Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to refund my flight via collapsed company Flybe, and lied to Paypal that they had provided tickets.”

Helpful Report

Posted 4 years ago

“Been trying to contact Opodo for last 7 days as British airways has cancelled my flights to/from germany. Soon as give ref number they disconnect call. Trying to get to talk to an agent impossible. Contacted british airways and they can't help , need to contact opodo. Absolute joke looks like I'm not getting my £400 back any time soon. I will never use them again and defo would not recommend them”

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Posted 4 years ago

“I can only agree with the other reviewers. Opodo took the money and have passed none to the hotel (Palazzio Stern Venice). The hotel have gone over and above to give me feedback and Opodo have done nothing. They're keeping money that is clearly not theirs and will probably pocket the booking fee. There is no way to cancel the hotel as the on line tool refuses and states you must call in. I know Ryannair normally get bad press, but they actually refunded their part almost immediately WELL DONE RYANNAIR”

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Posted 4 years ago

“As another reviewer noted "Pity no zero star". Continued to receive text messages to check in for my flight despite it having been cancelled by the carrier within 36 hrs of booking. Regarding refund told to refer matter to the carrier....which was a bit rich as Opodo had pocketed £100 for two flights costing £275 all necessitated by the cancellation of flights by our original carrier (subsequently reinstated). If Google et al are serious (yeah ??!!) about protecting customers then this is a site that should be denied access to all search engines. It borders on 'the criminal'. May I recommend to others who post here that a look at the key personnel in the company and their activities is revealing !!!!”

Helpful Report

Posted 4 years ago

“It seems many, many people are deeply unsatisfied with Opodo using words like "scam you out of your money, unable to contact, poor (or non-existent) customer service (as in my case)." Many such complaints are common with many other on-line companies (e.g. Agoda of which I had similar experiences). Complaints abound. Just look at the reviews. This whole industry needs proper regulation and an independent complaints procedure. If the company is based off shore it needs to be banned from trading in various countries (i.e. block them). They would soon change their culture!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Dreadful service! Had to cancel flights to SA via Dubai, I had taken out the cancel anytime policy and was told by customer service that the policy doesn’t apply due to the current situation with covid19 virus and that the flights were non refundable! After 2hrs + on the phone with them, I eventually was told that they’d give me a refund but I have to wait 90days. I will never book anything through Opodo again.”

Helpful Report

Posted 4 years ago

“This is beyond an awful business that is trying to scam you out of your money. I wish there was 0 stars. I spent 5 hours on various holds (trust me the initial 3 hour wait is only the start). Flight got delayed so I missed a connecting flight. I had a flight delay gurantee which they refused to honor even though they couldn't quote an exclusion in the policy. Asked for a refund, refused to refund the flight. Asked to talk to manager, told me to call back in 3 hours. You can't make this stuff up. Stuck half way through my trip and had to purchase a second ticket.”

Helpful Report

Posted 4 years ago

“This travel Agency is useless never ever use you again bought a return ticket for my nephew to come to UK he used one way coming here and the return part of the journey was cancelled phoned for a refund they said they wont refund back. I spent hours on the phone yesterday from one person to another not happy at all. Please stop robbing us our money will never ever recomend you to any of my friends People never ever use .OPODO .”

Helpful Report

Posted 4 years ago

“TERRIBLE OPODO WICKED AGENCY UNHELPFUL 1000000%. I SPENT TWO DAYS CALLING THEM AND BEING CUT OFF THE PHONE AFTER BEING ASKED TO HOLD ON FOR 3 HRS OR MORE. ONLY TO BE TOLD OPODO CANNOT ASSIST YOU WITH YOUR CANCELLED FLIGHT, THEY SAID I SHOULD SORT IT OUT MYSELF NOT THEM. DON'T USE OPODO. DON'T SAY I DIDN'T WARN YOU”

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Posted 4 years ago

“No one answer's to you even they answer they put you on hold and they just turn off the phone, 3rd time”

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Posted 4 years ago

“Need to cancel a flight from BKK to Man .Qatar say I am eligible for a voucher... no way can I get through to them , even at 2, 3 , am. ..they are not answering the phone .I need to cancel by phone or so I was told on chatbot...departure is in 48 hours ..I stand to lose £800 .I am happy to get together with others to seek a resolution”

Helpful Report

Posted 4 years ago

“Very poor service. Customer service takes hours to answers and keep on putting us on hold. The worst service ever!! I wish l could put zero stars for this service. DO NOT USE THIS SERVICE IF YOU WANT TO KEEP YOU SANITY!!”

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Posted 4 years ago

“Unbelievably poor service from this company Will never use them again”

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Posted 4 years ago

“I have to cancel a flight through you people, and can't seem to get hold of anyone.. Why is it that, when you book you can do it yourself online, and it is just a matter of minutes, but when we are calling, to cancel or reschedule our flights everyone is busy.. I need my money back.!!”

Helpful Report

Posted 4 years ago

“Worst customer service I’ve ever experienced Longest wait times ever and any cancellation/refund process will drive you nuts would highly recommend to avoid it as you’ll only end up regretting it because they’re literally not useful at all in case you have a problem.”

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Posted 4 years ago

“I booked my tickets, I paid for them but no tickets.. WHEN DO I GET MY MONEY BACK??? And then yesterday I received an email from Edreams “how was your flight”. ASSHOLES!!”

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Posted 4 years ago

“5 months trying to get a refund and now the fu*k*** have a great excuse, maybe they'll go bust before i get it.... How is this company not penalized after reading all these reviews for just one week of complaints???? This is a scam company protected by some idiotic european white collar law. Shame on all our regulators!!!!”

Helpful Report

Posted 4 years ago

“This company is worst. I have been trying almost one week to contact for cancellation due to corona virus. No body pick-up my phone. The Hotline only do a hit and run conversation. I felt soo terible with the poor service. Never use again. Nani”

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Posted 4 years ago

“this company is a joke they quick to get your money but when i get my refund they said i need to wait for 3months to get my refund..its not my fault that cancel my flight due to covid19...and also customer service thier not helping and every time i follow up they divert my call to India.”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews