Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,741 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Opodo is a scam. I booked flights which they took payment for but then by email only confirmed a 'booking request' which never moved pass a status of 'processing' even days later so had to cancel them for a refund. They refunded the flights but then took a 'subscription fee' from my account without even an email to say so and I can't get a refund. Terrible terrible company.”

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Posted 1 month ago

“**Review: 1/5** I am deeply disappointed with the service I received from this company. After being tricked into a subscription without proper consent, they started charging my card. When I complained, they apologized and promised two vouchers as compensation. That was months ago, and I still haven’t received anything. Every time I email them, they are very polite and apologize, promising that their service team will get in touch—but they never do. I even called, and they promised again that I would receive the vouchers within 72 hours. Nothing has happened. Their lack of follow-through and disregard for their customers make me feel like they think I’m naïve or something. Being polite is not enough; they need to keep their promises and show respect for their customers. I expected better, and this experience has left a very bad taste.”

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Posted 1 month ago

“It s a scam, they basically refuse your right to withdraw from the contract. You can only reach them by phonecall and very difficult. I changed my bank card in order to Avoid them withdrawing money from my card anymore. They NEVER cancelled my subscription.”

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Posted 2 months ago

“Az egész egy át… ás. Kétszerannyi a repjegy ára akcióként hirdetve. plusz a kártyádról levonnak mindent, ha efyszer megadtad a számát. Nem ajánlom.”

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Posted 2 months ago

“if I could, I'd give them negative zero stars. Never rent a car from this app. They're horrible, and you can't even cancel your reservation 30 minutes after you make it. They'll still charge you. And the customer service is there just for show, they don't actually help you. Worst experience ever, man.”

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Posted 2 months ago

“Very unresponsive customer service on live chat. I was unable to rebook as it took so long for the agent to reply that the time frame when I could do it for free finished and I won't be paying extra £55 pound for incompetent customer service agent”

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Posted 2 months ago

“Highly misleading website - beware of paying extra for flexible tickets through Opodo - in practice the flexibility is minimal and the cost of the add on is significant.”

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Posted 2 months ago

“I booked flexible flying, but its not really flexible. I only wanted to change the outgoing flight and was very happy with the return flight. However, I am only allowed to change my outgoing if I change my return flight. There I have now had to cancel my business meetings to comply with this ridiculous policy. I will not be booking with this company every every again.”

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Posted 2 months ago

“My name is Benjamin and i booked a flexible retun flight ticket from Manchester to kigali for £792.22 . My booking reference number was 18855240694 and I booked my flight via Opodo app on 7 Sept 2024 at 23:36 UK time ( Flying with Ethiopian airlines/Ref:IXTTUH). When I booked for my ticket I paid extra fees for insurance to allow me to change the dates if is necessary(Flexible travel dates guaranteed) and refund option. However after purchasing the ticket I realised that i booked the rwong dates because I wanted to travel on the 12/12/2024 and back on the 29/12/2024 but on the ticket it says 12th Sept and back 29th Sept. So immediately I rang the Opodo contact number and i requested to change dates . They said that they can not change the time but instead they booked me another flight with Ethiopian airlines ; I had to pay another £240 on the top of £792.22. All together I paid £1032.22. After booking me another flight they came back to me and told me that they have decided no to book my second flight for some reasons and I was only given 2 options : First option was to keep the date (12th Sep-29th Sept) or to request 80% of refund. I feel like I have been scammed by Opodo because my ticket was flexible and they are not giving me an option to change the dates ; So because I was left with no other option, I was forced to request a refund which means I will loose more than £300 just like that. It looks like Opodo can decide to cancel a confirmed ticket if they find a customer willing to pay more for your ticket. This is what they do: they issue you a confirmed ticket for the cheap price that you think you managed to get. Then they cancel your flight and offer you either a refund or reschedule your flight to another date. If you take the option of rescheduling then you have taken their bait. This is because they leave your booking in processing state unconfirmed forever and in the mean time they try to find other customers who are willing to pay more. If some other customer accept to buy the same ticket for the higher newly advertised price, they ditch you stating that the airlines did not process your ticket (they blame the airlines and get away). If no one gets the higher ticket then they give you the ticket. You have a huge chance of not flying because of this immoral price bidding genius technique. I'm still waiting for my refund but I should get a full refund because my ticket was flexible and opodo were not able changed the dates for me or book me another flight. I could no find Opodo Email contact to make a complaint and that is why I'm leaving this here . I would appreciate if someone can helped me because I'm desperate.”

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Posted 2 months ago

“Renewing Prime membership automatically, without emailing the member to check/remind them that the renewal is due is bad practice. If the definitation of a "scam" is a dishonest plan obtain money from another, then this is certainly a scam! I'm shocked to see that companies like BA own Opodo. Shame on you all...”

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Posted 2 months ago

“Never again! Cheating and robbing customers! We paid for car and did not get It, not the first day due to the flight delay, and even the next day they did not give is car which was paid for almost 4 weeks! And did not give money back! We will meet during process!!! They will pay back not only money that we lost but much more for refundation!!! E basta!”

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Posted 2 months ago

“Still takes yearly payment after cancellation!! Thieves thieves thieves!!”

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Posted 2 months ago

“Worst experience ever! Would never recommend. I booked a flight through the Opodo website. However, once I received the email confirmation, there was an additional NEVER MENTIONED OR ADVERTISED 78,10 "Opodo charge". This charge is neither advertised to the customer, nor explicitly approved when the payment is made. Thus, this is an illegal charge. There is no customer consent, the customer is not informed until the receipt comes. Then, the only "solution" offered for this abuse is the "Prime discounts" you "earn", and a voucher for practically the same amount you are being charged for.”

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Posted 2 months ago

“To be honest if there was a no stars option that would be it. They renewed membership two months after I cancelled. Have phoned 3 times to get a refund. Customer service people quite pleasant but no help. Promise refund within 3 days...almost a month later and still waiting. Opening offer very competitive, subsequent searches found them more expensive than others. DO NOT sign up, you will be disappointed ☹️”

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Posted 2 months ago

“I booked a flight using 14 days free trial for prime membership & when I called to cancel within 14 days they said No because few years ago I already had free trail prime membership which is correct however they are misleading people in buying 14 day free prime membership, my argument is that they should make this clear. Still debating this with them!!!”

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Posted 2 months ago

“Terrible experience when tried to unsuscribe from the opodo prime AVOID THIS PLATFORM”

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Posted 2 months ago

“I booked a car rental in the Faroe Islands. When I turned up at the appointed place it had closed down and they didn't bother to tell me! Someone from the company arranged an alternative from the only place nearby but it cost three times what I had paid for the original booking. It has taken me two months to finally get them to refund the original booking and they're now ignoring my emails where I ask them to reimburse the extra cost I had to shell out due to their mistake. Their customer service is completely useless and they don't even bother to answer emails. I will never make the mistake of booking with Opodo ever again.”

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Posted 2 months ago

“Booked a hotel. Parking was included in the description. When arrived, found out that hotel does not have a parking. Opodo Customer Service just informed me that they are not responsible if description doesn't match.”

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Posted 2 months ago

“Am achizitionat doua bilete de avion prin ei si dupa 15 zile am observat ca mi-au fost retrasi 89.99 euro din cont fara acordul meu, este o inselatorie si nu recomand nimanui sa foloseasca serviciile Opodo sau cum se numesc acesti escroci. Opodo = Hoti , ESCROCI, VAGABONZI”

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Posted 2 months ago

“Use at your peril. You apparently haven't booked a flight you've signed up to a subscription. I now have a 90 annual membership I can't cancel or have refunded as it's what has been set up. I have tried to sort it out with them . I can't remove my bank account details I cannot cancel my membership. And can't get a refund. If you book anything with them take this number down 0207660 8565 you'll definitely need it. Also this email service full stop clientprime-uk at contactedreams full stop com Good luck 🍀🤞. But I'd make sure you dispute it with your bank too as they advised on a recorded call the payment will come out again the following year Date of experience: 10 August 2024”

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Posted 2 months ago

Opodo is rated 1.0 based on 1,741 reviews