Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“we have to STOP this scam company please everyone tell as many people as you can never book anything with OPODO/EDREAMS they have scammed and robbed so many people they lie lie lie they are thieves scammers and trained cheats we all have been scammed but we have to put a stop to this scam online company i will do my best to get this out on social media and newspapers everything to expose this scam and thank you to this site we have exposed OPODO/EDREAMS FOR WHAT THEY REALLY ARE SCAMMERS THIEVES LIERS SCUM thank you this site”

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Posted 2 years ago

“I have been having similar headache with them, been trying to get my money back from a flight they cancelled and it has been 8 months now! RUBISH COMPANY”

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Posted 2 years ago

“It's a f.cking scam ,I've been waiting for my refund since January, called them 15 times and still blaming the airline company, Avoid this scam company, There are more than me that were scammed but didn't cane forward, I will let everyone know no matter what”

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Posted 2 years ago

“The worst experience !!! Don't buy through opodo !!! We bought plane tickets through opodo, the flights changed and we had to ask for a refund. Each time they tell me that the request was sent to the airline but the airline claims that there is no request from the opodo. I'm desperate, I don't know what to do anymore, every time I contact them they tell me the same thing, that I have to wait even though it's been over 9 months since I applied for a refund. The last time I was told that there was a problem with the application submitted by the opodo to the airline and they made another request in April. Therefore, they postponed the payment of the money for another 6 months. He will probably do the same thing again in 6 months. I have sent countless emails but I reply back with standard emails telling me to wait. I really don't know what to do anymore.”

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Posted 2 years ago

“Has anyone noticed that there is a new fraud happening where an online merchant shows a value they will charge to your Apple Pay account but when you double click it charges a far higher amount? This happened with me today with Opodo travel app. The amount they overcharged was 60% of the actual authorized charge. I had to cancel my card and they’re refusing to refund the money. I am so angry. It’s a part of edreams/Odigeo which is a big company.”

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Posted 2 years ago

“Resuming: A SCAM! Don't ever trust Opodo. I did one booking of two flights with them and they only confirmed the inbound flight. Spent hours chatting with their customer service which is terrible by the way, and they tried to make it my fault with some excuse my card was declined and then one of the flights was sold out. My first card was declined and then I booked again with a different card that was accepted!! If it was accepted means their system accepted the purchase for those flights as those flights being available. If there was a fault it would be their system as it accepted the payment for a flight that allegedly didn't exist. This is of course a lie because it is two days later and the flight is still available to purchase on other websites!!! So I'm trying to get a full refund for both flights and they only want to refund me one of them. So in other words they want to refund half of my purchase that they accepted and confirmed (have an email as proof). Am I supposed to walk to Egypt and just use my outbound flight from there?! OPODO IS A SCAM. Stay away from them and eDreams. Find other options. I will open a credit card dispute through my bank.”

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Posted 2 years ago

“Worse company I have EVER booked with. I booked a holiday package within 12 hours I had to cancel due to unforeseen circumstances. I contacted Opodo to cancel who advised I have to contact the airline direct and the hotel is non refundable. When clearly on they website it states the hotel is fully refundable (free cancellation, have proof off they false advertisement). I did get a refund from the airline direct. Contacted the hotel direct who advised the rooms are free cancellation and fully refundable but have no reservation??? Contacted Opodo numerous times who are very unprofessional and good at messing you about, after 2 weeks they have told me they will escalate my case but this should have been escalated at the first instant, which again doesn’t not guarantee I will get my money back. I have now contacted my bank and contact my legal team to take action against Opodo for false advertising and causing me and my family mental stress.”

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Posted 2 years ago

“The most terrible holiday experience we had: our flight was delayed, so me and my pregnant wife couldn't pick up the car we rented for Palma de Mallorca. They told us we cannot get a refund. They kept lying to us. This is a company of thieves, please keep away!”

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Posted 2 years ago

“Even though I had cancellation insurance they refuse to refund my trip. They made it nearly impossible to cancel my trip. Then they made it impossibly difficult to submit my insurance claim and then their insurance company simply ignored my claim. My grief at a time of loss has been made worse by Opodo.”

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Posted 2 years ago

“Flight cancelled , no refund, have been asking for 2.5 years no joy, not even a reply to my many emails”

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Posted 2 years ago

“I got a ticket from Zürich to Athens for May 2022 and paid an extra 19 € per person to have a changeable ticket. I have also bought the OPODO prime. I always checked my account to see if the ticket changeable is and my OPODO account showed me always that I can change my travel time one day before the departure time. However, two days before the departure suddenly the OPODO showed me that I cannot change it anymore online and I need to call them. They told me that the ticket is not changeable. How is this possible? the ticket I paid extra to make it changeable and three days before departure time they told me that it is changeable but as I wanted to change the date, OPODO did not allow me. They made mistake and did not take responsibility for their mistake. I lost about 600 € due to the mistake of OPODO and they do not refund my money or do not offer me any other ticket. I attached two files, one shows that I am allowed to change my ticket one day before departure and another one (2days before departure) is showing that I have not allowed to change the travel time.”

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Posted 2 years ago

“On the 23/04/2022 I purchased a flight ticket for myself and my two other adult sisters via Opodo, on the 29th May I made my way from Halifax to Luton so that me and my sisters can all go to Standsted London airport to catch our flight the following day 30/05/22 at 2:35pm. At 10am when I checked my flight status with Opodo with the view to check check in status and see our boarding passes, I realised that the status was :” we are dealing with your cancellation” . I immediately rang opodo to clarify the issue as I did not request for any cancellation. Between 10am and 13 pm, I rang 3 times to try and speak to a senior manager as they kept telling me that I had requested cancellation on the 29th and when asked to produce how I did it they said I did it online. Once at the check in point with Pegasus airline ref KD5VAB we were told that our names did not even figured on their list, no tickets was even purchased at all to them by Opodo. When contacted, Opodo have not been able to give us an explanation. I have been asking for a refund as I think it is a fraudulent activity and not even a mistake but they are refusing. I have spend more money, time, energy and we are all psychological affected. I now have strong headache by the result of trying to resolve and reason with the agents working for Opodo who I described very incompetent, as “thieves and a gang of fraudsters” robing us from our hard earned money. I left my 5 children at home and a husband for a holiday I thought was going to give me some relief and a lovely time. I now need to consult a doctor and might not be able to resume work on Monday the 06th June. Opodo owe me and our families a big apology and a full refund of all our very hard earned money.”

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Posted 2 years ago

“One star is even too much for this scam of a company. sold me a ticket from Paris to Marseille and back of a journey that did not exist. No flight; no train... And now they are not refunding me. When you speak to the agent they remain vague and send you in loops, so you cannot resolve your issue. STAY CLEAR OF OPODO. It once was a good service but seems that since Covid they sell non existing tickets to make money. SO effectively stealing from you”

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Posted 2 years ago

“Do not use this company. I went on vacation renting a car through them. It turned out that the company had been closed for several months. I couldn't rent the car I paid for. A consultant from Opodo wrote to me that they would return the money for the second rental. Now they do not want to pay back the second rent, but they returned the money for the first one which was much cheaper. Through their company, I had to pay three times more money as they were supposed to be.”

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Posted 2 years ago

“I wish I could give the a 0. When I booked I payed priority boarding so I could take a carry on bag with me. When I did the check in with vueling I realised that Opodo booked the basic ticket (although I payed for priority boarding) so I have to pay for a check-in bag (35 EUR) because there was no more priority seats in that flight. The worse of all it is that the call center is useless...waiting for 30 minutes for someone to give me wrong information. They have no idea about companies luggage policies. Very stressful.”

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Posted 2 years ago

“I tried to book a flight with Opodo. The booking seemed to fail; no notifications, no booking reference - NOTHING. But... I still got charged for the cost of the flight. As I had no booking number, I couldn't contact Opodo AT ALL and neither could I cancel the flight.”

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Posted 2 years ago

“How can buy airtiket and take full money 3 time for insurance flight from amsterdam to Jakarta and return .From u cancel flight but only half refund ? And worst think is without baggase and only 7 kg .And to get confirmation soo complicate.We flight with our kids.”

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Posted 2 years ago

“from skyscanner redirect me to opodo, the price was in US and was 242$, afther insert my name and phone number the price change in EUR of 230.66. they post harestmnet mesageess : "hurry the price could change". afther i insert my payment information sudanly pup up a message "It looks like airline has incresed the fare since you made your search.."273.42 euro! i no made any searfch on this time, only i was in the process of payment. this is clears scamer of ~ 40Euro. firts time use Opodo, skyscanner. Never again for shure”

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Posted 2 years ago

“Absolute worst agency you can give your money to. Any trouble you encounter they are impossible to reach. It's one of those money taker scam companies. After 81 of roaming minutes I finally reached a rep and he told me basically screw you you won't get any help. People, do yourself a huge favour and book directly trough flight companies, avoid my $1000 mistake. It's a shame that one star reviews are the lowest, opodo deserves NONE!!!”

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Posted 2 years ago

“Bunch of rip off artists. Still waiting for a refund for a flight that was cancelled in Sept 2020. Their staff are trained to waste you time and lie to you.”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,770 reviews