Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,743 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Need to cancel a flight from BKK to Man .Qatar say I am eligible for a voucher... no way can I get through to them , even at 2, 3 , am. ..they are not answering the phone .I need to cancel by phone or so I was told on chatbot...departure is in 48 hours ..I stand to lose £800 .I am happy to get together with others to seek a resolution”

Helpful Report

Posted 4 years ago

“Very poor service. Customer service takes hours to answers and keep on putting us on hold. The worst service ever!! I wish l could put zero stars for this service. DO NOT USE THIS SERVICE IF YOU WANT TO KEEP YOU SANITY!!”

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Posted 4 years ago

“Unbelievably poor service from this company Will never use them again”

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Posted 4 years ago

“I have to cancel a flight through you people, and can't seem to get hold of anyone.. Why is it that, when you book you can do it yourself online, and it is just a matter of minutes, but when we are calling, to cancel or reschedule our flights everyone is busy.. I need my money back.!!”

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Posted 4 years ago

“Worst customer service I’ve ever experienced Longest wait times ever and any cancellation/refund process will drive you nuts would highly recommend to avoid it as you’ll only end up regretting it because they’re literally not useful at all in case you have a problem.”

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Posted 4 years ago

“I booked my tickets, I paid for them but no tickets.. WHEN DO I GET MY MONEY BACK??? And then yesterday I received an email from Edreams “how was your flight”. ASSHOLES!!”

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Posted 4 years ago

“5 months trying to get a refund and now the fu*k*** have a great excuse, maybe they'll go bust before i get it.... How is this company not penalized after reading all these reviews for just one week of complaints???? This is a scam company protected by some idiotic european white collar law. Shame on all our regulators!!!!”

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Posted 4 years ago

“This company is worst. I have been trying almost one week to contact for cancellation due to corona virus. No body pick-up my phone. The Hotline only do a hit and run conversation. I felt soo terible with the poor service. Never use again. Nani”

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Posted 4 years ago

“this company is a joke they quick to get your money but when i get my refund they said i need to wait for 3months to get my refund..its not my fault that cancel my flight due to covid19...and also customer service thier not helping and every time i follow up they divert my call to India.”

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Posted 4 years ago

“What went wrong? What didn’t go wrong? This company is quick to take your money but rubbish on customer service. It is extremely hard to get through to customer service and when you do get lucky, they are smug and unhelpful.”

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Posted 4 years ago

“Having worst service experience, had to wait for over an hour to connect with an agent over call & then he was not able to assist due server error. Never booking again with @opodo”

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Posted 4 years ago

“Please do not book any ticket through this website. This is totally fraud site. I booked ticket from Dubai to Georgia from this site. They do not have any customer service mail or contact no. The no given is very worst service. Nearly one hour keeping on hold they cut my no. Anyhow, I have to take this issue in social sites and in legal complains. I requested all who affected to file a legal complaint against the site.”

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Posted 4 years ago

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Posted 4 years ago

“Bought a package holiday to Spain. Airline cancelled the flight (Spain blocked all flights). Phoned Opodo, got through to refund department after 1.5 hours. A woman told me to contact the airline. When I said I do not have a contract with the airline and this is a package holiday, she started faking not hear me and cut me off.”

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Posted 4 years ago

“Triple price at checkout Shame on you and on your outdated algorithm Party is over buddies”

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Posted 4 years ago

“Triple price at final stage of checkout Shameless outdated algorithm”

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Posted 4 years ago

“I have been trying to get a refund on my flight given that Spain is on lockdown and my final destination Paraguay is also on lockdown. I have had no luck trying to sort out. Agent talked to, said he had to speak to supervisor and the call was cut out. I had been calli g for more than an hour before i could get hold and then it was cut off by opodo itself. I don’t know what to do. I spent a lot of money on my ticket. This company is a BIG FRAUD. Do not use them under any circumstances”

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Posted 4 years ago

“Do not use this company. Got flight insurance. Had to change flight date. 8 phone calls. 2 hours being on hold and cut off. Told technical problems. Rebooked flights myself. Waiting for refund. This will not happen. Now seeking legal advice. Do not use this company.”

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Posted 4 years ago

“I talked to Kris on chat. I need to change flight. He said he can't help, i need to contact airline .. but airline is not the one i paid to. Just like you rent a cr in rentalcars.com, do u ask the supplier for money? No. He lies to me. When i ask if 020xxxx is the cs no, he ignored me.. and said i wasn't with him. I spent ages with him. Now i am on phone with 0800xxxx no. 50 mins already... can anyone not wasting my time and money. Sort my flight out”

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Posted 4 years ago

“I spent 2hrs on the phone yesterday trying to change the date of my flight from 20/3 to 17/3. It took forever for the main team to answer, then I was transferred to the change team where I listened to them chatting for 20 mins before they eventually realised I was on the line. There was lots of putting on hold while they checked if the change could be made. Eventually, they told me it could be made but had to be approved by their security team. As it was a Sunday and they’re based in Barcelona, they weren’t in the office so I’d need to call back today. As I work in the travel industry I questioned what security changes needed to be verified having never heard of this for a date change in 20 years of experience. They wouldn’t give me a clear answer and when I challenged them, they hung up! I then called the airline directly, ignored all the messages about them not being able to change travel agent bookings (it’s not true btw) and they answered the phone, made the change and sent me the email in under 20 mins. I will NEVER book via a 3rd party for flights again.”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,743 reviews