Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We need our money back, as soon as possible!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Opodo is a 3rd party company. Don’t go through third parties if you can avoid it. See their offers then avoid them & go directly to the airline. Because of opodo I could not 1. Manage my booking 2. Check-in online 3. Therefore no seat number 4. Therefore not able to complete passenger locator form 5. Finally, The airline had no record of me. I spoke to a news reader friend and 2 journalists (all seasoned travellers) ALL of whom said " never use opodo ". Anyway don't take my word for it. Look at the Which magazine. Opodo considered to be the WORST company by WHICH”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“The fake site, they steal money”

Helpful Report

Posted 3 years ago

“Bonjour, Je suis cliente Opodo prime depuis plus d’un an. Depuis le Covid j’ai eu une annulation de billet d’avion du au Covid. Aujourd’hui toujours pas remboursé. Opodo me demande de me rediriger vers la compagnie directement et la compagnie ne peut m’aider car je passe par opodo. J’ai par la suite réservé 300 e de billets d’avion que j’ai demandé à annuler dans l’heure pour raison médical avec un certificat. On m’a remboursé une dizaine d’euro après m’avoir certifié que j’allais être remboursé des 300 euros. Aujourd’hui je ne peux rien faire malgré mes différents appels d’une 30 aines de minutes à 0.80 centimes la minutes. Un beau vol organisé qui me coûte très cher.”

Helpful Report

Posted 3 years ago

“AVOID-SCAM ARTISTS Told us flights were cancelled, we opted refund instead of alternative flights and made different travel plans. Said our refund was in process - Got an email from Airline for the supposed cancelled flight! They said Opodo requested new flights for us a week later despite NO CONSENT FROM US AND AFTER WE ALREADY REQUESTED REFUND OPTION. Called them over 2 hours, very rude staff cut the phone off me and told me because they reinstated, no refund will be given!! Reported to my bank and Travel Ombudsman for support otherwise 2K loss!! UNBELIEVABLE”

Helpful Report

Posted 3 years ago

“Almost one year I can't get my refund”

Helpful Report

Posted 3 years ago

“don t rent cars through opodo app i booked a car for rental, and after an error from their mobile app, i couldn t change the hour for pick up, the car couldn t be changed, they asked for extra taxes to book other car. I tried to get in time at the rental agency by sending a friend of mine as driver and they told him the booking is cancelled. Lost a couple of hundreds euros in my holiday.”

Helpful Report

Posted 3 years ago

“Thus far if I had the option to rate the company a zero I would. Their telephone numbers do not exist, they do not reply to emails and the live chat is more dead than alive. They only operate a robot system which is only programmed for certain questions and therefore you cannot get answers to questions you want to ask. Really wish I had never booked through them and won't use them again as of now will book any flights I need through the flight company themselves.”

Helpful Report

Posted 3 years ago

“Don't ever use opodo Don't ever use opodo. They refused to refund or to change my flight after the airline cancelled it for a reason unrelated to the pandemic. They were flights available the next day. They also refused to refund another flight, this one cancelled due to the pandemic, after promising the refund for more than a year. They served me a different excuse each time I contacted them. This company is a scam.”

Helpful Report

Posted 3 years ago

“TERRIBLE. Do not book through them. A flight was cancelled due to covid ans they are trying to refuse me my refund. The customer service sounds good on the phone, and then they say their “team” will call you back—they don’t call back! SCAM.”

Helpful Report

Posted 3 years ago

“Absolutely worst travel company to ever exist! This has been a really difficult year everyone, especially for my disabled mum as she had covid last December and just about made it! Now that she's regained a bit of strength she decided she wanted to go on a much deserved holiday with her two youngest kids so she's booked flight tickets on there on the 16th of July and booked a wheelchair as well, they confirmed the booking but never sent the e-tickets so she's called them today and after being hung up on 2 times (40 minutes each call) and spending almost an hour on the 3rd call she spoke to a supervisor that told her they cancelled the flights because she "didn't choose what wheelchair she needed" which she obviously did but that was their excuse?? The supervisor gave her no other help or option and just told her we can't do anything and we are refunding your money and it will take 10-15 days?!! Her flight is meant to be for next week on the 27th of July! Absolutely appalling and we are now looking for legal action so this does not happen to anyone else!!”

Helpful Report

Posted 3 years ago

“If I could only score you 0.. my flight last year was cancelled 7 times in a row.. I’m still waiting for my refund..it’s been a year and there’s no update or response from you…all numbers are not working anymore..if I check my account it says it was already refunded! Where’s my money then??? you scan people like this..we paid.. we deserve our money back”

Helpful Report

Posted 3 years ago

“This is a truly useless service. Do not use. Slow click on purchase so you inadvertently purchase 2 sets of tickets. Then you can not contact by phone. All numbers are dead ends. This company should be shut down for fraud.”

Helpful Report

Posted 3 years ago

“Please do not use or book your tickets through Opodo/Edreams. Do not book flexible tickets where they state you can change your travel dates 24 hours before the flight because you cannot! Unless you pay huge price plus airline penalties!!! Total scam - you pay more for flexibility and then have to pay more and more. They are charging for services they don’t provide. As I was travelling during these sensitive times I got an insurance from them too!!! Another waste of money as it is absolutely impossible to contact them. I sent them an email but no reply at all. I will never make a mistake like this again. Go and buy directly from airline and not from these scam companies.”

Helpful Report

Posted 3 years ago

“Their website says they accept American Express, but it doesn't. When I enter cc details, it doesn't recognize it, and gives me the option to choose between credit cards where AMEX is not listed. Also, it says that visa debit and MasterCard credit card are free of charge, but for whatever card I enter cc details, they try to charge me additional 30 euros on top of the airline ticket price. You can't reach their support/live person to discuss this because, in order to do it, you have to provide your reservation number. And I can't get provide it, because I haven't made a purchase because you guys are trying to charge me additionally. It's an infinite loop. Horrible experience, I do not recommend”

Helpful Report

Posted 3 years ago

“An absolute disgrace! Booked Virgin flights through them with the option I could make changes for free. You can never speak to anyone on the phone or email, its like they don't exist. I have tried for 3 months to change the flights. Looks like they lose my hard earned money!”

Helpful Report

Posted 3 years ago

“The customer service number given to be contacted in case of cancellation and even changing something about the booked flights is a working number HOWEVER, it just wasting your time and balance as nobody is picking up the calls. Terrible. Nothing is helpful after they got paid for the tickets and any other bookings. You may please take a look at this issue in your company. Very disappointing.”

Helpful Report

Posted 3 years ago

“Flights tickets poorly rebooked (no seats, no luggages) after a minor time change from the flying company, and impossible to get them corrected despite 100 empty promises from chat agent (only possible contact). The day before the flight, Opodo simply cancelled our tickets. Without any request from our side. Now they say reimbursement will be difficult. This company is a mix of incompetence, lies and shameless scam.”

Helpful Report

Posted 3 years ago

“Scammers with non existing customer support”

Helpful Report

Posted 3 years ago

Opodo is rated 1.0 based on 1,770 reviews