Helpful Report

Posted 4 years ago

“Opodo's customer service is terrible. Looks like many others agree. I've been chasing a refund for a flight I cancelled on 31st Jan and the refund still hasn't come through. I have spent over 1 hour trying to get through to their UK customer service department on the phone. I got through a couple of times. The first time, I waited for 20 mins listening to hold music and the the hold music stopped and there was no sound for 3 mins so I had to hang up. The most recent time, I got through to someone and they said they were putting me through to someone else. After being put on hold for some time, again I then heard silence for sometime and had to hang up. I then called back straightaway and got a recorded message saying the UK department was closed!!! Utterly terrible.”

Helpful Report

Posted 4 years ago

“Awful company. Left me stranded... Didn't even book my flight for me. Blamed it on a 'glitch' don't ever book with these.”

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Posted 4 years ago

“An absolutely disgrace of a company. Ripped me off. Terrible customer service.”

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Posted 4 years ago

“If I could leave a 0 star review i would. Worst experience I’ve ever had with a travel agency. An EXCUSE of a company please never ever book with these guys. Worst customer service I’ve ever experienced in my life. I was notified of a “major schedule change” to my flight, this new flight didn’t fit our plans so we were told we are entitled to a full refund, after a month of being passed from pillar to post and no one helping, they issued my refund. However it’s now going to take 90 days to arrive in my account?! How is this even okay, I can’t book another flight now and my holiday has been ruined. Please guys steer clear of this company at all costs, you will only regret it if not!”

Helpful Report

Posted 4 years ago

“Over 3 hours queuing and they promised to email me the information I needed. They didn't. Will never book with Ocado again and would advise others to avoid at all costs.”

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Posted 4 years ago

“I was going to China but that has been cancelled for obvious reason. Kind I said me to contact them within 48 hours as Air France has cancelled my flight. I had taken out cancellation policy with Opodo and I was to phone this premium service number. I spent 4 hours on the line listening to music on Minday, another 3 on Tuesday and phones at several different times today. I have also tried contacting them on their messenger helpline and good I was in a queue and not to back out, then after an hour or so I had to fill in my request again and was told I was in a queue. I have tried every phone number listed and no one answers even their complaints number. Can't find an email for them anywhere.”

Helpful Report

Posted 4 years ago

“I have a "cancel for any reason" insurance which you can *ONLY* use while talking to an agent, which are not reachable by phone or chatbot for over 1.5 hours. On the phone my call was disconnected after waiting for 1h20m and on the chat an agent answered and have put me back to the queue after being waiting for 1h30m.”

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Posted 4 years ago

“Awful customer service. They did not even know flight cancelled”

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Posted 4 years ago

“OPODO is a scam. Their claims team never call. Their flight bookings end up in disasters and they even refuse to confirm you on a flight you paid for. They never repay what they owe you. Legal action is the only way forward. And will make sure nobody ever books with you.”

Helpful Report

Posted 4 years ago

“Absolutely terrible service, they have overcharged me for my holiday, they have take double the amount agreed in their own invoice by taking the payments twice. I have called several times and got absolutely nowhere! Disgusting, do not use them under any circumstances. I cannot believe they get away with such poor customer care and I have no faith that they will ever get back to me to resolve this issue.”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,743 reviews