Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST COMPANY EVER. They lied to me about too many things. And left me with no solution for my issue.”

Helpful Report

Posted 2 years ago

“Appalling customer service - informed us multiple times our flight (Budapest to UK) had been cancelled (so we booked with another carrier) only to find out it had not and opodo wanted nothing to do with it even though they openly admitted they made a mistake - they then told us to cancel our other flight and to date have refused to pay the cancellation fee. Still dealing with customer services who just do not want to know. They take your money but no ownership of the travel arrangements. Please avoid at all costs. Having checked their T&C your contract is not with them its with the carrier and they play no part (even if they tell you a flight has been cancelled, when it has not)”

Helpful Report

Posted 2 years ago

“Customer service is practically non existent. Very frustrating. Steer clear”

Helpful Report

Posted 2 years ago

“ref/ 6872332238 case number for refund 2282100 it has now been 18 months since i requested refund from opodo/edreams they ignore all my emails impossible to contact them by phone it was the airline that canceled my flight they assure me that a refund was sent to opodo/edreams yet they do NOT refund me this company is a complete scam never book anything with opodo/edreams and please warn as many people as you can about this scam”

Helpful Report

Posted 2 years ago

“Horrendous customer service, accepted an American Express payment online but then wouldn't accept it when I went to collect the car. Won't provide a refund even though we didn't even take the car in the end. Used Enterprise cars in the end who were fantastic. Kind representatives and so helpful.”

Helpful Report

Posted 2 years ago

“''Arrived to the UK as an Ukranian refugee, needed a transport urgently to our family. I paid £57 for a one day rental so we can sleep in bed not at the airport. My card was not accepted for deposit to take the car and the Opodo charged me £42 for cancelling. All this happened in 20 minutes from the payment. Opodo do not care about people well being, people well fare, even if you have very little money left, they will happily take that as well...''”

Helpful Report

Posted 2 years ago

“The worst customer service ever. I contacted them multiple times for a refund, every time I had to wait an hour to get in contact with an agent. Furthermore, the last time they delayed my request. I cancelled my trip in December and now it’s April and still not refund! Horrible! Avoid it!”

Helpful Report

Posted 2 years ago

“How I wish I'd read the reviews before booking with Opodo. They truly are a bunch of crooks. Booked a flight and hotel with them. The hotel claimed you could cancel right up to 2 days before staying. I had to cancel the trip. Today I find out that I won't receive any money back for the flight and the refund on the hotel will be 23 euros!! Total joke. I raised this with the agent who called me and hesaid that was what I'd get back. I'd booked the hotel for 3 nights!!! They said I get the refund back in 10 days time! I will email the hotel and raise this with them. I doubt I'll even see the 23 euros what an insult. Never ever again. When I've had to cancel train tickets in the past it has never been a problem. Its put me off travelling out of the UK. I'll stick to holidays here.”

Helpful Report

Posted 2 years ago

“Do not book with opodo No accountability from their customers service I paid €1000 more than other European customers there Flight delayed 10 hours 0 accountability Lost one night at hotel No accountability Hôtel not as described ? Not a 5 stars but a 4 ) food very average Not all inclusive Etc etc”

Helpful Report

Posted 2 years ago

“Absolute scam company, paid for one flight, they booked the flight in the wrong direction! Trying to get a refund/compensation but zero luck. Now I have to book the holiday at much higher prices. I've never come across such appalling service before.”

Helpful Report

Posted 2 years ago

“I had travelled a lot, with various airlines and to many countries, but never ever have I encountered such bad service. Paid for my return flights to Bucharest-London, downloaded the Opodo App and received the Confimration for my flights. Requested the boarding passes on the App. Only to arrive at the airport and be told that the check in and boarding passes have not been processed and I have to pay for it in the airport. £71 for 2 people. Called Opodo Customer Services to discuss the matter, only to be told that my return flights HAS NOT BEEN CONFIRMED!!! Therefore, I was in the Londona report waiting for my flight outbound and just been told that I have no way back home! The agent offered to issue a refund...and that was it! DO NOT BOOK WITH OPODO! This company is a scam. I will take this matter further, for sure.”

Helpful Report

Posted 2 years ago

“@opodo your a shameful and cheating company, lying and hiding under a poor Indian call centre. I was told I have an open ticket after cancelling my ticket. Now I’m told it's not valid! Cheat and lying. I will let all my network know.#opodo #turkishairlines #DanaDunne #airlines”

Helpful Report

Posted 2 years ago

“Absolute scam company. They lure you onto their website with cheap prices. Once you have typed in all you passenger data and literally click onto the pay button, a pop-up window appears saying " You are so close... Your flight prices have just increased to X". I have gone through their site multiple times (having a cheap price in my basket to begin with) and I can say with certainty that this has been programmed. Nothing has increased; it's just a tactic to get you onto their site, type in all your data and then purchase the price at a premium because you can't be bothered to go to another website and type in everything again. Everyone on your team who has designed and coded this should be ashamed. You have zero ethics and morale!”

Helpful Report

Posted 2 years ago

“I bought 5 opodo tickets in August 2020 and the flights was canceled and now it's April 2022 and I still haven't received any money back and no other flights”

Helpful Report

Posted 2 years ago

“I don’t recommend!! amateurs, unskilled staff, nothing can be solved either by phone or chat! You are a mess!!!!! My note for you = 1!!! You almost distroy my holiday!!”

Helpful Report

Posted 2 years ago

“Booked a Christmas break with them and paid for Insurance and to be a prime member. They cancelled my outbound flights without authorisation but still charged me for inbound. It’s been 4 months and still no refund even though they promised me the money would be back in my account the next day. I’ve raised it with my bank and the response has been the inbound flight was unaffected. How can we get back if we didn’t even go. The bank has advised me that Opodo continue to take out Opodo prime without consent and they won’t return it so they kindly blocked Opodo to protect my account. I’ve called them today and asked why they are not just simply returning my money. I reckon they may go busy any minute. They are just accumulating funds before they do so please be warned and don’t use them or easyJet for anything.”

Helpful Report

Posted 2 years ago

“OPODO (eDreams) - THE WORST TRAVEL EXPERIENCE EVER!!! Avoid OPODO eDreams at all cost! Yes OPODO have cheap flights but that’s because they book you on 14hr stopovers without telling you then when you try to change the flight ask for an additional £400 per person. Not only that but you will never get anyone helpful on the phone as the OPODO call centre is in India and they read from a script. Further still if OPODO says expect a call back in 24hour, please don’t expect a call back! EVER!! I was expecting a call back a week prior to my trip, I called them daily and every time was told I’d get a callback in 24 hours, it never came. In the end went on my trip and phoned them daily to try to get the flight changed. The trip was ruined by this as I was constantly worrying I would not get home in time and would incur additional travel and stop over costs. Costs I could not afford. OPODO eDreams did not call me back or update my flight to the one I originally booked; with a 50 minute stopover (not 14hours). On the last day of the trip and after 10-20 phone calls I gave up on OPODO which is what they wanted me to do! OPODO eDreams said they were trying to get hold of the airline but in reality were stalling for time so I had to go on the flight they incorrectly booked me on. OPODO are so unwilling to help - they are simply making up the money they missed out on during the covid situation, regardless of the customer experience. In the end I went direct to Austria Airlines who changed the flight without fuss or additional charge within minutes which proves OPODO were lying and unwilling to help from the very beginning. Avoid disappointment, stress and anxierty and leave OPODO well alone!!!!”

Helpful Report

Posted 2 years ago

“Opodo/EDreams is a scam stay away from them once they get your bank card details they come back and take out £59.99 from your account”

Helpful Report

Posted 2 years ago

“Are withholding my refund for over 9 months! My flight got cancelled in July 2021 and I requested a refund. They said it'll take 6 months because of covid and that Qantas was holding my money. I have a family friend who works for Qantas and said they never got the money so Opodo lied. I gave them an ultimatum and they said they will refund in 10 days, I waited 10 days and it never came, contacted them again and they said wait another 10 days. These guys are scammers and will steal your money, avoid like the plague.”

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Posted 2 years ago

“they take my money, not confirm my booking, and everyday they ask me to wait for another day. This is nothing short of a Scam!”

Helpful Report

Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews