Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful awful awful. Went to collect a car they took money prior. Wouldn’t let me pay for excess by anything but credit card. I had money on debit card. They sent me away with no car and wouldn’t refund me. I paid for goods I didn’t have. Don’t ever use these guys. They are conmen using a company and pretending to be legit.”

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Posted 4 years ago

“You are told you are waiting to speak to somebody for ‘over 5 minutes’ but are still waiting to speak and on hold for over 45 minutes. The call (on a landline) then drops! You try the next day and are told their systems are down and try in 4 hours. That would be 3am in the morning. You try the next day, spend 50 minutes waiting, speak to somebody who says your ‘cancel for any reason insurance’ is not valid due to Coronavirus, discuss, are told to wait, go on hold and then find you have a service quality question and are then cut-off! I should at least be due a refund of the £26 paid for the cover but not even told that. Worse than useless!”

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Posted 4 years ago

“Schedule changes to my flights, opodo have been so far super useless. On hold for multiple hours, customer service operators loudly sighing/yawning while talking, useless and infuriating. Do not recommend!”

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Posted 4 years ago

“Really wasn’t happy with the sevice. Had to cancel flight for my son. Was on hold for over an hour to get cut off straight away the 1st time. 1hour 20 mins semiconductor time only to be told I had to ring airline direct. Rang airline and guess what... I have to cancel through opodo. So again on hold for over an hour to be told yet I had to cancel through airline. Finally cancelled through both airline and was told to forward emails from airlines to opodo for them to sort out refund. Still heard nothing. Will NEVER book through opodo again.”

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Posted 4 years ago

“Communication is non existent. Should be a big fat 0 not 1 star. Found out my flight has been cancelled on 30 March from Bangkok to London. Had an email from EvaAir telling me my flight is now 24 hours later. This is fine if you live in London but to where I live, is another full day travel. I booked the train, Heathrow express and hotel for the night. If I go on 31 March I will miss all this, as it is all non change or refund. Tried call Opodo many times from my phone as instructed to do. On hold every time and after 45 minutes was cut off. Not cheap on international rates. 😠😠😠 Tried the online chat and that was a waste of time as I had to keep repeating myself and promised a call back that never happened. All I want to do is get a refund as neither the airline or Opodo have kept their side of the deal. They cancelled the flight not me!! Also I must be in work on 1 April too. Very luckily I booked with a credit card and requested a charge back or section 75 claim as I have not received the goods I paid for. Never book with this company again, I'd much rather pay a bit extra and book direct with the airline. I made a big mistake, but make sure you book with a credit card and you will get at least some protection if you book with this company in a case like this. Now I will let the credit card sort this scam out as they have taken my money by false pretences. If no joy then the financial ombudsman.”

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Posted 4 years ago

“AVOID AT ALL COSTS! Refused to help after we asked to change a name on a booking, chased them for 3 months. They said they were unable to and to contact the airline. The airline were not helpful either and kept telling us to contact Opodo. Then after they finally responded to me, they said they were unable to refund and unable to change the name, and refused to send me the terms and conditions for my flight.”

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Posted 4 years ago

“The worst company I have ever dealt with avoid at all costs. Don't answer the phone or messenger. They have told lies at every opportunity.”

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Posted 4 years ago

“Opodo is the worst. Never even consider doing business with them. YOU WILL REGRET IT! They ARE THIEVES They screw up your email so you never even get the reservation. They owed us a refund and we called dozens of time. They gave us the run around, told us that their employee was a crook, so we had to start the process again. They told us to call the airline, but the airline told us to call Opodo, back and forth 3 times. Finally Opodo said our claim was invalid because too much time had gone by since when they stole from us to reclaim anything. Check it out. These complaints are common, it's even been written about in the Guardian back in 2014. They do this all the time. It's part of their business model....screw the client. NEVER OPODO! The business is probably failing and they're desperate because they're going out of business, so book with Opodo and risk getting a Thomas Cook experience.”

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Posted 4 years ago

“AVOID. Called multiple times about a possible cancelled flight, left on hold for over 2 hours. Contacted them through email and chat options as well and was promised a call back on multiple occasions, which never happened. Now they are refusing to refund our accomodation booking despite our flights being cancelled and a national health crisis in our destination country. Genuinely the worst company. Zero customer service. Cannot express my disappointment and anger.”

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Posted 4 years ago

“Dreadful service. Never again. They got my name the wrong way round on the flight ticket but did nothing despite 4 phone calls and 2 emails accompanied by a copy of my passport which they had requested. I took the risk and flew from Manchester to Buenos Aires, returning from Rio de Janeiro without any airline staff noticing the error. Another alarm when Opodo emailed me saying that my outward flight was no longer available and I could book a new flight the following day. I agreed to this but received no confirmation. I assumed it was another example of their appalling administration and I was right. No changes in my flight times occurred. During my 2 phone calls, I’m certain that I was cut off by their call centre in Asia while the staff member I was trying to communicate with 'talked to his supervisor'. As others have said, they may deliver the goods when things are straightforward but let any hiccup occur and you have no chance. They are a bunch of cowboys.”

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Posted 4 years ago

“Opodo charged my credit card 25 pounds more than the FINAL price displayed to me when I clicked 'purchase now'. The price I agreed to pay at the final stages after entering my credit card details was 494. I clicked purchase now. I then noticed on the invoice I received that I had been charged 518 without ever agreeing that price (that price was never displayed to me). I have tried to complain but they are refusing to even understand what I am saying and are taking 1 month to even respond to emails. Appalling. In the past they took 5 months to refund flights after the airline cancelled them. Stay away.”

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Posted 4 years ago

“Never use Opodo!”

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Posted 4 years ago

“never again!!”

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Posted 4 years ago

“Booked flights from Luton to Thessaloniki -Greece. No communication for return flights or check in info or boarding passes. I will never use Opodo again”

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Posted 4 years ago

“If you're considering booking with Opodo to save some money I would advise you don't! It's ok until anything happens but as soon as there is an issue there is absolutely no customer service on offer. I've wasted hours trying to resolve what should have been a minor issue. Avoid them if at all possible!”

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Posted 4 years ago

“horrible! When you make a booking it says you can add bags online after making the reservation but you cant. You have to call them which costs a lot and then they tell you, you have to add your bags on the airport which costs way more. I booked at opodo because of skyscanner the app. So disappointed in them. I trusted the company because of them. Foolish of me seeing all the bad reviews. I hope I wont get any other problems at the airport.”

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Posted 4 years ago

“Was informed one of our flights in SE Asia had been cancelled in December - SPENT HOURS ON PHONE TO THEIR SUPPOSEDLY UK CALL CENTRE (if so why does no one speak English?)...no refund and flight still showing on our itinerary. Yesterday got email from them confirming my flight today was leaving at 14.20 - it left at 10.35 - Opodo never told us and we missed our flight. Now stuck in Siem Reap airport... cost money, missed connections etc etc - NOTHING FROM OPODO. MY ADVICE WOULD ULD BE TO AVOID THIS COMPANY AT ALL COSTS - WHY IS NO ONE INVESTIGATING THIS COMPANY??!! ZERO STARS... appalling To show this is not fake review my booking ref is 4729973151”

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Posted 4 years ago

“Again, only one star because 0 is not available me. Was book from Munich to Beijing via Paris and Moscow- at checkin was told I can't go because I didn't have a visa for Russia as the flight were not booked as one trip - therefore I would have been forced to collect bags and re check in in MOS this requiring the Visa to renter the security area. Called customer 'service' - and was told they could move the flight to the next day and I could get the visa in the meantime - ??? - cancelled the whole trip and had to buy a direct flight at the airport - we'll see if I ever see my Monday back - DO NOT USE OPODO - worst experience I've had I decades of traveling !!”

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Posted 4 years ago

“Don't go near Opodo! If they're not actually crooks, then they're the worst run company I've ever encountered. It's another long story - like many here. Suffice to say, that six months after being told I would get a refund, numerous attempts to contact them, and several promises to get gt back to me, they've never sorted it out and it's pretty clear they don't intend to. Run away!”

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Posted 4 years ago

“I'm only giving you 1 star as the website don't allow 0 stars. Worst customer experience ever - stay away from these people. And be wary, you won't know that Opodo is facilitating your travel until it's too late. Should be -10 stars.”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews