Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID OPODO like the Plague! They are just scammers! On 30/07/2021, bought a flexible, return ticket frm UK to UAE & paid a Premium charge to have the flexibility to change my flights. Their price for the airfare wasn't the cheapest either! When the time came to change my return flight to be home for Christmas with my family, I spent nearly 5 (Five!) hours over several days talking to several of their staff - Varun; Nishant - 3 times; Jian; Sheekha; and others trying to change my return date & arguing with them that I had paid a Premium in order that I could change my return flight but they just wouldn't know! At first they said that they had sent a change request to Etihad & assured me that they would contact me within 5- 7 days. They never did - of course! Then they said that they were chasing Etihad for a response & added that EY will probably charge me £205 plus a possible ticket by them & when I rejected this and argued that I had paid a Premium to be able to change my flights, they told me that: "According to the terms & conditions of your flight booking, the tickets you have purchased cannot be modified or changed!" When I protested harshly about this & insisted that I wanted to escalate & discuss my complaint with a manager, I was told by Ms. Sheekha that their manager - a Mr. AMEESH - would get back to me within the hour. Again, he never did of course - if he ever existed! In the end, thankfully, a colleague at work who was aware of this issue, gave me a particular contact number at Etihad & after I explained the situation to them, was able to change my return flight out of Abu Dhabi three (3) times for FREE! What a breath of fresh air the staff at Etihad are! I have now decided to AVOID Opodo the scammers (as well as all other travel agents!), pay a slightly pricier fare but, in return, I will have peace of mind & an excellent service!”

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Posted 2 years ago

“first of all and simple recommend is never use opodo. it was my original flight on 16th of March 2020 cancelled because of first outbreak of covid. since then I have been kept waiting to get refund. Opodo hs sent me several time some emails mentioning that they sent refund request airlines but has not been processed. its a big scam. it should not be that long since march 2020 till now almost more than one and half year!!!! never recommend opodo...”

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Posted 2 years ago

“Zero. I think this company does not exist... no customer service”

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Posted 2 years ago

“has been trying to get a refund 6 month now and they hang up the phone calls and don't answer emails. Do not book with them it is a scam”

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Posted 2 years ago

“charged me more than what it said they would charge on the website, absolute scam”

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Posted 2 years ago

“ok one year now opodo/edreams still no refund you are now known as the biggest across the world”

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Posted 2 years ago

“will not process refund after the flight is cancelled”

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Posted 2 years ago

“Call the police for this scamer!”

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Posted 2 years ago

“Took €56 from my bank for prime without my approval. Going to try to get my money back”

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Posted 2 years ago

“I bought 2 tickets for Vienna. One ticket for my sister and a ticket for myself. I then actually couldn’t fly, yet my sister did. Happy Days I then see a transaction on my account for £59.99 x 2. I queried it and allegedly I signed up for OPODO PRIME !!!! As I bought two tickets- I ALLEGEDLY singed TWICE. Seriously!! I was charged for 2 accounts- which I find appalling - somewhere there was a small print. Don’t be scammed nor conned by OPODO. I contacted them- it’s my fault. They don’t reply and when they do- it’s well passed the 14 days cancellation so I HAD TO PAY. DISGRACEFUL SO MANY HAVE BEEN CONNED BY OPODO. It’s all over social media and this is the ONLY way they reply. Twitter or Facebook. PLEASE- don’t be another victim- and don’t use OPODO. £119.98 for what- an account(s) that I allegedly signed up for- OPODO PRIME = SCAMMED!!!! Thanks for nothing.”

Opodo 1 star review on 6th December 2021

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Posted 2 years ago

“Only gave it one star so I could give a review. Elderly relative googled Air NZ and Opodo ad came up - she booked, then realised it wasn't Air NZ and cancelled. Refund not forthcoming. Uncontactable. Thieves preying on naive people. I do wonder how they sleep at night. Bet their parents are proud of them.”

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Posted 2 years ago

“Terrible , they never confirm the options they give you if you have to change the booking and their agent never solve the issues I spoke several times for the last two weeks on the app with different agent trying to change my booking , they give you options but never gets confirmed is useless and you just waist money and time ,is a scan and the phone number they give you to call never answer ,is the worse site ever”

Opodo 1 star review on 2nd December 2021

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Posted 2 years ago

“Scam company I'll cancelled opodo prime and they have charged me anyway”

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Posted 2 years ago

“Ticket bought in Nov 2019. Flights cancelled by the airline in March 2020. Chased the refund so many times and never received it. Worst company ever!”

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Posted 2 years ago

“Scammers. They promise refunds "to reach your account next week" repeatedly over the past 14months. NEVER USE THEM.”

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Posted 2 years ago

“Absolute garbage, thieves, hidden policies everywhere to take your money even if you didn't get the service you signed up for, non existent support, avoid if you value your time and money”

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Posted 2 years ago

“Do not book Opodo, just do not even be tempted. Like many other reviews, I too have had a horrible experience with Opodo and remain over $3000 out of pocket due to a refund which I still have not received. My flights were originally cancelled in April 2020 due to the pandemic. I am entitled to and have been told my refund is being processed by the airline ever since.... Like many others, I have experienced a complete lack of genuine care or ability to actually investigate what the problem is in processing my refund. All call centre staff are very well trained in conveying a scripted response designed to force you to continue to wait for your refund. I have now been waiting 19 months. Do not book Opodo, just do not even be tempted.”

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Posted 2 years ago

“Plz don’t book anything from opodo. Last February I canceled my air tickets still waiting for my refund. More then 1000 time I mailed them. No one reply email. Plz plz dot use opodo.”

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Posted 2 years ago

“I have Opodo prime-I cannot get any replies back from them regarding flights changing etc. I then attempted to cancel my membership and was charged an extra £60 upon cancellation and paid for an extra year of membership without saying I wanted to. They also will not refund any money for delayed flights.”

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Posted 2 years ago

“Very difficult to contact if there’s an issue. Emails are not addressed or replied to. Shameful people!”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews