Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“I subscribed a prime account and I‘m not able to cancel it. They say on their website i can cancel it on profile and there is a link to click, but it’s not true. STAY AWAY FROM THIS COMPANY!!!!!!!!”

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Posted 3 years ago

“Don’t use opodo, they refuse to refund. My flight was cancelled a year ago due to COVID restrictions and OPODO has refused to refund me my money, even though I keep asking for it each time, always telling me they have escalated the matter to call back in 3 days and when I do, just useless. Don’t use Opodo. I don’t usually write reviews so this one had to have annoyed me”

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Posted 3 years ago

“Terrible company. I have purchased a flexible ticket. By their rules, you can reschedule your flight before the 24h period prior to your flight. I had an emergency fly. I bought the ticket 3 days before the flight. Then on the 2nd day after the purchase, I had to reschedule the flight for the other date. It was said to call the Customer Service. I have called them twice, and nobody picked up the phone. I was waiting 1h31min and then 1h41mins. How am I expected to reschedule my flight if nobody responds the call?”

Opodo 1 star review on 18th December 2021

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Posted 3 years ago

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Posted 3 years ago

“My flights where cancelled in April 2020. Im still waiting for the refund... It was a big fight and many wasted hours trying to find a number to call. When I was able to talk to someone they would sympathise and say it would be sorted out and they would phone me the next day. Nearly 2 years later I've never had a call back. I have cried many tears over this. How can this company continue to operate? I finally managed to get them to agree to a refund, that was about 6 months ago.. Still processing apparently. They are blaming virgin Atlantic for taking so long. I don't believe them. Please never use them”

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Posted 3 years ago

“Warning to everybody PLEASE DON'T DEAL WITH OPODO THEY WILL STEAL YOUR MONEY. YOU WILL NEVER GET REFUND. CUSTOMER SERVICE NUMBER NO ANSWER. NO EMAILS. WORST SERVICE EVER.WORST COMPANY. PLEASE GUYS DON'T YOU EVER DEAL WITH OPODO. This company should be called 'THIEF' PODO”

Opodo 1 star review on 16th December 2021

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Posted 3 years ago

“Worst client service you can imagine. I normally do not write feedback - but in case of OPODO I have to in order to prevent others from having same bad experience. We booked flight to and back from US. Due to COVID situation this could not happen. Luckily the flights were changed in schedule, so that we could claim refund. After endless calls with incompetent Helpdesk from OPODO we managed after more then 6 months to get our money. And this was only thanks to the professionalism and flexibility of United, which refunded in spite of not having received a refund claim from OPODO. We had to directly manage this with UNITED, as OPODO was not able to. So tx to UNITED and never again OPODO! Keep away from this company if you do not want to lose a lot of time when something goes wrong!”

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Posted 3 years ago

“I took a plane ticket 4300 aed flight from dubai to manila with 2stop over.. When i went to airport on the flight day they refuse to give me ticket pass due to issue in malaysia terminal transfer issue..due to that i came on airport customer service for help...he told only your option and the one who could help you is to rebook from the agent you bought the ticket as i told through online opodo.ae i purchase it..then i call hotlines but went badly..all the numerals are not working..till now i still chasing to whom i can speak for request of my refund..it was fun that the apps i downloaded in my mobile was still updating my flights that i wasnt been inside that plane... Merry Christmas to opodo staffs!!you can celebrate with the money you took from not on me but many of us...Good luck to your management...”

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Posted 3 years ago

“I WOULD NOT GIVEN EVEN ONE STAR, FOR THIS TRAVEL AGENCY. I AM FOLLOWING UP MY REFUND LAST 6 MONTHS, UNTIL NOW THERE IS NO RESPONSE FROM OPODO. EVEN, NO ONE ATTENDING THE CALLS. EVERY TIME STEROTYPE REPLY FROM AGENCY, IT IS SO ANNOYING. Please never choose this websit to book the tickets. Moreover, for my case, airline cancelled the flights & there is no my fault at all. Please dont choose this travel agent. if choose, you are the loser.”

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Posted 3 years ago

“AVOID OPODO like the Plague! They are just scammers! On 30/07/2021, bought a flexible, return ticket frm UK to UAE & paid a Premium charge to have the flexibility to change my flights. Their price for the airfare wasn't the cheapest either! When the time came to change my return flight to be home for Christmas with my family, I spent nearly 5 (Five!) hours over several days talking to several of their staff - Varun; Nishant - 3 times; Jian; Sheekha; and others trying to change my return date & arguing with them that I had paid a Premium in order that I could change my return flight but they just wouldn't know! At first they said that they had sent a change request to Etihad & assured me that they would contact me within 5- 7 days. They never did - of course! Then they said that they were chasing Etihad for a response & added that EY will probably charge me £205 plus a possible ticket by them & when I rejected this and argued that I had paid a Premium to be able to change my flights, they told me that: "According to the terms & conditions of your flight booking, the tickets you have purchased cannot be modified or changed!" When I protested harshly about this & insisted that I wanted to escalate & discuss my complaint with a manager, I was told by Ms. Sheekha that their manager - a Mr. AMEESH - would get back to me within the hour. Again, he never did of course - if he ever existed! In the end, thankfully, a colleague at work who was aware of this issue, gave me a particular contact number at Etihad & after I explained the situation to them, was able to change my return flight out of Abu Dhabi three (3) times for FREE! What a breath of fresh air the staff at Etihad are! I have now decided to AVOID Opodo the scammers (as well as all other travel agents!), pay a slightly pricier fare but, in return, I will have peace of mind & an excellent service!”

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Posted 3 years ago

“first of all and simple recommend is never use opodo. it was my original flight on 16th of March 2020 cancelled because of first outbreak of covid. since then I have been kept waiting to get refund. Opodo hs sent me several time some emails mentioning that they sent refund request airlines but has not been processed. its a big scam. it should not be that long since march 2020 till now almost more than one and half year!!!! never recommend opodo...”

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Posted 3 years ago

“Zero. I think this company does not exist... no customer service”

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Posted 3 years ago

“has been trying to get a refund 6 month now and they hang up the phone calls and don't answer emails. Do not book with them it is a scam”

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Posted 3 years ago

“charged me more than what it said they would charge on the website, absolute scam”

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Posted 3 years ago

“ok one year now opodo/edreams still no refund you are now known as the biggest across the world”

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Posted 3 years ago

“will not process refund after the flight is cancelled”

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Posted 3 years ago

“Call the police for this scamer!”

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Posted 3 years ago

“Took €56 from my bank for prime without my approval. Going to try to get my money back”

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Posted 3 years ago

“I bought 2 tickets for Vienna. One ticket for my sister and a ticket for myself. I then actually couldn’t fly, yet my sister did. Happy Days I then see a transaction on my account for £59.99 x 2. I queried it and allegedly I signed up for OPODO PRIME !!!! As I bought two tickets- I ALLEGEDLY singed TWICE. Seriously!! I was charged for 2 accounts- which I find appalling - somewhere there was a small print. Don’t be scammed nor conned by OPODO. I contacted them- it’s my fault. They don’t reply and when they do- it’s well passed the 14 days cancellation so I HAD TO PAY. DISGRACEFUL SO MANY HAVE BEEN CONNED BY OPODO. It’s all over social media and this is the ONLY way they reply. Twitter or Facebook. PLEASE- don’t be another victim- and don’t use OPODO. £119.98 for what- an account(s) that I allegedly signed up for- OPODO PRIME = SCAMMED!!!! Thanks for nothing.”

Opodo 1 star review on 6th December 2021

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Posted 3 years ago

“Only gave it one star so I could give a review. Elderly relative googled Air NZ and Opodo ad came up - she booked, then realised it wasn't Air NZ and cancelled. Refund not forthcoming. Uncontactable. Thieves preying on naive people. I do wonder how they sleep at night. Bet their parents are proud of them.”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,770 reviews