Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,743 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“DO NOT USE OPODO. IT IS A SCAM COMPANY. After I bought my flight, Opodo kept sending me cryptic emails telling me of a "major modification to my flight", which isn't for three months: "Dear customer We have been notified by your airline of a major schedule change. London (LON) to XXXXX OK (XXX) with Iberia Please contact us as soon as possible within the next 48 hours on the number below to discuss the best available option for you." But they won't answer the phone, won't provide an email address, and the chat bot is deliberately programmed to avoid proper questions, and when it sends you to an agent, the agent will never answer. I can only surmise it is a scam. I was on the phone for 90 minutes, before some jerk with a bad attitude answered 'hello' (not hello, welcome to Opodo, sorry for the wait, how can I help"?), then put the phone down on me. As for their stupid bot - forget it. It is clear this company don't want to talk to their customers. They will take your money and run. Talk to the airline direct. It is a disgrace. A bloody joke. Never using this shower of sh**e again.”

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Posted 4 years ago

“Absolutely disappointing and unprofessional stay well away”

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Posted 4 years ago

“Horrible customer service! Had booked two flights via opodo. Flight schedule changed for the first one and the other was cancelled. Opodo did not inform me about any changes. They also refuse to pay a refund from the flight that was cancelled and won't answer my emails.”

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Posted 4 years ago

“Do not book through them. You will not get any benefit from their protection cancellation schemes. They will lie and deflect and likely won't refund you even if you have paperwork showing they already authorised it. They will bounce you around and even just leave you on hold for hours. Sloppy inept and just out to get your cash.”

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Posted 4 years ago

“the service of this Opodo website is extremely bad, I am trying to refund the return ticket from China to London due to the bad virus in China, and even Tianjing airline(the airline I am flying) from China told me it is ok, but this Opodo company does not contact the Chinese airline itself, and asks me to contact Tianjing airline for Opodo. In addition, Opodo does not have enough agents to help over the phone, nor over the online customer chat help. I have to call/chat hours and still onhold and wait for help. Extremely bad service in this company, very disappointed.”

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Posted 4 years ago

“Customer service is a joke, rang them for an hour on Facebook messenger waiting for an agent to speak to me for 3 hours. My flight got cancelled and now they're refusing to talk to me.”

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Posted 4 years ago

“Stay away from them! I did not receive a refund from them, STILL after one month. I paid the extra to be able to change my flight if needed, which i had to. They charged me for the second flight (after originally already having paid for the first one) stating that I would receive a refund for the first one within two weeks. This never happened and I am still trying to get in contact with them to find out where my refund is! Trying to contact them is a nightmare as well... I have tried three times now and I am on hold at least 10 minutes each time only to be 'suddenly' cut off half way through the phone call. Do not even bother with them, really not worth the hassle!!! STAY AWAY”

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Posted 4 years ago

“I paid for the option to be able to change my flight and then ended up having to change my flight. They charged me for the first flight originally (as expected) and then the new one i had to change to(as expected) BUT they stated they would refund me the original flight cost and still, one month later I have had no refund. I have called them three times now and still have not got this resolved. The waiting time until you speak to someone is over ten minutes each time and when you do finally get connected, the line cuts out! Still trying to resolve this, no luck so far! Appauling service and I would never book through them again! Also, they had added a random charge to the overall price of the flight, this was not mentioned in the overall cost when booking the flights in the first place. Stay away from them, not worth the hassle!”

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Posted 4 years ago

“Absolute India based crooks. Arrogant, rude and rip off merchants. I will never make the mistake of using them again. Please avoid and go direct to the airline or at least another travel agency. Anyone but Opodo.”

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Posted 4 years ago

“Absolute crooks . Online fraud . Do not deal with these scam artists”

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Posted 4 years ago

“I strongly advice anyone not to use opodo. Their customer service is incompetent, annoying slow and useless. They informed me with an e-mail that I HAVE TO CALL THEM because there are changes to my flight. I spent more than an hour waiting on the line just to be reschedule with a mistake - my rescheduled transfer flight was supposed to take place 5hrs BEFORE my arrival! They didn't send any confirmation of that or anything. I called them after 2 days to make sure everything is correct - another 2 hrs on a phone line - and they informed me - ohh, there is a mistake, they sent me from one customer service to another - non of them speaks English in a way allowing you to understand anything. Moreover, to talk with them is less productive then to talk to the wall. They ask you to wait all the time and your case is not moving forward! WORST customer service EVER in my life. It is for sure last time I use their services.”

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Posted 4 years ago

“The whole process is bombardment with unwanted adverts. They tell you that it is intuitive and easy to understand. It is not. Their so called Instant response when you use their help takes ages. Don't bother with Opodo. They are utter SH1TE. Round bouncy objects to Opodo.”

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Posted 4 years ago

“Awful customer service I had to cancel my flight booked through Opodo for health reasons. I am claiming on my travel insurance. The insurance company asked me to get a final invoice from Opodo showing the costs less the repayment of the Air Passenger Duty. I called Opodo's contact centre and was told the invoice would be emailed to me within 24 hours. After 48 hours nothing had happened. I called again, and again was told the invoice would be emailed out to me within 24 hours. I waited three days, still no email. I called again, was told the same, and assured the email would be with me within 24 hours. After another five days I have not received the email. 4 days ago I completed their complaints form. I have no reply. I started this process 2 weeks ago and was told I would have it in 24 hours - but I still have nothing. This organisation does not know the meaning of customer service. Does anyone know how to get the closure invoice that the insurance company wants???”

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Posted 4 years ago

“Opodo booked successfully airline tickets but send me the cancellation. To get refund force me to contact airline customer service to cancel the booking. Extremely unreliable company with a unreliable software and customer management service.”

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Posted 4 years ago

“Terrible customer service - they advised me of cancelled flight four weeks ago but no refund. Customer service department keep you hanging on for ages - never resolve the issue - I would advise don’t use them.... all reviews are poor”

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Posted 4 years ago

“Watch out with their "Flexible Travel Dates" insurance - this is not at an insurance, it is an unregistered and unauthorized product, and absolutely delivers no value at all. It is just an "administration fee".”

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Posted 4 years ago

“The worst airline ticket company I have ever used. Their "customer service" is a joke and I actually think they may be crooks dressed as travel agents. DO NOT USE.”

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Posted 4 years ago

“DO NOT USE IT!!!! They are completely unprofessional. I use it to book a ticket. My flight got canceled and even though they received the money,Opodo didn't contact me or refund me. I tried for 2 months to get my money back, after the 4th or 5th mail they stopped answering to my mails altogether.Thank God I have used paypal to pay them and I managed to get the refund through them.I received the money from PayPal in November.. Opodo still haven't contacted me about that but they still sent me promotional emails.. Like there is ever a chance to use them again.. It's been 5 months and there wasn't been any reply. Extremely unprofessional”

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Posted 4 years ago

“Opodo are just horrible - after I booked a flight they kept my request on hold sending the day after an email asking for higher price. The email also said that the purchase hasn't adn won't be complete until I agree to that higher price. And since I didn't want to agree to that blackmail, I went straight away to the airline website and purchased a ticket. But then the day after Opodo came back and said they processed the transaction taking away money from my credit card. And all that without myself authorising it! You fraudsters!”

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Posted 4 years ago

“Never book via Opodo .. they cancelled my first flight and asked me to call them , i did so and got told that my query is not urgent as the flight is in 4 months time even though they asked me to call them .. called them again after they promised to call back in 24 hours and didnt , to be told by the representative i am not a priority , then was expected to fly a day earlier but still catch the same flight which would result in a 13 hour wait in the airport .. after refusing this as it was them who cancelled the flight spoke to another representative around 5 days later who gave me a whole new flight plan which worked out better to then receive another email where i was then told the flights were not confirmed and they had only emailed the airline even though they had told me i will receive confirmation within 72 hours .. worst customer service ever , been getting the run around from one customer service agent to the next and nothing being actually sorted .. AVOID OPODO ALTOGETHER AND BOOK VIA OTHER MORE TRUSTWORTHY TRAVEL AGENCIES .. how they have 5 star ratings i have no idea i can only assume they have written those themselves or paid people to write fake reviews”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,743 reviews