Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Everything. You are simply a fraudulent bunch of scammers and should be put out of business. You have stolen money from me in effect.”

Helpful Report

Posted 1 year ago

“Scammers. They have an absolutely dishonest way of operating. After 1 month of purchasing a ticket for 19 EU, they charged 65 EU on my card without any kind of authorization. They saved my card details and stole the amount claiming a subscription to Opodo Prime that was surely subscribed by default when I made the purchase, however I never found out. A most dishonest way to get money.”

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Posted 1 year ago

“They charged me for a round-trip when I was trying to book a one-way. In fact, discovered through the airline directly that I had booked a round-trip flight, though Opodo still only showed me having a one-way ticket. I now have a return flight I cannot take or cancel or alter in any way. Trying to navigate their website or mobile app is ridiculously difficult; no access to live agents despite having a "Prime Membership" and cancelling that proved to be difficult bordering impossible as well. (Though I think/hope I've finally succeeded; I've cancelled the credit card that was associated with the account just to be sure they can't charge me for anything else!) Avoid Opodo like the plague.”

Helpful Report

Posted 1 year ago

“Came to pick up my car and told I had the wrong card. Told by the suppler in Crete that Opodo could change the booking so I could still hire a car for myself, wife and 9 month old son. I spoke with Opodo who I tried calling for about 1 hour that by the time I got in trough my booking was past two hours and now they could do nothing. Lady on the phone was rude and unhelpful. Terrible service. Avoid like that plague.”

Helpful Report

Posted 1 year ago

“Paid extra to get specific seats on a long haul flight due to a fracture but was assigned different seats instead. Been waiting 6 months and no response from Customer Service”

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Posted 1 year ago

“If I could give them no stars I would. After just over a week of our flights been cancelled we still haven't recieved a penny back. We booked through opodo as we had heard great things but what a disappointment. Our flight was cancelled 20minutes before take off. No fault of opodo but I expected them to help/refund us something. We were prime members. Made no difference. We paid cancellation fees when booking. Made no difference. We even told them what the airport/airline told us to do. Made no difference. Overall I will never use this company again and anyone that goes to will regret it if something happens to their holiday through no fault of there own. Just shy of £900 we have lost and all we recieved was an email apologising as the airline hadn't got back to their email and there was nothing more they could do regarding the matter. Laughable is an understatement.”

Helpful Report

Posted 1 year ago

“They are the worst car rental with not accurate price. The car seat for toddler was totally different. Way more expensive”

Helpful Report

Posted 1 year ago

“My bank sent me a text w frau alert as opodo deducted money for my prime membership without informing me via email before. I try to cancel now since yesterday without success. The numbers they have available on the webpage are not working. Complaints/contact to custumor service seems to be just possible w booking reference which I obviously don't have I tried to leave a feedback and got an auto response / Email no longer monitored If you want to life chat and type in cancel member ship it's a chat bot which explains how to do it but it does not work as the website/app is not giving the option described by the chatbot or on various internet webpages. I probably might have to get in contact with the government fraud service as it appears lots of people have the same issue and my bank advised me to report this to the police.”

Helpful Report

Posted 1 year ago

“They charged me for a 10kg bag which when I came to check in disappeared and I would have been charged again by the airline. I decided I would wear little instead! Prime membership rip off… charging for BS service. Can’t cancel it. Had to put a stop on it at the bank! No web chat … not impressed!”

Helpful Report

Posted 1 year ago

“Booked 2 flights using prime Opodo and after few days received a call from them to be told that there has been a change in the outward flights and afterwards continued with a complete overhaul in the return flight too which had a night stay without a hotel or lounge provision. We were given no choice except that we cancel the flights which was very unfortunate and unacceptable as the prices for the same tickets had doubled. We have been trying to tell them that my husband can’t take the 20 hour stay at the airport as he has severe back problems but they just say that we can cancel the tickets.”

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Posted 1 year ago

“...........”

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Posted 1 year ago

“Opodo is a fraudsters gang run by pakis. They canceling tickets and making you to buy new one by double prices. They are associated with pegasus and sharing froud money. Avoid both companies. Value your money and time!”

Helpful Report

Posted 1 year ago

“Absolute scam of a company I booked a BA flight through them and BA cancelled my flight . However Opodo only refund you the flight part and not the insurance or their ‘admin’ fees which equates to half the flight. So basically you get a flight cancelled which is out of your control and they won’t give you a full refund regardless of the circumstances. there is no reason whatsover to use them so don’t bother and book direct”

Helpful Report

Posted 1 year ago

“I got scammed by opodo… I bought a flight ticket. To my surprise, 30 days later, I was informed that I was billed for an ‘opodo prime membership’ using the credit card I used to buy the ticket. The message does not even tell me how much the membership is. I believe it is around US$ 70. I was never offered and never applied for this membership. I immediately cancelled the automatic renewal in 12 months. I tried to remove my credit card information from my opodo account. It does not seem to be possible. I do not trust opodo with my credit card information anymore and will now have to cancel the credit card. My recommendation, never give your credit card information to opodo. It is a stupid business approach. I am retiring in a few months and will travel extensively but will never use them again.”

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Posted 1 year ago

“SCAM! DO NOT USE OPODO OR EDREAMS!!!!!!!”

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Posted 1 year ago

“Total Scam. I booked a flight from Bangkok to Manila return. I also booked the hotel in Manila through Opodo. Apparently Philippine airlines cancelled both my outward and return flight. I was offered a different flight that was totally unsuitable. Opodo told me they had another flight for me. They told me confirmation would be within 48 hours. Time for my flight was approaching fast - I kept contacting Opodo they kept telling me to wait. Finally on the day I should travel there was no confirmation of this promised flight so I couldn't fly. This totally messed up my visit to Thailand and the Philippines. I ended up travelling back to Bangkok a couple of weeks later from where I was staying 3 hours away and then had my short trip to the Philippines. As it turned out Opodo claimed they were trying to book me on a flight that actually doesn't even exist. Since then back in July I have received no refund for either flight or the hotel.”

Helpful Report

Posted 1 year ago

“terrible aftersales service ... they put same name down twice on the booking .. with easy jet and hotel ... and then cannot correct the error .. the booking is a mess.”

Helpful Report

Posted 1 year ago

“Awful experience. Did not state at the time that I needed a Covid vaccination to fly, got to the airport and was told I could not fly and would need to speak to Opodo to book a direct flight that would avoid stopping via Miami. When speaking to 3 separate agents, I was told I needed to speak to the airline, I explained how important this flight was as it was for a funeral. They apologised and said there is nothing they could do. I even offered to pay extra, I actually pleaded at this point and was in tears, they said sorry I need to speak to the airline as they cannot change my flight or help. I have never felt so let down by a company and there is nothing they could say or do at this point that would make me ant to book with them ever again, I was also a prime member, imagine that. Imagine telling someone you cannot help them and they are going to miss a funeral, how do they sleep at night, you literally couldn’t make it up, it was like a living nightmare, I almost lost £800 and was told if I didn’t make the flight then I would lose my money, all I wanted to do was book a direct flight but they made this absolutely impossible. Virgin Atlantic advised to ALWAYS book direct with the airline as they would have been able to help so much more but can only do so much when booking via 3rd party, that experience put me off for life. I’m a fair person and in situations like that, regardless of my job I’m going to get that person on a flight to the funeral as I have morals! Awful company standards, no ethics or empathy for their customers. AVOID AT ALL COSTS. FYI I made the flight in the end with the help of the lovely virgin Atlantic attendant. Word of warning ALWAYS BOOK DIRECT WITH THE AIRLINE! There is so much more they CAN and WILL do for their customers!”

Helpful Report

Posted 1 year ago

“This company is a scam! They rob me selling me a ticket fake. Careful! I have already reported it and I hope these criminals are caught”

Helpful Report

Posted 1 year ago

“DON'T USE OPODO IF YOU EVER WANT TO SEE YOUR MONEY BACK!! Opodo and their insurance partner company eDreams have the worst customer service in the world!! If you buy an insured ticked, don't ever expect to see your money back, because you won't! However, they will make sure that you lose tons of your time and nerves while they are shifting responsibility, making you talk to idiotic chatbots until you go insane and finally give up, letting them keep the money they owe you, so you can have your peace of mind again. This is criminal and I am wondering how much money they stole from their customers so far. Probably billions. Criminal companies both Opodo and eDreams. STAY AWAY FROM BOTH!!”

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Posted 1 year ago

Opodo is rated 1.0 based on 1,770 reviews