Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,771 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst possible service! Got charged twice, flight was cancelled, no money refunded.”

Helpful Report

Posted 6 years ago

“OPODO IS A SCAM. THEY LIE TO YOU ABOUT EVERYTHING AND. PLEASE DO NOT USE THIS SITE FOR YOUR TRAVEL NEEDS.(TICKETS , HOLIDAYS, HOTELS, ETC)”

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Posted 6 years ago

“Worst company ever!! NO refund for double booking and no reasonable explanation for silence from customer service. DONT USE THEM!!”

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Posted 6 years ago

“DO NOT USE THIS COMPANY!!! got confirmation for easy yet flight from Gatwick, lucky I checked my emails, they transfer it to Luton, 4 hours away!! flight is due to leave 7AM!! I spent the entire sorting the flights, had to get it right as my husband had medical stuff, needed special assistance which was sorted with easy jet, new flight with Ryan air, they didn't want to know about the assistance, OPODO didn't book on the extra luggage which paid for, found this out at check in!! completely stressed out and was worried all holiday if we had any more surprised on return. customer services advise was to put in a complaint, well that doesn't help the situation when you are an airport. Never again would I use this company!!”

Helpful Report

Posted 6 years ago

“Don’t work with opodo. They are useless. For the ones who are curious I’m writing why. I bought a two way ticket from London to Istanbul. First i tried to check in but the application and their website didn’t allow me to do that so I should call them to make the check-in. I paid for the call. After i came to İstanbul i decided to change my flight date, i called them but i need to wait about 1,5 hours total to make the change. Agents are too slow and not smart enough to handle a service like this. I spoke 3 different agents and at last one could make the changes. Two days after because of some issues again I should change the flight date so I told them I’m calling abroud to uk and my call credits can finish and i asked them to call me back if the service will take too much time. But they say it won’t take too much time and refuse my offer. I spent more then 1 hour on the telephone while im waiting for their job to done. But for tree times, they hold the telephone and after 30 mins waits I should close the telephone to make another call because I guess they forgot that im on the line! My call credits finished because of this careless service so i tried chat. But this time an agent answered me first but then after 15 mins chat she said she will transfer me to an expert... Again i waited more then 45 mins but no one return. So I wrote to their messenger chat, i’m still waiting an answer over 24mins.. When im calling the service they hold my call more then 5 mins to connect to an agent. Even its 3am. This company is a kind of a mafia, i got in but I cannot going out. At last i reached them from another mobile but this time they told me there is a technical problem in their system so I should wait 3 or 4 hours and call back again. I begged to the agent at last he is trying to solve this i hope but the line is again mute and I’m still waiting. After 42 mins the agent told me the fair is not available so he can’t make the changes. Haha!! And when i said this is unbelievable, he shot the telephone on my face/ I have doubts that this company provides service in a coop! Please don’t work with them...”

Helpful Report

Posted 6 years ago

“I will never use these!!!!!!! Run away, I will never use these!!!!!!!! , for changing date on my flight, they want more money than a new ticket I could buy from diffirent agent. , its very unfair and they were not helpful, customer service is (0) stay away!!!!”

Helpful Report

Posted 6 years ago

“I've bought form OPODO a return trip from London to Lisbon and received a confirmation e-mail for both ways that would be going by Easyjet and returning by Wizair. On my way to Lisbon everything was smoothie but on my return for my surprise there wasn't my name on the Wizair list for checking in. I've contacted OPODO from the airport and was told by the attendant that my booking had been cancelled due to no availability of space and that they have sent me an email to offer me two another alternatives, what is a lie once I've checked including my spam box and couldn't find it. Strange also, the fact that my son bought the same trip with the same flights to go with me two weeks after than me and how they had no availability for me but still had two weeks later for my son? So, I had to pay 295.00 for a ticket on last flight going by Ryanair to Stansted at 23:50 and than have to pay a taxi to Luton to pick up my car. Also, as my son travelled by Wisair he said there was plenty of empty spaces in the aircraft, purely incompetence of both companies. OPODO, never ever again and I don't recommend anyone to buy anything from this company, whether is a flight or hotel reservation.”

Helpful Report

Posted 6 years ago

“Terrible company. Booked 3 fights to Greece, took my money and then when I called about 3 hours later to see why I had not received booking confirmation they advised they could not get flights and they would trigger a return of my money in 7-10 days. I looked immediately online and saw they were still advertising the flights as available. Its a scam for sure, where do people go to have these people shut down!”

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Posted 6 years ago

“When they are good, they can provide some really good deals. But you can't always tell when this is.”

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Posted 6 years ago

“Terrible customer service when you need to use it!!! They lie and ignore you!!!!! Don’t waste your time with this fraudulent company!!! Trading standards need to look into them!!!!”

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Posted 6 years ago

“This was a untrusted company as they have lied to me numeric times ( gave fails information ) tried to scam me also numeric times and treated me unfairly , which caused emotional distress for me and my family . I am planning to sue the company which will waste even more time for me but the why this issue was treated was unacceptable as the problem was not my fault and I have tried to compromise with them several times but I still got lied to and this is my last option. I went to opodo as its a well known company and will give what I need but this experience was the opposite.”

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Posted 6 years ago

“The worst customer service I have ever received. Blaming on the customer when their website actually showed wrong info. The customer service officer could not even speak properly english and communicate decently. If there would be a rating lower than 1 star, i would prefer that”

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Posted 6 years ago

“I looked to book a flight with Opodo by phone, when the operative took the call she stated that she could save me 40% by booking the hotel & the airfare together, when she looked it took 20 minute to get the details as her English was poor, by the time she got through to a price she quoted £950.70 this was £200 more expensive than booking direct - so not only was the service poor but she lied and ultimately was more expensive -”

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Posted 6 years ago

“Appalling - Opodo obviously treat their customers with utter contempt. Booked a flight - they sent an email to say there's an ammendment - follow the link. OK did so - flight still showing. I ask them to reconfirm - they just send the original computer generated email. Flight still showing all fine. I call them - they tell me 'oh yes the flight's cancelled'. I ask them why they didn't just say on the email. They say effectively 'well you know now'. I get annoyed. Guy says I won't be refunded now! Second thing - booked a flight online. Get an email to say 'we're processing it, we'll send you an email'. I call - guy says oh we're just a travel agent, we won't do it until tomorrow (after your flight due to depart) - better we cancel it! Really quite shocked. And there's nowhere to complain to - hence coming here with a warning. Avoid Opodo / Edreams.”

Helpful Report

Posted 6 years ago

“Absolutely the worst experience I’ve ever had, do not book your tickets with this company! I bought a flight from London to Prague, the price was quite good and they were offering also “free check-in” so you wouldn’t have to do anything and your ticket would be send to your email directly 24 hours before your flight. However!! In the end I found out they charged me another 70 pounds for their fees or whatever and then the night before my flight I realised I couldn’t do check-in online because their app just didn’t let and when I tried to use the number of my ticket on the official Rayanair website to do the bloody check-in my ticket was not “valid” apparently so I had to pay another 50 pounds on the airport because as I mentioned before I was flying with Rayanair and as you probably know they don’t offer free check in on the airport. Waste of money, waste of time and energy! Never again.”

Helpful Report

Posted 6 years ago

“In the booking it said, the total price is 70,81€. But then they charged 100,1€. Scam and fraud!!”

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Posted 6 years ago

“Booked Easyjet return flight to Lisbon-London through Opodo. Cancelled flight with Easyjet directly as instructed by Opodo. Did not receive refund from either company. Called Easyjet customer service, which assured me that Easyjet had refunded the flight cost to Opodo -- it is now on Opodo to refund me my money. Opodo has not refunded my money for 32 days now. Within these 32 days, I've called Opodo customer service four times, each time assured I will receive the refund within 7-10 working days. Was on hold for 37 minutes until I got to speak to a floor manager who was unable to do more than what 'regular' customer service representatives (send confirmation email stating refund amount and booking reference number). I will be calling again after 7 business days to chase my refund. I have called 5 times in total now. Do not use. I suspect criminal scamming activity.”

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Posted 6 years ago

“There is no lower choice other than this. Its very unreliable and the customer care is worst. They do not have email address so that you can raise your concern written and have it as a complaint copy. Each time you call, explain in full and then in response they have always an excuse that flight operator has changed, they don't have control. Never book through Opodo site even you got 50 dollar less or so. My experience is very unpleasant and i'll not recommend to any one else.”

Helpful Report

Posted 6 years ago

“I and my wife booked flights from Sydney to Osaka and then to Tokyo in Japan through the opodo online. We had to book separately because I would have to travel further to Seoul, Korea. There were some issues the seat booking (they charged AUD$50 per seat) so we called their office and in the end, we had to cancel our booking straight after. We requested an email for our record of cancellation, and they sent us email that our bookings were cancelled and payment would be fully refunded into our credit account within 10 days. After waiting for 10 days, it was still not refunded and I sent email to inquiry and received a reply that my fare was already refunded. After waiting further several days, it was not refunded and I called them, and they told me to send my bank statement. I did so. However I did not received any acknowledgement and nothing happened. I called them again and a honest agent told me that previous agents "forgot to cancel our bookings" and that was why our fare were not refunded!!! Unbelievable! He said it is now fixed and our fares would be refunded within 7-10 days. I just hope it will surely be refunded this time. I won't use opodo again.”

Helpful Report

Posted 6 years ago

“I booked a flight from Norwich to Edinburgh and return the next day and paid £261 by Nat West CC, I received an e-mail saying the money was sent back due to a problem processing it, Nat West confirmed that £261 was asked for then withdrawn. I spoke to a man who could barely speak or understand plain English and told him the problem was clearly at their end, he promised to fix it and I would receive flight confirmation next day, of course I got nothing except an e-mail saying "Nearly there". I then cancelled the booking after an 1/2hr wait on the phone and dealt with another man whose English was slightly better than the first and after some frustration whilst he checked the booking agreed to cancel the whole deal. Nat West were advised not to pay any request for the booking if one was presented and they (NATWEST) were most efficient and quick. I wouldn't advise anyone to deal with OPODO, they are a complete hick outfit that will only give you grief. Trading standards should look closely at them !!!”

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Posted 6 years ago

Opodo is rated 1.0 based on 1,771 reviews