Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,743 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never again!!”

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Posted 4 years ago

“Booked flights from Luton to Thessaloniki -Greece. No communication for return flights or check in info or boarding passes. I will never use Opodo again”

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Posted 4 years ago

“If you're considering booking with Opodo to save some money I would advise you don't! It's ok until anything happens but as soon as there is an issue there is absolutely no customer service on offer. I've wasted hours trying to resolve what should have been a minor issue. Avoid them if at all possible!”

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Posted 4 years ago

“horrible! When you make a booking it says you can add bags online after making the reservation but you cant. You have to call them which costs a lot and then they tell you, you have to add your bags on the airport which costs way more. I booked at opodo because of skyscanner the app. So disappointed in them. I trusted the company because of them. Foolish of me seeing all the bad reviews. I hope I wont get any other problems at the airport.”

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Posted 4 years ago

“Was informed one of our flights in SE Asia had been cancelled in December - SPENT HOURS ON PHONE TO THEIR SUPPOSEDLY UK CALL CENTRE (if so why does no one speak English?)...no refund and flight still showing on our itinerary. Yesterday got email from them confirming my flight today was leaving at 14.20 - it left at 10.35 - Opodo never told us and we missed our flight. Now stuck in Siem Reap airport... cost money, missed connections etc etc - NOTHING FROM OPODO. MY ADVICE WOULD ULD BE TO AVOID THIS COMPANY AT ALL COSTS - WHY IS NO ONE INVESTIGATING THIS COMPANY??!! ZERO STARS... appalling To show this is not fake review my booking ref is 4729973151”

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Posted 4 years ago

“Again, only one star because 0 is not available me. Was book from Munich to Beijing via Paris and Moscow- at checkin was told I can't go because I didn't have a visa for Russia as the flight were not booked as one trip - therefore I would have been forced to collect bags and re check in in MOS this requiring the Visa to renter the security area. Called customer 'service' - and was told they could move the flight to the next day and I could get the visa in the meantime - ??? - cancelled the whole trip and had to buy a direct flight at the airport - we'll see if I ever see my Monday back - DO NOT USE OPODO - worst experience I've had I decades of traveling !!”

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Posted 4 years ago

“Don't go near Opodo! If they're not actually crooks, then they're the worst run company I've ever encountered. It's another long story - like many here. Suffice to say, that six months after being told I would get a refund, numerous attempts to contact them, and several promises to get gt back to me, they've never sorted it out and it's pretty clear they don't intend to. Run away!”

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Posted 4 years ago

“I'm only giving you 1 star as the website don't allow 0 stars. Worst customer experience ever - stay away from these people. And be wary, you won't know that Opodo is facilitating your travel until it's too late. Should be -10 stars.”

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Posted 4 years ago

“I booked with Opodo just from Cardiff to Paris. The return leg was with an airline I'd never heard of - Enter Airlines. I was given no information regarding the check in with Enter Air other than a booking reference. I needed to know which terminal to go to (Paris CDG is massive, terminals are miles apart) so rang Enter Air. Enter answer with a recorded message saying they don't deal with Customers direct and to contact my travel agent. I spoke to three people at Opodo, all of who simply put the phone down when they couldn't answer my call. Never did find 'Enter Airways' and had to buy a ticket elsewhere.”

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Posted 4 years ago

“HORRIFIC SERVICE WOULD EVEN RATE ONE STAR, After having a flight cancelled only to find out by calling to get flight details I was told someone would contact me 72 hours. Had no response I called to change the flight 1 HOUR WAITING TIME EACH TIME. Travel agent then moved my flight home via singapore, I asked if this was safe for me to fly to as I am 12 weeks pregnant. I then found out this airport is second most dangerous to fly to with the coronovirus. I called Opodo to cancel as the stress of this all I wanted a refund which I paid an extra £130 to have CANCEL AT ANY TIME ANY REASON insurance to then be told it wasnt valid on cancelled flights ! Ok fine but I had rebooked a flight so how was this not valid I had a scheduled flight !!!! I have now been told I have to wait 90 days for a full refund 3 MONTHS !!!!! So I have paid all this money for what !!!! SCAM SCAM SCAM After reading all these reviews I felt incredibly stupid Please to anyone who thinks to book with this company please do not they do not care about their customers at all”

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Posted 4 years ago

“The representative Sunny needed to be repeatedly told what to do. We booked and paid for 5 Business Class tickets all with seat preferences and the confirmation has come through with 5 economy seats and no seat preference. Very dissatisfied customer looking to take the matter further.”

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Posted 4 years ago

“horrible horrible horrible! customer service? they don't even know what it means! will never use again and wouldn't recommend to anyone”

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Posted 4 years ago

“Booked flights for 2 people form Heathrow to Perth via Hong Kong. Opodo notified me of a major flight change and my flight from Hong Kong to Perth was put back 24 hours meaning I will have to get overnight hotel I purchased cancel for any reason and asked for a refund. Opodo have said tat due to a flight change they can not give me a refund. A total of 5 hours on the phone and nobody answers. Attempting to get the credit card company to reverse the payment. NEVER EVER BOOK WITH THIS COMPANY.”

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Posted 4 years ago

“Stay away from Opodo if you want to have a reasonable experience of shopping/change/customer service. The app or website makes the purchase smooth and easy, but everything after that is a totally different story. I contacted Opodo 3 times regarding one cancellation. 1st time, I waited for 1.5 hours on the phone to be told that Opodo does not have access to make the change on my booking, I need contact the airline directly (Opodo 'kindly' provided me a direct line to the airline which turns out to be an invalid number). After contacting the airline, I was confirmed with the cancellation and the cancellation fee will be passed down to my card through Opodo, but the rest of the ticket fare will be able to be refunded, and will be processed by Opodo. 2nd time contacting Opodo days after receiving confirmation from airline. I stayed on line for 1 hour, Opodo had to verify the information back-and-forth and told me that, yes, they got the confirmation, but he cannot refund me and needs to transfer me to an internal specialised department and kept me on hold for 1 hour. 3rd time contacting Opodo, I was told again that he had to transfer to their internal specialised department (refusing to provide a direct line, or case id, or even the name of the department); plus, there is nothing can be done except waiting on the line. On hold for another hour, still was not assisted. By the time I sent this review, my problem is still not solved. I highly suspect the existence of such a "internal specialised department" and they just put people on hold until customers finally give up then Opodo can keep the refund.”

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Posted 4 years ago

“This has to be the worst company in the world, they speak very bad English, pretent they don’t hear you as they pretend the connection is bad and then hang up... they really don’t help at all. This company only fills there pockets and as soon as you have an issue there is 0 help whatsoever! I will never book a flight with them again, very very very bad!”

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Posted 4 years ago

“I've been trying for days to get my refund for the British Airways flight I booked to China with Opodo, I finally received a response via messenger. Opodo offered me £131.23 less for my ticket which I find confusing because after talking to British Airways who commented that I would get a full refund. It is clear therefore Opodo is with holding sum of money from passengers, in my case it is made up as follows: Insurance £99.00 not used because the flight was cancelled by BA. Service option £7.78 no service used flight cancelled. Text Service £2.90 service not used flight cancelled. Baggage tracking £9.00 no service used flight cancelled therefore no baggage tracking. Service Charges £12.55, I have no idea what this is for? I will never use this company again and I'm still in the process of getting my money returned. I don't hold out much hope for my refund. I was given the option to make a complaint via a link which is not a complaint option, it requests only the document number, email address and a request for a refund. The website withholds information deliberately, when and if you get someone to speak to, your are given the deliberate run around and when perfectly reasonable questions are asked you are treated as an idiot and then cut off. I find it hard to believe that this company will continue to exist with such a poor level of service, be very careful using Opodo services. I fully agree with the last review, "Not Trustworthy"”

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Posted 4 years ago

“Not Trustworthy Booked 2 tickets to Manila. Received email confirmation and further emails regarding our trip. Even received airline booking reference. After 5 days have not received our e tickets contacted Opodo and then found out they had NOT booked our flights as the card had not gone through. NOBODY told us.”

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Posted 4 years ago

“Avoid this company at all costs. Customer service is virtually non existent. They asked me to call and then didn't answer the many calls over 3 days. When someone eventually answered after 40+ minutes on hold they said they would put me through and they cut me off. I have tried calling as instructed for 3 days and they have still not resolved the problem.”

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Posted 4 years ago

“You’d be well advised not to use Opodo - ever - unless you love stress. My flight to Beijing was cancelled by BA because of the Coronavirus and I because I had (unfortunately) booked via Opodo, I had to ask Opodo for the refund, not BA. This has taken many, many phone calls to their Indian call centre (best time to get thru is between 1am and 5am and even then I was holding for 53mins!) and I got nowhere...they put you on hold constantly and the phone call lasted almost an hour! I finally got verification that I would get a refund (less their service fee, which suddenly surfaced) after a messenger chat which lasted an hour and a half - because of mainly being put on hold. There is no doubt whatsoever that the 5* reviews on TrustPilot are scams. This company will wear you down in an attempt not to give refunds. Since mine was almost £3000, I stood my ground, but conceded the ‘Service Fee’ only because they wore me down. I will never, EVER book through an intermediary travel company like this again - I’ll book direct with the Airline. Take heed, you’ve been warned, steer clear and stay happy, you don’t need the grief they give - all the reviews on here are clearly real......take it from me. PS. I haven’t actually got my refund yet - they said it would take up to 90 days! PS -and don’t assume paying by credit card will help - they won’t do anything without written confirmation from Opodo that they won’t refund you - impossible since the call centres can’t Email!! Ridiculous!😖😖😖😖”

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Posted 4 years ago

“Booked a flight via opodo on atlasglobal more than 3 months ago on 3.11.19 from london to kuwait. Flight was cancelled due to recent financial struggles of the airlines. Airlines doesn't provide any communciation/information on what they intend to do and what you can do to receive your refund. They don't respond to your emails. When you call them up, they say to get in touch with your booking agency (opodo in this case) and ask them for it. 3 months on, I've been calling both, atlasglobal and opodo. Opodo staff keep saying they have no information from atlasglobal and keep telling me to 'wait for more days'. They don't provide any proof that they are involved in the process or trying to get the refund issued. Honestly, my suggestion is to stay away from all turkish airlines (atlasglobal, pegasus). I've had many flights cancelled/delayed because of them. Personally I'll never be using opodo again either. Trying to save a few quid is always nice but no gurantees provided via third party booking agencies and you end up losing hundreds in the process. (Still haven't received my refund.)”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,743 reviews