Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,771 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked return flights BHX>ORK & ORK>BHX, with cancellation insurance. Opodo couldnt confirm return flight, told to wait 24hrs, they confirmed 1part of journey later than evening but not the 2nd part of the journey, the return. Opodo emailed could not book my return, so I asked to Cancel but told no refund as they confirmed 1st part. #Shocking - So they are happy to take my money for the outbound and leave me in Cork - no return journey possible - when asked about cancellation insurance they said read your terms and conditions - Customer service extremely poor!!!!”

Helpful Report

Posted 5 years ago

“I will never book via Opodo again. Their Customer Service is non-existent. We had booked flights in October from MAN to COL. We discovered randomly via the British Airways website that 2 of our original flights had been cancelled on 14th January. We had received no information from Opodo. We tried to call Opodo to clarify. We had to go through the Robot, to an emailing human before being told that our issue required a phone-calling human(!) who did indeed confirm that our flights were cancelled and we were now without flights! We asked what the alternatives were and why we had not been notified. They suggested that we should have heard from the airlines direct .... rubbish. Opodo took our money, so they have responsibility to keep us informed of changes. We requested to be booked onto alternative flights and they told us their system was down and they would call us back within 24hrs. We didn't trust Opodo to do this, so we spoke to the Airlines direct and they confirmed the changes had to be made via Opodo and that Opodo should have contacted us directly to advise of cancellations. We are now re-booked, however had we not discovered the cancellation, I believe we would have turned up at the airport to find no flights. I strongly advise you to use an alternative agent. PS This my first ever review!”

Helpful Report

Posted 5 years ago

“This is the WORST company I have ever dealt with. Am now going to have to take legal action. They will not give me my refund even though flights cancelled. DO NOT BOOK WITH THIS COMPANY. They are impossible to get in touch with and extremely unhelpful”

Helpful Report

Posted 5 years ago

“In process of booking flight to Liverpool. Opodo pop up directed flight to Manchester. No itenery, so completed payment. Conned into wrong airport.Total cost £150. Unable to get refund as airline not except cancellation.”

Helpful Report

Posted 5 years ago

“This has to be the worst travel booking company on planet earth. I don't know how this company gets more than one star. They are the worst booking site ever. I was terribly ill, and they refused to re-book my flight, even after I offered to pay any commission or top up. The insurance they sold me for cancellation is also as bad as Opodo. they way they talk to you is heartless. No airline should allow this company to book their flights. Avoid Opodo at all cost.”

Helpful Report

Posted 5 years ago

“Still waiting for refund from November 2018 ! No stars”

Helpful Report

Posted 5 years ago

“Re: Unsatisfactory Booking ref: Reference Number – 4151275335 (i wrote to customer care twice, case no 404461, 424297)”

Helpful Report

Posted 5 years ago

“Re: Unsatisfactory Booking ref: Reference Number – 4151275335 (i wrote to customer care twice, case no 404461, 424297) How you could steal the food from kids mouth and disable wheelchair user.”

Helpful Report

Posted 5 years ago

“Appalling experience with Opodo. Booked 2 flights over half term, paid, and then received an email saying that booking was in progress and would be updated shortly. At 1am the next day I received an email saying they had been cancelled. Then booked 2 seats on another flight and paid again. After no confirmation in 24 hours, I contacted Opodo by telephone (a nightmare to get through), only to be told that again my seats were not available and that I could expect a refund within 10 days! All this despite the fact that the same flight was still being advertised on Opodo. Terrible customer service. Strongly recommend that they be avoided.”

Helpful Report

Posted 5 years ago

“I HAVE BOOKED TICKETS MANY TIMES WITH OPODO AND ALWAYS WAS EXTREMELY SATISFIED WITH EVERYTHING. THE STAFF ARE VERY COURTEOUS AND HELPFUL AT ALL TIMES”

Helpful Report

Posted 5 years ago

“VERY BAD OVER CHARGE £58 FOR TICKET TO MILAN, NOT ACCEPTABLE NOT CLEAR ABOUT THEIR CHARGES, NEVER EVER BOOK TICKET THEM AGAIN”

Helpful Report

Posted 5 years ago

“Worst company I’ve ever come across. Very hard to contact them and when you do their systems are down. Booked a flight and baggage was not included. Tried many times to pay for my baggage but was not able to do so because the stupid system did not allow it. Then called customer services to try and pay for my baggage and guess what? their systems are down! What do I do? I will never ever use this rubbish company ever again the total waste of time and then they send your junk mail every single day to try and promote their deals”

Helpful Report

Posted 5 years ago

“Wish I could give ZERO stars. The worst experience ever. Not only was I waiting for over an hour for them to pick up- then they lied to me that TAP Portugal is not allowing to book an extra luggage any other way than via them because this is what some airlines do. They wanted £215 for check-in bag plus £45 service fee!! When I said I called 2h ago and price was £135 the rude guy said that this is HOW market works and I have to pay twice as previous price and that I am the one to blame as I surely was informed about that during my first call. What? I certainly was not. What kind of company does things like this? After that worthless phone call I checked TAP Portugal website and I was able to add baggage to my booking for £122 so half of the price plus no £45 fees!!!! So thank you for lying to me bunch of thieves. Never again. Be aware people. This is my first review ever - this is how disappointed I'm with this service.”

Helpful Report

Posted 5 years ago

“Unfortunatelly I can’t give less than one star !! Worst company I ever had to deal with. They cancelled my return flight by human error and I only found out when I reached the airport at the check in desk ! I had insurance so I called Opodo straight away and they said I had to wait until the following day to get a new ticket and they didn’t even offered me a place to stay , I think is important to say that I was in an airport in Zanzibar ... finally and thanks to the amazing staff from Quatar airways I managed to put them on the phone with opodo and get my situation sorted . On my original booking I had a 2 hour Stop half way but when they gave me the new ticket they gave a waiting stop of 14 hours , again no place to stay NOTHING !! Also the 3 hours I was on the phone with them cost me a lot of money !!”

Helpful Report

Posted 6 years ago

“Trying to see why they have sent me an email saying complete your booking when I have a confirmation email telling me my booking is complete! Rang their painful call centre number and after the usual press 1 for .......etc etc eventually was advised your call will be answered in 2+minutes . 13 minutes later the mind numbing Muzak finally broke my spirit and I have up! First time I have used Oporto and based on this one experience definitely the last!”

Helpful Report

Posted 6 years ago

“I’ve booked a flight from London UK to Tasmania Australia for the end of this January, a flight requiring 2 long haul flights and 1 short haul flight from Melbourne to Tasmania. I recently called to enquire about upgrading my ticket and I got little effort from Opodo customer services. I was simply told that because the short haul flight didn’t have multiple seating option than I couldn’t make any changes to my ticket despite amendments no doubt resulting in much more money for Opodo. It was a classic “computer says no” phone call. I registered a complaint in Jan 3rd and no one’s even contacted me to acknowledge it. If you want flexibility and good after sale service, then I would definitely not recommend Opodo! Let’s see if they bother to contact me. Terrible service. Rhys Berry”

Helpful Report

Posted 6 years ago

“They get you in on a low fare, then wait 24 hours to “confirm” your booking at which point they say the fares have increased (doubled in our case). It’s a scam company with false advertising and poor service. Avoid at all costs and just book through the airline themselves”

Helpful Report

Posted 6 years ago

“i had the worst experience ever with this company i travel a lot and this was another birthday booking so booked with opodo norwegian airline business class first when i booked it online sent me confirmation its booked then when i checked the tickets on norwegian airline website said there is no booking so i called up i end up paying £100 more because the price went up so i said ok i will keep it cool then i said to them o the phone and by email i request vegan meal for me and my partner operator said ok no problem ,get to the airport get on the plane i see people serve food cabin crew comes to me said if we want food i said ok weird even in emirates economy class they know and bring out special meals first so i as like yeah we requested vegan meal they said they don't have any as no one requested from the agency they offered me and my partner dry bread .on the way back there was no priority security check in or rarity excess to the plane and for our absolute shock same thing happed the way back no food available for us due to agency never requested anything for us .when i called opodo customer service assistant had the nerve to ask me so what you want me to do i said how about you travel 10 hours no food and pay premium price and his answer was well food was free i was like are you kidding food is included the price of the ticket e said well can't do anything make a formal complain i said ok i did formal complain and surprise surprise no one even bother to respond i would never book again with them and make sure i tell all my friends and anyone”

Helpful Report

Posted 6 years ago

“I would give Opodo zero stars if I could. I cannot believe they are still able to operate as a travel agent - they are shockingly bad.They took £2000 out of my bank account without booking the holiday (despite sending a booking confirmation) and we only realised when we went to check into our flight. My mother had just died so was keen to book another holiday over Christmas elsewhere (with another company) but they were unable to process an immediate refund so I could pay for something else. They advised 7-10 working days for refund but it’s 12 working days later and still no money back into my jaccount. Absolutely disgraceful and complete cowboys. When we rang them to enquire as to where the money is,they have said we need to pay £10 for them to find out the status of the refund. Unbelievable.”

Helpful Report

Posted 6 years ago

“I was badly treated by a Opodo yesterday and totally abused. Reference number 4029218640. Since then I have been putting reviews on you and have noticed the huge amount of complaints online about the same problem I had with you. You left me in the airport with my small kids and when I needed assistance from you because of your mistake you didn’t care. It has cost me £3000 but I am going to take you to Court.”

Helpful Report

Posted 6 years ago

Opodo is rated 1.0 based on 1,771 reviews