Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOT Reliable. Worst experience. I bought a partially refundable ticket from Opodo. Now they are saying the ticket is not refundable. There are no contract numbers on their website or emails, so you can never reach them for your requests. I lost the value of my 2 tickets, cause I couldn't contact them.”

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Posted 3 years ago

“Worst booking company ever. Traveling for 20 years now. Never had such a bad experience. I have purchased 3 air-tickets, paid them of course. After that they lets say disappeared. Cannot contact them, they do not answer their phone but they keep sending you messages to become a member of a stupid membership card they created. I wanted to do changes on my tickets and they were telking to contact airlines... The airline was telling me you paid opodo so contact them... So please stay away from opodo. Is a scam”

Helpful Report

Posted 3 years ago

“Do not ever use OPODO, they are very interested to sell you a ticket but everything after that they do not care at all! I booked a 21 hours duration flight and when the ticket arrived to my email it was 66 hours! 1 week after every single day for over 4-5 hours a day on the phone with them (getting through takes ages), useless chat agents and not replied emails - I have to give up and buy a new flight ticket. My husband purchased a flight ticket from them and had to buy a new flight ticket at the airport as the airline could not find the ticket he purchased through Opodo. Never seen the money back. It looks like one big SCAM.”

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Posted 3 years ago

“Please DO NOT buy with Opodo. I booked a flight in 2019 to leave in March 2020. Due to COVID my flight was cancelled and have not been able to travel since. I have called over thirty times in the past year and I have still not received my refund. I have been told countless times I would be called back and I have never been called by Opodo. Opodo told me I would get a refund within three to six months and still nothing. I was recently told I can no longer receive a refund for my ticket because it is expired. They have stolen my money like they have so many others. DO NOT PURCHASE ANYTHING FROM OPODO.”

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Posted 3 years ago

“NEVER NEVER NEVER BOOK WITH OPODO!! They are lying scammers! I spent hours trying to communicate with them trying to get my flights changed. It was clearly written in the agreement that I had a flexible ticket. I called three different times and each time I was told COMPLETELY different. I was told to just buy a new ticket and call again as I would have received a refund. At the end of it all I was offered €18!!!! for approx a €100 return flight! I lost a whole return trip because they lied to me and misinformed me. In total I lost a good €300 because they do not help their costumers. I am absolutely raging. The costumer service was appalling. AVOID ‼️ God help them.”

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Posted 3 years ago

“Worse support ever. I even will make sure to pull them in court. They are completely scam.”

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Posted 3 years ago

“DO NOT book your ticket trough Opodo no matter how much cheaper they are! I had to cancel my flight do to covid infection. I had to fly with FlyDubai and in fare terms it is clearly stated that changes and cancelations are possible. FD said that i have to contact travel agent (opodo) in this matter. After 5 days of trying to get trough the chatbots they call customer service, I found an email of their CEO, Danna Dune, and sent him an email. Next day customer service contacted me and asked me for the covid documentation, which I have sent. They replied that I have to send it in pdf - and they were in pdf already. I have sent them once again together with screenshots, just to be sure. After that nothing. Nobody reached out despite my numerous emails. I have reported this to EU authorities, hopefully I will be able to get my money back.”

Helpful Report

Posted 3 years ago

“I am here to confirm that OPODO is the world's worst travel booking portal. The customer service is absolutely pathetic”

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Posted 3 years ago

“Scam! Dont get the prime membership!! Service-line is terrible as well!”

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Posted 3 years ago

“Inefficient customer service cause me so much trouble ,please avoid avoid booking with them unless you want extra stress”

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Posted 3 years ago

“This is so disrespectful. I can't believe that this agency is still functioning. Plaese, but pleaseee don't book anything through them. They dont want to help you, they just want easy money. They hanged up on me 5 times!!! It's always the same pattern - please wait and then they disappear. I asked two times to talk with the supervisor but they just hang up again. Amazing!!! I lost my flight, I lost a lot of money. They should be forbidden and all their agents should go to the market place, to sell fruits and veggies, it would suit them very well.”

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Posted 3 years ago

“It is a scam - after signing up for a free 30 day trial period you automatically subscribe for a year and have to pay a fee, which they charge from the credit card that you have used to pay for your tickets, without even authorizing the payment! Stay away from Opodo!”

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Posted 3 years ago

“They take onauthorized money of your bank. Made complaints with my bank. Got the money back. Had to block my credit card.”

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Posted 3 years ago

“I am just confirming what everyone here states. just don't book anything from them. They can easily ruin your trip and plus they have the worst customer service could ever someone meet. Just DON'T.”

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Posted 3 years ago

“scammers!!!! stay away. took the money and doesn't provide any ticket or booking confirmation. there is no support. they should be blocked by the authorities.”

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Posted 3 years ago

“OPODO travel agency is a real scammer, its been 2 years now since my refund request has been registered in their portal, but still they are blaming British airlines for the delay, when I contacted BA, they were saying that the case has already been settled but still these scammers are firm on their stand saying that airlines has not responded to their request..”

Helpful Report

Posted 3 years ago

“Do not use OPODO, it is a scam! They make difficult to talk with them, chat options not helpful as they are not agent. Asked to talk with an agent and said they were too busy. I cancelled the booking straight away as the booking was not what I asked for. I then realised I was charged even though the website says that the cancellation is in process. I talked to OPODO that advised they cannot refund as I have to direct this to the airline. Went to the airline that advised as booking has done through an agent I have to go and talk to OPODO. Please do not use it. Edit: According to the dictionary scam is a deceptive scheme or trick used to cheat someone out of something" and this describes exactly my experience. I booked flights, they were not what I asked, for, I cancelled almost immediately and, within my right I am entitled of full refund but according to one of the Opodo agent is not going to happen Below I am asked how easy was to get a refund: it does not look like I will get a refund, even though I am entitled to.”

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Posted 3 years ago

“STAY CLEAR!!! Worst company you can possible go for to book your flights.”

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Posted 3 years ago

“Cheated! .. I paid over 150€ for extra baggage while booking, but the airlines at check-in counter never received the money for the baggage! Called OPODO Hotline and the guy at the technical support put his hands down saying he cannot help the situation. Gave an email id to write my complaint (response supposedly in 24 hrs) but it has been over 10 days and no response to my emails. Ended up paying twice (what else could you do standing at the airport queue?) !! NEVER AGAIN!”

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Posted 3 years ago

“thanks to this site OPODO/EDREAMS have been exposed for what they really are SCAMMERS i have been waiting one year for my refund all emails i send are ignored you can never contact them by phone yet they still try to sell flights to countries that we cant fly to because of covid please DO NOT FALL FOR THIS SCAM OPODO/EDREAMS so many people have been robbed by them we/you have to warn as many people as you can about this SCAM thank you all and this site for exposing this scam i wonder if the staff at OPODO/EDREAMS think about all the poor people they have SCAMMED when they eat Christmas dinner i hope you choke on it thieves liars scammers scum”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,770 reviews