Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,741 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“I booked flight tickets in February from Opodo with their 30 days free membership trial. When I contacted them to cancel my trial, they offered me a lucrative deal of two vouchers, one towards the flight booking and another towards flight plus hotel booking. I became member and paid the fees. However I never received those vouchers. I keep on calling them, I’ve made numerous calls ( more than 10 times) since march. I’ve never received those vouchers. Every time I call them, operator sitting in some foreign land apologies and ask me to wait another 24-48 hours. I feel sorry for those employees. I’ve not yet received vouchers. I also asked to speak to manager and they said he would call me back within 24 hours but never received a call. What a waste of time.”

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Posted 4 months ago

“Opodo insnared me in a fine print Ts&Cs operation called Prime Membership costing £89.90 after booking flights. The membership charge was sent to my credit card company without authorisation 30 days after the free membership expired. The T&Cs were in very fine print and I ended up paying over the odds for a flight booking. My credit company contacted me to say that the payment was fraudulent but subsequently I was unable to dispute it as Opodo claimed I had agreed to their terms. Call me naive but Opodo is a company operating in bad faith. I can't imagine may customer have anything to gain from the 'membership' they offer. The staff at Opodo were very polite..”

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Posted 4 months ago

“don't buy flights on this site by any chance, last year I took a flight to Germany and today I took 100 e only because I bought one ticket and they automatically stole my money and now they won't give it back, so be careful and don't buy!!”

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Posted 4 months ago

“The company are completely non transparent in how they operate. Having booked 2 flights with them I have now been charged £89.99 for some subscription which I did not request. Their customer services are appalling and tried to fob me off with flight vouchers instead of refunding me ther full amount. I have no invoice for this charge, no receipt and no email to tell me it was being charged. A very corrupt practise.”

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Posted 5 months ago

“its a scam - simple as that! you buy a cheap flight and they automatically sign you up for an annual (auto-renew) subscription called Opodo Prime, which is £60. They send you emails to confirm the subscription, which most people wouldn't read (why would you, when you already have your flight confirmation email) - and they use these emails as evidence that you "should" have known what you've been signed up to. No chance of getting the money back, but I'll never use Opodo again”

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Posted 5 months ago

“There is hidden charge. Doggy company”

Helpful Report

Posted 5 months ago

“Last week i was appauled to find out that Opodo has charged me for the renewal of my prime subscription despite me never consenting to this. I have the most awful experience with this company and I would never recommend it to anyone. Last year, i signed up, and for the first couple of bookings everything was fine. Then I began trying to book two flights, from Uk to Poland and then Poland to Italy, for three people. Six or seven times i tried to book these flights, and each time after getting payment confirmed on the website, recieving an email saying the booking had failed. Contacting customer service, they told me it was a problem with my bank account, which I at first believed, despite having enough money in the account, so i tried with several different bank cards. Every time it failed, and every time Opodo told me it was my fault, it was a problem with my bank account. Ofcourse, no such problem with my bank account existed, instead, Opodo had listed a selection of "super cheap" flights on their website that were in fact "unable to purchase", misleading me and others that we were subscribing to getting a better deal. In fact, this whole episode cost me and my friends a lot of time and a lot of money, because as Opodo faffed around with its "fake" online booking system, the price of real flights continued to rise, and in the end we had to book with a different company. I was outraged and vowed to never use Opodo ever again after this experience, so imagine my shock when they forcibly take money from my account for a renewal I never asked for. I rang up demanding a refund, and they had the cheek to offer me only a partial refund with a voucher. They said they couldn't process a full refund because i had accessed savings through my account last year, which i paid for already! This renewal covers the next year, not last year, so i have not accessed any deals at all with that payment, so why they are using this as an excuse is beyond me. Ofcourse, the "savings' they are talking about are also highly exaggerated, with them claiming they saved me almost £300, when in fact the the few flights i did book were only marginally cheaper than those available on skyscanner, and the fiasco with my poland flights ended up costing me way more than they ever claimed to save me! I would never use Opodo ever again.”

Helpful Report

Posted 5 months ago

“** DO NOT GIVE OPODO THIEVES YOUR CARD DETAILS ** A £70 prime membership they charged to MY card two weeks after my wife used it to buy flights. She didn't want the membership - never had. They emailed her before taking the money - in English, of which she understands some by ear alone. When told of this issue you'd expect any company with an ounce of integrity to cancel and refund. Oh no. Opodo finds such things as integrity old fashioned and cumbersome- As far as they are concerned using my card a second time two weeks after first use, without my agreement, isn't theft. Apparently they can do whatever they like with your money whenever they like, providing you've given them your card details. They did not honour their breach of contract in terms of communication and they refused to comply with the 14 day cooling of period under UK law. Just criminals Their customer services are dishonest, their business practices despicable. ** DO NOT GIVE OPODO THIEVES YOUR CARD DETAILS **”

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Posted 5 months ago

“I am extremely disappointed with my experience with Opodo, and I am hesitant to renew my membership. I had planned to fly in 7 days and found a flight on Opodo. Due to previous issues, they provided me with a £70 voucher as a courtesy for my next flight. However, when I tried to use the voucher, the site crashed during payment, and now the voucher is showing as used. I have made numerous calls to Opodo (approximately 20 calls) and even submitted a written complaint to management, but I have yet to receive a reissued voucher. Meanwhile, the price of the flight has increased by £350. This situation has been ongoing for 3 days, and I am frustrated by the lack of resolution”

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Posted 5 months ago

“I have bought 6 tickets from Alicante to Warsaw and made mistake in the date of flight (booked for June instead of July). I called them the same day with the request to change my booking with Wizz Air, which is normally should be with no additional charge and doesn't take a lot of time if you do it directly with the airline. Opodo agent told me that he had written request to the airline and I have to wait up to 72 hour for the outcome ( which I did not receive). Each time I called them each time I received the same answer(we made request, wait for 72 hours). It's been 11 days since I've been trying to resolve my issue with this company. I spent a lot of time hanging on my phone, it took me a lot of nerves to hear the same answer again and again with no outcome for such a simple request. This stressful experience is still going on. I am not sure if they will change the booking, if I can save my money, I can’t plan my journey. And yes, I also have prime membership which is completely useless in terms of customer support. It’s definitely better to book directly with the airline and avoid such a service.”

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Posted 5 months ago

“Do not use Opodo. Previously when we travelled at the airport we dad to pay £150 extra despite booking for luggage inclusion. Now they have today tried to get £69 for ‘ Prime subscription’- which we did not want. Fortunately our bank picked this up so must have previous problems with Opodo. How do they get away with all these scams?”

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Posted 5 months ago

“They stole 100$ from my card saying I signed up for prime which I didn’t and when I told them they refused to refund my money careful it’s scam and they are stealing you”

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Posted 5 months ago

“Would leave zero stars if I could.. 0/10 do not recommend at all. No discounts any better than a good search can get you anyway. Customer service is completely lacking, just a "thanks for your patience" it's been 2 weeks since I was charged - even though I haven't used the account in 3 years, its not my account anyway AND I HAD already cancelled it. Once when I realised the "discounts" were rubbish and then again last year when all this happened before ! Yet STILL charged the annual subscription fee AGAIN for something that's been cancelled!”

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Posted 5 months ago

“Opodo is a complete scam company. For the third time, I paid for the boarding pass both in the program and at the airport.”

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Posted 5 months ago

“If it was possible I would give them no stars. Please do not buy your tickets from this company. I actually think its actually a scam and illegit company.”

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Posted 5 months ago

“Do not use this company they are Scammers you book a flight etc and the price looks competitive so you book it, but then you pay the price, fees then 2mths later £89 will be taken from your account without your authorisation for Opodo membership !! You call to tell them that you have never subscribed to being a member and your talking to an operator in India who isn’t really interested only peace offering is £40 credit off your next booking.”

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Posted 5 months ago

“already talked last year 2023 with your support person that I wanted to cancel my subscription. Than Monday 27.05.2024 again money was taken from my card for 1 more year subscription, I called support team and nobody wants to cancel my subscription, can not delete my credit card details after I log in I spend more then 30 min on phone with 3 different person and still didn't any confirmation that I DO NOT WANT to be charged from my card. I don't want you service any more!!! Somebody needs to confirm this to me. It is unacceptable what you are doing to me Really bad service.”

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Posted 5 months ago

“I never heard of this company until this morning when they attempted to take £59.99 from my account & luckily my bank blocked it, but then I find that This company took £59.99 out my account last year. This is a scam😡”

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Posted 5 months ago

“On May 22nd I bought a flight from Seville to Paris from Opodo. The price of the flight on the airline's website was €98. Opodo offered the same flight for €84 on the condition of becoming a Prime customer (with a 30-day trial period, free and cancelable at any time). I found the offer attractive, but was wary of Opodo due to its bad reputation. So I decided to hedge my bets and take a screenshot of the price and Prime membership terms and conditions. Then I bought the ticket. What was my surprise when I saw that Opodo had charged me €130. The reason for this, they argued, was that their system didn't register me as a Prime member. I called the next morning and a lady from support listened to me and said: "You are right, but I can't do anything, I just work here." I later received the link through which I could file a complaint with Opodo's finance department. Still without success. They completely ignored the screenshot I took. I feel cheated and have not only lost money but also my time. I recommend anyone who has been scammed by Opodo to file a complaint with the European Consumer Protection Agency and share their experiences on websites like this one. I have also initiated a dispute resolution process with my bank to reclaim the funds. Only consumer pressure will bring an end to this company's deceptive practices.”

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Posted 5 months ago

“I had a horrendous experience with Opodo while trying to manage my return flights from Mauritius to Almaty through Delhi. Here are the details of my ordeal: 1. **Cancelled Tickets with Partial Refund**: While in Mauritius, my return flights from Mauritius to Almaty via Delhi were cancelled. Opodo offered a refund, but only for the Mauritius to Delhi leg of the journey, leaving the Delhi to Almaty ticket non-refundable. This significant financial loss was not clearly communicated upfront. 2. **Lack of Refund Clarity**: Opodo did not inform me that the refund would be partial. Had I known, I would have requested an exchange for better alternatives instead of being left with only half the money returned and no viable travel options. 3. **Lack of Direct Flight Alternatives**: By the time Opodo cancelled my flight, no direct flights from Mauritius to Delhi were available. The only remaining options required a stopover in Mumbai, which necessitated an Indian visa that I did not have. 4. **No Assistance Provided**: Despite my urgent need for assistance, Opodo was unhelpful in resolving the situation. As a 7-month pregnant woman, I was left stranded without support, unable to purchase a new ticket or endure a journey of more than 30 hours, which were the only options available on their platform. 5. **Stress and Health Concerns**: The careless attitude of Opodo's customer service caused immense stress, jeopardizing my delicate pregnancy condition. Their lack of empathy and unwillingness to assist left me in a highly distressing situation. Overall, my experience with Opodo was appalling. Their indifferent and unhelpful service, coupled with the financial loss, lack of clear communication about refunds, and lack of viable travel alternatives, made this a nightmare scenario. I strongly advise against using Opodo for travel bookings, especially if you anticipate needing any level of customer support. This company’s careless attitude has left me deeply dissatisfied and stressed during an already vulnerable time.”

Helpful Report

Posted 5 months ago

Opodo is rated 1.0 based on 1,741 reviews